The Influence of Technology on Hospitality Management and Leadership

This report examines the significant influence of technology on management and leadership styles within the hospitality service sector, using Wa-Pila Hotels as a case study. It explores how both internal factors, such as complex business demands, investment management, and organizational culture, and external factors, including globalization, digital disruption, and the need for diverse talent management, impact management approaches. The analysis highlights the importance of adapting management styles to leverage technological advancements, such as mobile interfaces and personalized service economies, to meet evolving customer expectations and enhance business operations. The report emphasizes the need for hospitality leaders to understand and effectively navigate these technological shifts to maintain a competitive edge and drive organizational success, offering insights into how hotels can embrace innovation to improve service delivery and profitability.

P4 Internal and external factors influencing management styles selected service
Management style can be referred to the style that is being utilized by managers in order to attain their own
goals and objectives of a business organization. If it is talked about Wa- Pila Hotels, that there are a range of
internal and external factors, which mainly put impacts upon management style of a service manager. Along
with this, it is being analysed that investment management internal relationships, complex financial,
organizational structures and culture Innovation Multicultural and international workforce can easily be
improvised through adopting a much more effective management style within Wa- Pila hotel. In present
context, some of internal factors that may affect upon both management styles and organizational structure of
Wa Pila hotel are given beneath:
Complex business demands and alignment – This could be considered as the demand, which is majorly fulfil
all the goals and objectives. It is being analysed that, in present time customers' demands are rapidly
improving. Here, it will be required for manager to make alterations among policies, that are being developed
by him or her previously, which was identified, based on the requirements of individuals.
Complex financial and investment management – Investment management are being considered as managing
of financial assets and other investments and how to sell and buy them. The main objective of an investment
leader is to provide benefits to clients by taking care of their money within Wa- Pila hotel in order to fulfil all
the requirements of customers.
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“The influence of Technology on
Management and Leadership
styles In Hospitality Service
Sector, The Way Forward”.

Some external factors affect the management and leadership of a company. In context of Wa-Pila it is
necessary for the hotel company to analyse these factors for effective functioning of the businesses operations.
These are mentioned below-
Managing diverse talent – The management adopted in Wa-Pila totally depends on talent of
employees. The leaders of the company have to collect talent in their organisation through recruitment,
selection and other methods and reaching the best candidates who can fit it in the company and meet goals and
targets.
Stakeholders and customers - These people have great impact on the functioning of the company.
The organisation of the company has to perform activities that can attract customers and stakeholders. Wa-Pila
has to make efforts for making its customers feel that this company is doing great work and helps society.
Globalisation and promoting global capabilities
Globalisation is the integration of trading products and services between different countries. When a company
undergoes globalisation, it is required for the company to expand its business and increase the profit earned by
the company. This factor is analysed by companies while doing business.
Digital and innovative disruption
Wa -Pila hotel can adopt new digital disruptive innovation in its functioning. In this way, business can be
expanded. Wa-Pila offers hotel stay and restaurant facility. It can include innovations in the company for
increasing the profit of the company.
Mobile and intuitive interface developments creating a personalised service economy- The mobile and intuitive
interface developments is defined as the technology advancement which is introduced in companies for
increasing the profits of the company. Organisations use websites for providing information of Wa-Pila. Thus,
it is important for the company to make attractive websites for providing satisfaction to customers. Nowadays
people are using new electronic gadgets on which they surf about information of hotels. Thus, technology is
used by Wa-Pila to make websites and applications effective in order to attract more customers.
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