Impact of Technology on Management and Leadership Styles

This report analyzes the influence of technology on management and leadership styles within the hospitality service sector, using Wa Pila hotel as a case study. It explores how the adoption of new technologies, such as service automation, mobile applications, and self-service options, affects management approaches, particularly the Laissez-faire style. The report examines internal and external factors, including employee engagement, innovation, and global capabilities, and how these elements impact the implementation of technological changes. It also discusses the characteristics of managers in the hospitality industry, such as team dynamics, planning, and decision-making, while providing a critical view on specific changes in management styles. The analysis covers the effects of digital disruption, mobile interface development, and the promotion of global capabilities on the industry's management practices. The report concludes by highlighting the importance of adapting management strategies to effectively integrate technology and meet the challenges of the evolving service landscape.

“The impact of Technology on Management and Leadership styles In
Hospitality Service Sector, The Way Forward”.

“Internal and external factor that influences
management style and structure for service, The way
Forward”
Management style refers a way through which managers
complete the targets and achieve goals of the business
organization. Every business entity adopts different type
of management style that help to work accordingly and
make powerful decision within organization. Such as Wa
Pila is apply management style that help to make
effective business decision in order to accept new
technology. This style also help to look forward by
accepting challen1ges.
The internal and external technological factor affect the
business organisation while adopting new technology
within business entity.
Internal factors: It contains many element that
can affect the Laissez faire management style within Wa
Pila. These factors are arising within the organisation
that can be control by mangers and leaders in order to
accept new technology. For instance, the manager of Wa
Pila has decided to introduced new technology that is
service automation. This service prefer technology that is
used in human interaction for simple task.
Complex financial and investment: Wa Pila is using
Laissez faire management style that help to solve
financial and investment problems in order to accept new
technology. Such as Wa Pila has decided to enhance
business activities at different place that need to arrange
capital through investment. For this, manger will discuss
from employees and leaders and will provide them
training to accept the changes and run a business
successfully in another place.
Innovation: This is important factor, which
influence Laissez fair management style, which is using
by Wa Pila hotel. Such as Wa Pila is planning to
introduce robot and self-serve services through new
technology that help to accept the challenges. It affect
the Laissez faire management style like if employee are
unable to accept this changes then Wa Pila has to face
the loss situation. For this Wa Pila's manager give new
technical skills that help to accept new technology.
Employee engagement and commitment: This factor
also affect Laissez faire style such as if Wa Pila is want
to introduce from new technology then it has to share
with employee and need to provide more education.
Without employee's help and commitment, company
cannot accept the challenges because employees are one
who make efforts within organisation to achieve goals.
External factors: It means some uncontrollable
element, which is, arises out of the organisation and
affect the management style in order to introduce new
technology. It is used to accept the challenges through
new technology that help to increase profitability.

Digital and innovative disruption: It means changes
that arises when new digital technologies and business
model affect the existing good and services. This
changes also affect Laissez faire management style
such as if Wa Pila will offer digital entry and check in
or check out, Airbnb, Home stay and one fine stay
facility through a mobile application that help to attract
people. As result, number of customer will increase by
adopting technological changes.
Mobile and intuitive interface development: It affect
management style as if Wa Pila's manager can provide
new services through mobile application which
influence customers. In modern time, people does not
want to go out side for booking a table in hotel, so Wa
Pila provides application facility that help customer to
boo a table or place through mobile services.
Promoting global capabilities: As new
technology is boon for customers that affect
management style in order to accept new challenges. By
using new technology Wa Pila can promote global
capabilities such as it shares problems with leader or
member and get the solution that help to look ahead
within organisation.
Different type of management style are given below:
Laissez faire style: This management style is
used to make business decision with the majority of
employees. It require a high degree of autonomy that
make decision independently. In this style, managers
decide the goal and shares with leader who motivates
employees to complete the task in given period. This is
used in all organisation with the concerning of all staff.
Autocratic style: This is very rigid management
style, which is used to make decision without any
permission or sharing information. This is mostly
used in small size industry where manager take
action and bound employees to perform task. In this
style only manager have authority, power and
responsibility to take business decision that run a
business.
Wa Pila is international hospitality industry
that manage work by using Laissez faire
management style. The manager of Wa Pila manage
workers and provide them guidance for completing
daily task and responsibility. This is successful style
because manager decide the way forward goals by
using new technology and provide training to
employee that help to accept the new innovation.
Characteristics of manager in hospitality industry
The characteristics of manager defined as:
Team dynamic: The manager of Wa Pila
understand the demand of customers and help
employee to work accordingly. Manager ca get
work done from employees that help to work
according to changes.
Planning: The Wa Pila's manager make planning for
further business activities that help to manage
business function.
Decision making: The Wa Pila's manager
are highly skilled and experienced who make
effective business decision for organisation.

Review of multi-generational leaders and their
characteristics
Multi-generational leaders means all age's
leaders give preference to their shared value and
leverages that help to achieve social changes
together. Multi-generational leaders understand the
customer and their needs and make efforts to
complete. In Wa Pila hotel, there are number of
leaders of different ages who works together for
accepting the social change. The characteristics are
as:
Communication with all leader and
employee: Wa Pila's manager shares problems with
other leaders and get solution of common problems.
To work collectively for social change:
Multi-generational leaders of Wa Pila have great
skills that help to work together for social change.
Moreover, it help to accept the new technology
because organisation has different age of leader who
shares experience with other leaders.
Critical view on specific changes in management
style
From the information, it has been stated that
changes in management style affect the business
organisation. Such as Wa Pila is following Laissez
faire management style that help to make decision
with employee's majority. If any changes in
management style then Wa Pila need to more control
on business performance of staff and should provide
training to accept the technical changes.
Additionally, manager will focus on employee's
needs and want for adopting Laissez faire
management style.