This report delves into the significant impact of technology on leadership and management styles within the hospitality service sector, focusing on internal and external factors affecting organizational structures and management approaches. The analysis examines the influence of globalization, employee behavior, and technological advancements on management styles, using Wa-Pila Hotel as a case study. It explores the evolution of leadership from autocratic to democratic and situational styles, linking these to organizational culture and structure. The report also highlights the importance of adapting leadership to technological changes and employee engagement, providing a comprehensive overview of how technology shapes leadership and management practices in the hospitality industry. The report concludes by emphasizing the importance of leadership skills in creating a positive impact on employees.
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