Technology, Management and Leadership Styles in Hospitality Sector

This report delves into the profound impact of technology on leadership and management styles within the hospitality service sector. It begins by defining leadership and management, highlighting the influence of internal and external factors such as employees, competitors, and technological advancements. The report explores the characteristics of effective managers and multi-generational leaders, emphasizing the importance of adaptability and decision-making in a rapidly changing technological landscape. It examines various management styles, particularly the shift from autocratic to democratic approaches, and analyzes their effects on organizational culture and employee engagement. The case study of Wa-Pila Hotel illustrates these concepts, showcasing how technological integration necessitates training and adaptation for both managers and employees. Ultimately, the report concludes by emphasizing the critical role of leadership and management in leveraging technology to enhance service delivery and meet evolving consumer demands. The report also emphasizes the need for leaders to provide training to employees so they can adapt to technological changes and provide the best services to consumers.

“The Influence of Technology on Management and
Leadership styles In Hospitality Service Sector, The Way
Forward”
INTRODUCTION
Leadership refers to the process under which direction and guidance is individual or group of
individuals. Management refers to the process under which planning, organizing, staffing,
directing and control of actions are performed.
P4 Internal and external factors that influence management style and structure
While operating in industry, there are different factors which gives positive and negative
impact on business operations. It is important to understand changes which is relevant in
context of understanding changes in better manner. There is requirement of different sources
through which Wa- Pila Hotel can perform actions in better and effective manner. Business
operates in society with the help of different factors so it is important to understand changes
which are important and relevant in understanding in better and effective manner. Internal
factors include employees, management, shareholders, etc. of Wa- Pila Hotel. Technological
changes are taking place in industry with raid speed, so working style of organization is also
changing.

There is use of more and different aspects which is essential and relevant in significant and
relevant manner. When machines are used, then shareholders can get information about
working style effectively. Employees can communicate with each other in better and
effective manner.
At the same time, there are some external factors also such as competitors, creditors,
banks, etc. which provides complete information in better and effective manner. With up-
gradations in technology, there is ease for managers of Wa- Pila Hotel to know about
competitor’s policies. With the help of social media, mails, Etc. it is easy to compare rating
and quality of resources provided by suppliers. Credit rate, interest rate, etc. can be known
with the help of mails access and social media technique.
Some characteristics of effective managers are discussed as under-
Ready to learn- Effective manager has good knowledge about subject and they prefer to use
different strategies for future growth and development. So there working approach is futurist
by conducting market analysis.
Setting specified benchmarks- They set achievable standards as per individual’s efficiency
and effectiveness. They do not give too much pressure on workers which affects morale.
They do not delegate too much power which is specific and relevant in context of
understanding changes in better and effective manner.
Leaders are the individuals who leads and direct individuals or group of individuals. Leaders
are important because then task is assigned to number of individuals, then there are

possibilities that the get affected from their path. So characteristics and skills of individuals
must be according to external market.
Characteristics of multi-generational leaders are as under-
Effective communication- Multi- generational leaders have skill through which they can
communicate to consumers regarding new services offered by Wa- Pila Hotel. When there is
new services offered, then leader has to communicate employees regarding presentation of it,
so consumers become aware about it.
Characteristics of effective manager
With frequent change in technology, there is requirement of mangers to effective, so
they can perform actions in better and effective manner. Technological changes can be
implemented by Wa- Pila Hotel through interference of managers.
Decision making ability- In current market, changes are taking place with rapid
speed, so multi- generational leader has ability to take decisions through which they can
communicate with consumers in order to get positive impact with it. In industry, sometimes
there are possibilities that change in consumer demand occur, so in this case employees have

to change their working style. This can be possible, when leader has ability to make decisions
effectively.
At Wa- Pila Hotel, there is difference in working style of individuals as per their
efficiency, experiences, qualification, etc. There are many activities at Wa- Pila Hotel such as
dinning services, cooking, serving, cleanliness and hygiene, etc. so there is requirement of
proper management. With proper management, there is planning, organizing, directing and
controlling business activities in order to get positive impact. There is use of autocratic
management style at Wa- Pila Hotel, but in order to manage and plan business operations
properly and in effective manner democratic management style is used. When there is change
in management style, working style of Wa- Pila Hotel gets changed because there is decision
making power to employees. Employees are satisfied because they get chance to take part in
decision making which ease working style of whole organizations and employees feels
responsible because they are liable for their actions. Wile there is negative impact as well
because when decision making power is available to employees, then possibilities of dispute
arise because of different in mind- set. This affects culture and environment of whole
organization.

In past, there was not so much competition and changes which affects business
operations, hence this was use of democratic leadership. There was requirement of complete
and specific information with the help of which organizational performance was maintained.
In present, there is requirement of complete and specific information to employees, so
they can perform activities with positive outcome. Hence leaders are using democratic
leadership. There is requirement of employee engagement with the help of which long term
relations with workers can be maintained for implementing technological changes.
In future, there will use of laissez- faire information with the help of which workers
have right to take decisions. This makes workers more responsible and aware about
organizational success and growth in context of understanding technological changes which
are taking place in future .
Analysis of management and leadership style in relation to organisational culture and
structure
There are different management style which is used in hospitality sector, so it is easy
for managers to use management style in appropriate manner. There is crucial role of
management as well as leadership through which it is easy to manage and organise operations
performed by different employees. With the help of democratic leadership, it is easy for
managers to maintain positive culture and environment in organisation through which it is
easy to provide better services to consumers.

Organisation's current management and leadership making links with theorists and
providing evidence of organisational practice
Wa- Pila hotel is using democratic leadership style with the help of which they can
provide some authorities to work force. This makes positive relation with them and they are
able to understand working style of workers. For instance: there is installation of new
technique at Hotel Wa- Pila, then it is easy for managers to communicate with workforce and
take their views over it. This assist in making changes in organisation for growth and
development.
CONCLUSION
From the above discussion, role of leadership and management is clear in
organisation. It is clear that managers have to make strategies through which they can analyse
demand of consumers and implement it to provide them best services. Due to change in
technology, there is change in working style of employees so managers and leads has to
provide them training.