Technology's Role in Hospitality Management and Leadership

This report delves into the influence of technology on management and leadership styles within the hospitality service sector. It examines how both internal factors, such as company culture, employee diversity, and organizational structure, and external factors, including technological advancements, customer behavior, social and cultural trends, and legal regulations, shape management approaches. The report highlights the characteristics of effective managers, including high achievement, knowledge, and communication skills, as well as the qualities of multi-generational leaders. It analyzes specific changes in management styles, contrasting autocratic and democratic approaches, and discusses present, past, and potential future leadership styles, emphasizing the increasing adoption of democratic leadership. The report underscores the importance of adapting to technological changes and understanding their impact on organizational operations and customer interactions.

P4. Internal and external factors influencing management styles.
In organisations, every manager use its different management style which they apply to operate
organizational activity. In this context, there are various type of management style from which the best suitable
management style use by the manager in organisation. In organisation there are various internal and external
factors which affect management style. This external and internal factors mentioned below.
Internal factors: Company culture: Culture shows the personality of company. It is defined as the environment
in which employees are working. This company culture includes working environment, companies vision,
mission. Culture of the company also affect the management style. In this context, if the culture of Wa-Pila
hotels good than the manager use the lassies fair style of the management. In this management style manager
think that employees are capable for doing their task without any guidance. In this context, manager use
different technology which is effective in saving the time and also make the culture good of the organisation.
In this context, Wa-Pila hotels use power culture whrere the manager and leaders hold the power over
employees(Dhar, 2016). people from different religion, different age and cultures come together for work is
called employee diversity. In this context manager of Wa-Pila hotels use the participative styles in which
manager works closely with the employee and help them to succeed. In this context, manager should work with
employee having different background and understand them which encourage employee to work well in
organisation.
Internal factors
Transformation in organisational structure- If, top administration of the company make change in
the organisation's structure. Then, it affect the management style of managers of the firm. For example,
respective company make structural transformation like mergers, acquisitions and expansion to global markets.
Then it affect existing strategies and plans and administrators develop new polices regarding change.
Value system- It is another internal factor which highly affect the management style of mangers. For
example, if senior management make change in their decision making process , adopt autocratic style and do
not involve employees in decision making. Then it influence administrators management styles.
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“The influence of Technology on
Management and Leadership
styles In Hospitality Service
Sector, The Way Forward”.

External factors:
Technology: Technology gives a dramatical change in business environment. Leaders of Wa-Pila
hotels adjust their management styles to help the company to adopt the technology. This technology effective
in saving the time and also work done quickly. In this context, research and development helps the leader to
creating an innovative techniques that makes organisation operations easier.
Customers: In this context, customers are considered as the external factors. Manager of Wa-Pila
hotels use the effective management style which is effective in gain the trust of its customer. Manager can read
the behaviours of the customer but they cannot adopt changes which affect the sale.
External factors
Social and cultural factor- It is an external factor which highly affect the administrators style. If there
are change occurred in customers needs and demands due to their culture and trend. Then the management of
the company also make change their administration style so that they can fulfil their needs.
Laws and regulations- Changes in laws and regulations also affect the management style and
working style of the company. Trade polices, environment and health care laws also influence administrator
style. For example, respective organisation want to operate its business in another nations and the government
of that country make change in rules and laws then it affect the management of the company.
Characteristic of effective manager:
Good manager is the person who has some effective characteristics with he\she can apply in the organisation.
Manager of Wa-Pila hotels required different characteristics which is mentioned below:
High achiever: In this context, manager of Wa-Pila hotels set some high mission and vision in organisation
and motivate its employee to achieve all. Manager of Wa-Pila hotel set small target to achieve the big target in
organisation.
Knowledge: Effective or good leader is the person who have the full knowledge about the task or
project. If the manager don't have the enough knowledge than its lead to the failure for organisation. Manager
also should have the proper knowledge about the technology and use more technology in the organisation
which is effective in increasing in productivity and saving the time. For example: online booking, online
payment.
Communication skills: A manager is the person who have the good communication skill which
works effectively in term of interacting with customers and employees. Manager of Wa-Pila hotels can
communicate with its employee for their important work with the help of technology. For example:
communicating on mail by replaying important online with its client and employee (Donate, and Pablo,2015)
Characteristic of multi generational leaders:
Creativity: leader of Wa-Pila hotels should be creative by its mind. Creative leader of Wa-Pila hotels
look at the thing in new ways and adopt the new way of doing the work. If the leader is creative than they
inspire people to generate and devlop original and creative ideas. If the manager of Wa-Pila has its creative
employee than it is effective in build a team that works with enthusiasm. Creativity in the organisation attract
more customers towards the company.
Decision-making capabilities: In organisation manager has to face various problem or risk in that
situation it is the responsibility of employee to take the right decision. Leader of Wa-Pila have to take the right
decision in various situation such as at the time of any changes occurred in organisation, new policies are apply
and new trends which is going on in the market.
Specific change in management style
Management styles are defined as the method of directing and implementing the wrkforce in
organisation. This style is considered as the ability and techniques which is use by manager to handling the
situation and way of expressing leadership within organisation. In this context, there are various type of
management style such as autocratic, democratic , transactional, laissez fair etc. in autocratic style decisions
are taken by the leader in this no involvement of subordinate in organisation. Employee get demotivated and
feel less valued . In place of autocratic style manager should use democratic style where involvement of
subordinate is included. With this style employee feel valued and work effectively in organisation.
Present Leadership: In most of the organisation, presently the leadership style that has been adopted
is Democratic Leadership Style as with the help of this it could be possible for the company to encourage their
employees to participate in the organisation’s working and also the employees are now more capable as
compared to earlier times.
Past Leadership: Earlier, the organisation makes use of Autocratic Leadership Style as in this
leadership style, the main power to make decisions lies in the hands of only one individual as the business
operations were not done on large scale and low employee capability.
Future Leadership: It is possible in future the companies may make use of situational leadership style
as the situation will change according to time in future and this will help in delegating more power to the
subordinates.
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