The Influence of Technology on Management and Leadership Styles

This report delves into the profound influence of technology on management and leadership styles within the hospitality service sector, examining both internal and external factors. It explores how employee engagement, commitment, and internal relationships are pivotal, alongside external influences like managing diverse talent, and stakeholder and customer expectations. The report highlights the essential characteristics of effective managers in the contemporary hospitality industry, including commitment, people skills, leadership, teamwork, enthusiasm, and a positive attitude. Furthermore, it analyzes the importance of understanding customer needs and the characteristics of multigenerational leaders, emphasizing the need for inspiration, communication, creativity, and innovation. The report also provides a critical review of the changes in management styles driven by the dynamic environment and technological advancements, stressing the need for adaptability to meet the evolving needs of consumers, particularly in the context of Wa-Pila Hotels. The report aims to provide a comprehensive overview of the challenges and opportunities presented by technology in the hospitality sector.

Internal and external factors that
influence management styles and
structures
The different internal and external
factors that influence management styles and
structures are as follows:
Internal Factors
The internals factors which influence
management style are as follows:
 Employee Engagement and
Commitment- This can influence
management style as it is very
important for organization to make
their employees engage in various
activities. This can help them towards
commitment of results. According to
nature and structure of service
industry, employee behavior,
engagement and commitment varies
for effective results. The respective
industry is following Maslow
hierarchy need theory for management
style where employee should be
engage in business and by following
their need and demand they are
committed towards business.
 Internal Relationship- It is very
important for service and hotel
industry to maintain effective
relationship with their staffs,
employees and guests. This can
influence management style of
working force and organization. This
can influence management style as
employee need to maintain effective
relationship with each and every
department for better outcome.
External Factors
The external factors which can influence
management styles are:
 Managing Diverse Talent- It is
external factors where Wa-Pila Hotels
need to manage their diverse talents.
As people from various parts of world
come to work in different industry so
it is organization to manage them with
use of management style so that better
results can be achieved. If diverse
force is not talented then manager
need to

change their style from democratic to
autocratic so that they can manage
working force.
 Stakeholders and Customer - This is
also external technological factors
where need and demand of customer
and stakeholder’s changes with
dynamic environment. It is very
essential for service industry to
manage their working force by
applying management style. The
stakeholders and customers are main
assets of business. They can influence
organization to change management
style in order to provide benefits and
help to them.
Characteristics of Manager
The characteristics of effective manager in
contemporary hospitality industry in face of
increased technology which are as follows:
 Commitment- The manager of
hospitality industry should possess
commitment skills to make their guest
happy and provide them satisfaction (5
Qualities of a Great Hospitality
Employee, 2018). This can help them
“The Influence of Technology on Management and Leadership Styles in Hospitality Service Sector, The
Way Forward”

their people to come back to place
again and again.
 People Skills- The manager should be
able to communicate with their
employees and guest in effective and
efficient manner so that goal and
objectives can be achieved. In world of
technology, it is very necessary for
manager to possess people skills in
order to deal with their individuals.
 Leadership and Teamwork- The
hospitality industry is fast growing
sector which requires proper
leadership and teamwork for managing
their staffs and employees in better
and effective manner.
 Enthusiasm and Great Attitudes- In
order to manage teams and staffs,
manager should be very enthusiastic.
The great manager provides best
experiences to their guests and
customers.
Customer need and review of
multigenerational leaders and their
characteristics
It is very important for hospitality sector to
understand customer need and provide them in
better and effective manner. Wa-Pila Hotels
should analyses their consumer's requirement
and provide them satisfaction. They should
meet their consumer expectation by providing
them with all required facilities in order to
meet their demand. They should have fulfilled
their promises which they have made with
guests and customers so that they get attached
to organization. They main aim of hospitality
industry is to make their consumer happy and
create loyalty towards organization in mind of
customers.
There are various leaders which are
working in organization who are from different
background, possess skills and knowledge for
carrying out work. Each and every leader of
multigenerational has their own views and
opinion regarding customer needs and
requirement. This can help them to make
positive decisions regarding organization and
their consumers.
In order to be leaders, there are various
leadership characteristics which are described
below:
 Inspire others- Leaders should be
able to inspire others so that they can
carry work in effective and efficient
manner. This can help consumer to
avail services of hospitality industry
with influence of leaders.
 Good Communicator- The leader
should be good communicators so that
they can communicate with their
customers for taking services. This can
help business to earn maximum profits
and gains.
 Creativity and Innovation- Due to
change in technology, need and
demand of people changes frequently.
This requires leaders to be creative and
innovative so that they can adopt
changes requirement of hospitality
industry.
Critical review on changes in
management styles
There are various factors which leads
organization to change their management style.
Due to dynamic environment, changes took
places frequently. In hospitality industry,
requirement of consumers or guest’s changes
very frequently. Here, Wa-Pila Hotels need to
change their respective management style for
achievement of goals and objectives.
Therefore, if management style is not change
as per consumer's requirement then it cannot
achieve set goals and objectives.
References

Johnston, M.W. and Marshall, G.W.,
2013. Sales force management:
Leadership, innovation,
technology. Routledge.