Technology Impact on Leadership & Management Styles in Hospitality

This essay explores the impact of technology on leadership and management styles within the hospitality service sector, using the Wa-Pila hotel as a case study. It identifies internal factors like manpower participation and internal relationships, and external factors like stakeholders, customer demands, and workforce diversity that influence management styles. The essay discusses the evolution of leadership styles from autocratic to democratic and potentially to laissez-faire in the future, driven by increased employee knowledge and decentralization. It also highlights the characteristics of an effective manager in the hospitality industry, including being visionary, insightful, and customer-focused. Furthermore, the essay examines how technology provides employees with flexibility, enables social media leadership, and necessitates the development of technological mindsets for managers. The conclusion emphasizes the importance of leadership and management in the service sector and the significant impact of technology on leadership approaches.

Introduction: Leadership and management is necessary for every organisation, whether service or any other, as this assist
in making performance adequate for business level. In the service sector, leadership is compulsive to perform for an
effective people management along with enhances motivation of an employees to brings out strategic position for service
firm. In the current era, leadership & management is responsible for a productive functioning of business and ensures about
firm’s growth.
P4 Internal and external factors that influence management styles and structures
In the context of the Wa-Pila hotel, various internal and external factor which helps to influences the management styles
and business structures are as follows:
Internal factor:
Manpower participation: This is one of the key objective of every business firm, as it assists for accomplishment of pre-
determined goals in innovative style. Moreover, continuous participation of the manpower helps to accomplishes
managerial goals for business empowerment for longer side of the business. This would help Wa-Pila to give suggestion
about bringing management styles or change leadership pattern at given time period. Also, people engagement in the Wa-
Pila hotel is recognised to grow business growth of this hotel to gather business accomplishments and also objectives into
given time. Also, Wa-Pila used Maslow need theory as management style, use of which each individual will give its 100
percent for accomplishment of company's goals or function with the purpose to get productive outcome without any kind of
the hindrances.
Internal relationship: In the service sector, building most productive relationship is an integral part of every business
section, which is comprises of building long term relations with the customer as well as other related people of this firm.
Also, establishing productive relationship with entities such as customer, suppliers, investor etc., will assist Wa-Pila hotel
to achieve competent position of a service position into the market. However, this factor has chances to gather business
operation at the productive period of time. Internal relationship among employee, supplier, investor, stakeholders and other
senior people will assist Wa-Pila hotel to gather customer satisfaction at productive level.
External factor:
Stakeholders and customer: This is considered as one most necessary external factor through which need & demand of
customer's & shareholder’s changes as per the current marketing trend, which helps to provides management styles
directly. Moreover, relationship between stakeholders, investor and customer are an emerging support with help of which
Wa-Pila can gain strategic position in the marketplace to ensure about business profitability and also decision making at the
productive time.
Handling diverse workforce: Service industry is a place where companies faces different backgrounds, culture, language
customer or employees which creates diversity among working environment. At the same time, managing these factor is
biggest challenging for Wa-Pila as they meet the same in their daily routine of profession life.
Past Leadership: In the past, the leadership style which have been adopted by the leaders is Autocratic Leadership Style
because of low knowledge level and small size of business which have made the leaders to make centralisation of power.
Present Leadership: At present, most of the organisation makes use of Democratic Leadership Style. According to this
leadership style, the employees are provided with free working environment where they can share their views and ideas
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“The influence of Technology on
Management and Leadership Styles
in Hospitality Service Sector, The
Way Forward”.

In regard of Wa-Pila, there are large number of manpower who comes from different regions and working there, so it is a
obligation of manager to maintain a better relationship with workforce and properly handle their management style in order
to enhance their proficiency ratio in a productive manner. If not, company should shift their democratic style to autocratic
so that they can manage their diverse talent and can gain competitive advantage easily.
Future Leadership: In future, the leadership style which the organisation will adopt is Laiseez Faire Leadership Style.
According to this leadership style, the employees are providing more authority because of more increased area of control of
business and the level of knowledge of employees. Here, the employees are given with more authority and the power is
more decentralised. This leadership style is considered as future leadership style
Characteristics of an effective manager:
Visionary: Manager of the hospitality firm needs to have ability to sight about making vision of the business to develops
business goals to accomplishes.
Insight viewer: In this firm, manager is need to be view making person, so as to take powerful decisions in given time
period.
Understanding customer's need: In this hospitality firm, customers are in need for pure hospitality services, room service,
food & dining and query management in return of what they are paying and offering to Wa-Pila hotel.
Leader: Leaders are those who lead its own peoples and have ability to motivates others to attain its own defined targets or
goals in given time period. As, they are integral part of working system of this firm.
Characteristics:
Goal oriented: Leader are goal oriented and using related skills, they are potential to accomplish their defined goals or
targets.
Skill centric: Leader of the Wa-Pila hotel are focused on development of team skills and also have vision to same of self
and other people.
Conclusion: This is concluded that leadership and management in services sector is an essential concept with the help of
which business can acquires effective working into the given time period. Also, leadership skill is one of the legal
consideration with help of which kind of an effectiveness can be brought to people of this firm to gather effective working
into the firm.
Technological impact upon leadership
Technology influence leadership in several manners and changes the way of individuals to connect each other.
The most successful leaders at a worldwide level are those who understand just how much technology can aid them in
managing people. Some of most meaningful ways in which technology impacts and enhances the work of leaders are as
following:
Provide employees more flexibility- It is the main and important impact of technology on leadership. With the
help of technology, now these days employees can perform their duties and work in flexible mode and style by using work
form home or part time work options.
The New leader is an influencer- Technology does not mean only advanced computing and IT solutions. It also
means social media and the new concept of social media and the new concept of social leadership. With the help of
technology, they can influence their employees, encourage their sales teams, build consumer loyalty and make connection
with peers by using several social media platforms and blogging., learning path and submit progress reports.
Adopting of stages associated with technological transformation at Wa pila Hotels can also influence styles of
managers and leaders to great extent. Some of the phases are:
Developing technological mind-sets: For becoming technological leader or managers, it is essential
to develop the mind set for adoption of emerging technologies in order to effectively manage organisational
resources, culture and building smaller team so to satisfy demands of targeted audiences in appropriate aspects.
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Technological understanding for others: All entities have huge desires to adopt emerging technologies and
attain success in implementation due to huge competition in the market. Technological leaders of Wa Pila Hotel should
seek understanding of managers, team players as well as top authorities in context to adoption of latest technologies and
builds channels.
Technology transforming challenges: Technological advancements addition to multi colourism, business
culture, structure and relationships are built as per technological aspects to manage communication together with
integration. With the help of technological; aspects, information are circulated to all managers and leaders on time resulting
in satisfying needs of customers at the time they emerges. Different customers have distinct needs and with technological
devices, managers of Wa-Pila Hotels identify pertaining challenges in fulfilment and begins to solve them.
Building teams: With core communication channels, management gets innovations and further works to build
smaller teams, assigning them managers for supervising, plays servant-leader role and actualise team work. This all helps
tech leaders to set objectives and realise targets.
Implementing technologies: Herein, technological visions are put into actions and leaders of entity thinks new
approaches to attain best results from the new technologies. Possible technologies that are implemented at Wa-Pila Hotel
are Mobile Apps, Open tables and Trip advisors.
Re- training: change management phase wherein managers provides training to use adopted technology and
evaluate various benefits from programmes. They gets checklist as well as sets monitoring strategies for measuring
understanding levels related to technological transformational model addition to organisational vision.
Thus, technological procedures helps in following all the working aspects as per the set criteria in order to
achieve more results in limited duration.
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