Impact of Technology on Management and Leadership in Hospitality

This report examines the significant impact of technology on management and leadership styles within the hospitality service sector. It delves into key internal and external technological factors that influence management styles, emphasizing the characteristics of effective managers in the contemporary hospitality industry. The report explores the importance of understanding customer needs, reviews multigenerational leadership approaches, and presents a critical analysis of specific changes in management styles. The analysis includes a model for stimulating leaders to adopt technology, covering steps such as developing a technological mindset, understanding others' technological understanding, building technological teams, implementing technological improvements, retraining, and establishing gains made. Furthermore, it offers insights into internal factors like complex business demands and organizational structure changes, alongside external factors such as managing diverse talent and promoting global capabilities. The report also contrasts past, present, and future leadership styles, highlighting the shift from autocratic to participative and potentially democratic approaches, driven by the need for employee engagement and motivation.