Technology's Influence on Hospitality Leadership and Management

This report examines the significant impact of technology on management and leadership styles within the hospitality service sector, focusing on the "Wa Pila" international hospitality industry as a case study. It delves into various management styles, particularly consultative approaches, and how they are influenced by internal and external factors, such as employee commitment, planning, and digital disruption. The report highlights the importance of multi-generational leadership in adapting to technological advancements and emphasizes the need for effective communication, team dynamics, and a focus on employee needs. It also discusses the critical view on specific changes, such as introducing new technology, and their effects on the business. The report concludes by emphasizing the importance of adapting to social changes and completing the targets within organization.

“The impact of Technology on Management and Leadership styles In Hospitality Service Sector, The Way Forward”.
Management style is used by managers to
decide the goals and complete targets
within organization. Wa Pila is
international hospitality industry that use
management style in order to make
powerful decision. Different types of
management style are defines below:
Autocratic: This is rigid or
complex management style that bounds
staff to work according to manager. This is
difficult to follow because it creates
conflicts among employer and employees.
Consultative: This is different
from autocratic style that help to make
business decision with the help to
employees. Managers looks employee
feedback before making any decision.
Wa Pila is using consultative
management style that help to make
correct decision within organization. Such
as managers are planning to introduce from
new technology, in that case it shares with
employees and get feedback before
implementation. This process make feel
happy to workers and they work more
effectively.
The business organization includes internal
and external factors, which influence the
management style such as:
Internal factors: Many factors,
which is, arises within organization and
can be control is consider as internal
factors. It affect the management style that
is defined below:
Innovation: In present time, every
person want to bring innovation by
adopting new technology that help to face
the competition. It influence the
consultative management style such as Wa
Pila is planning to introduce new
technology like advance booking through
mobile application, to know offer through
technology etc. In this situation manager
will share with employees and provide
training that help to implement the
technological changes.
Employee engagement and
commitment: It affect consultative

“The impact of Technology on Management and Leadership styles In Hospitality Service Sector, The Way Forward”.
management style such as Wa Pila focus
on employee needs and wants for
accepting the new technology. Manager
provides training to staff if needed that
help to achieve goals.
External factors: Such factors that
arises out of the business organization and
cannot be control is consider as external
factors.
Digital and innovative
disruption: This means changes in digital
technology that affect existing goods and
services within organization. It influence
management style such as if manager make
decision by itself without any feedback
then organization has to face loss situation.
Mobile and intuitive interface
development: It affect management style
such as Wa Pila is using new technology
and provide new services through mobile
application, which attract customers. It
follow consultative style in which manager
get feedback from employee before
making any decision. So consultative style
help Wa Pila to adopt changes easily and
increase productivity.
Characteristics of manager
Team dynamic: The manager of
Wa Pila has high skills that help to make
dynamic team that means it can accept the
challenges if required that help to increase
productivity.
Planning: The manager of Wa Pila
are make plans to look forward that help to
improve productivity and profitability
within organization.
Multi-generational leaders and their
characteristics
This means leaders of all ages that
prefers shared values in order to accept the
social changes. In Wa Pila, there are
number of multi-generational leaders who
shares their thoughts with all and complete
goals and objectives. The characteristics
are follows as:
Communication with all leader
and staff: Wa Pila's manager
communicates with all leaders and
managers that help to share problems and
get the solution.

“The impact of Technology on Management and Leadership styles In Hospitality Service Sector, The Way Forward”.
To work for social change: The
multi-generational leaders in Wa Pila
works collectively for adopting social
change and complete the targets within
organization.
Critical view on specific changes
Specific changes in management
style affect the business industry such as if
organization is planning to introducing
from new technology then it has to more
focus on employee needs and wants. As
Wa Pila is following consultative
management style that help to make
decision with the sharing information with
all. If there is changes in management style
then organization cannot focus on goals
because it need more money and skilled
person.