Leadership and Management: Technology Impact in Service Sector Report

This report examines leadership and management within the service industry, focusing on classical management theories, leadership styles, and the impact of technology. It begins with an introduction to classical management theories like scientific management, and then explores Handy's cultural model, detailing power, role, and task cultures. The report defines the roles of managers and leaders, differentiates between them, and reviews various leadership styles, including authoritarian, democratic, and laissez-faire. It compares and contrasts management and leadership styles, highlighting the differences between managers and leaders. The report then provides examples of specific management and leadership styles used by Wa-Pila Hotels, such as democratic and persuasive styles, and discusses the influence of technology on leadership and management activities, including its impact on communication and efficiency. The report concludes with a list of references.

Leadership and Management for
Service

Introduction to different classical management theories
Classical Management Theory
Classical management theories are of different types that control the management style or the
business situations. Management is always challenging and difficult for people. Classical
management theory is the traditional approach that company followed. Basically classical
management theory define the responsibilities of managers and how they performed their
duties within the hospitality sector.
Classical theories classified into different parts are as given below:
Scientific Management
This management theory given by Fredrerick W. Taylor, the main purpose of this theory is to
select the best of way to perform the management task. Besides, scientific theory also define
the understanding among employees and managers by improving efficiency of all. For better
understanding the ways to enhance the productivity or to enhance the managers functions in
the context of service industry.

Different kinds of cultures present within the
organizations
Handy Theory Model of Culture
Power Culture
Power culture defines that management handled by some individuals who have power to control
the business activities. This organisation culture involves strict code of conduct. This helps
Wa-Pila Hotels to get the quick decision making.
Role Culture
Role Culture of the organisation based on rules which are highly controlled with everyone within
the organisation. This helps to define the individual position or role within the Wa-Pila
Hotels. In other ways, company with role culture likewise as bureaucratic.
Task Culture
Task culture basically form to resolve the problems or issues within the organisation. Those
employees or individuals are basically belongs to right skill, personalities and leadership. It
might help Wa-Pila Hotels to bring some new creative ideas.

Roles of leader and manager
Manager : Manager is the person who is liable to directs the all business activities among
employees. Also, managers is responsible for planning, organizing, staffing, directing and
controlling at Wa-Pila Hotels.
Leader : Leader are responsible to create a plan for the company and ensure that employee
follows the structure accordingly. Also, leader is responsible to communicate employees at
any stage in her career. Leaders are the innovative pillars of the organization who brings
continue changes and opportunity for the organization growth.

Reviewing the different leadership styles
There are different types of leadership styles are involve within the organisation.
Authoritarian : Retains authority and responsibility and assign people to clearly defines tasks
and communicates downward is the authoritarian leadership style.
Democratic : Democratic leaders are generally very cooperative who always take participation of
all employees in decision making process. Wa-Pila Hotels adopts this leadership style to
maintained the good atmosphere within the company.
Laissez faire : This leadership style generally focus on the problem solving approach that defines
the better goals and responsibilities.
Transactional : This leadership style belongs to the transactions between leader and followers.
The leader sees human relations as a series of transactions.

Compare and contrast management and leadership
styles
 Managers and leaders are two different factors of the organizations that perform the distinct
task to manage the work and employees as well.
 In order to determine it helps to define the better work and opportunity to bring the new gain
for the company goals and brings the different opportunity task.
 For example Manager are quite autocratic those who take decision by their own hand.
 In the contrast, Leaders are Democratic who always involves other employees to take
participation of others in different aspects and goals.
 Another difference between both Leader and manager is that managers are relies on control.
 On the other side, leaders are always take initiatives to gain trust from employees.

Give Specific management and leadership style
company uses
 Wa-Pila Hotels Adopt the Democratic leadership style to maintained the creativity and
innovation among the different factors and goals. However, this function or style can help to
make the different situation same and gain the company advantage.
 Wa-Pila Hotels adopts Persuasive management style that maintains the final decisions
making control. However, in this style managers takes the decisions based on persuasions of
subordinates. Employee will convince their managers of the benefits of a decisions and the
manager will make the final action taken plan. This how Wa-Pila Hotels manage their
management activities and growth.

How technology influenced all the leadership and
management activities
 Advanced technology has changed the management activities or reshaped the process highly
integrated.
 Nowadays, facilities relocate the business running in the tasks and smoothly and performing
well then ever before.
 Technology can change the way of communication at Wa-Pila Hotels with clients, dealers
etc.
 In other words, new technologies can change the people communication at workplace.
 For example: Smartphones, social networking sites, chats has brought communication to a
new level. However, Technologies also productive to get the results faster and quick that
also very cost effective for the Wa-Pila Hotels.

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