The Impact of Technology on Hospitality Leadership and Management

This report analyzes the impact of technology on leadership and management styles in the hospitality service sector, focusing on internal and external factors that influence management approaches. The study examines how elements such as employee engagement, innovation, team dynamics, and planning, as well as decision-making processes, are affected by technology adoption. It also explores the influence of external factors, including digital disruption, and assesses the characteristics of multi-generational leaders in the hospitality industry. The report provides a detailed analysis of the 'Wa Pila' hotel as a case study, highlighting how the adoption of technologies and various internal and external influences impacts leadership styles, particularly the Laissez-faire style. Furthermore, it investigates the characteristics of managers within the hospitality industry and how they are adapting to technological advancements, including mobile applications and intuitive interfaces. The report offers insights into how technology is reshaping leadership and management practices, emphasizing the importance of effective communication, teamwork, and strategic planning in the evolving hospitality landscape.

“The impact of Technology on Management and Leadership styles In Hospitality Service Sector, The Way Forward”.
Internal and external factor that
influences management style and
structure:
The internal and external both the
factors influence to the management style
and structures. Herein, the hotel Wa Pila
both the factors are impacting to their
leadership style which is Laissez style. The
internal and external factors are mentioned
below in detail:.
Internal factors- These factors are
those factors, which can affect the many
management styles like Laissez faire styles,
autocratic styles etc. Eventually, these
factors are under control of the companies.
Like in the Wa Pila hotel, they are adopting
the Laissez fair style which will be effected
by the the internal factors. Basically,
internal factors are mentioned below:
Employee engagement and commitment-
This is important that employees should be
very committed and engaged towards the
goals and objectives of the companies. In the
absence of this, the leadership styles will be
impact. Same as in the Wa Pila hotel, their
leadership style Laissez will effect without
their employees commitment.
Innovation- It is also an internal factor that
can affect to leadership styles. Like in the
Wa Pila hotel, their leadership style can be
effected if they will adopt innovated
technologies.
Complex financial investment- If companies
make huge financial investment on the
training and skills of the employees then it
will also affect to the leadership styles. Same
as in the above-mentioned hotel, their
leadership style Laissez style will effect if
they will make financial investment on the
training of the employees.

“The impact of Technology on Management and Leadership styles In Hospitality Service Sector, The Way Forward”.
External factors- These are the factors,
which are not under control of the
organizations. Herein, below these factors
are mentioned which can affect to the
leadership styles:
Digital and innovative disruption- These are
the factors which arises due to new and
advanced technologies. These factors will
enhance the leadership style of the Wa Pila
hotel because their services will improve
due to these technologies.
Mobile and intuitive interface development-
The various kind of mobile applications can
affect the customer service that will lead to
the impact on the leadership styles. Same as
in the Wa pila hotel if they use mobile
technologies in the leadership styles then
this will surely impact.
Characteristics of manager in hospitality
industry:
Herein the characteristics of the
manager of the hospitality industry are
mentioned below:
Team dynamic- This is the main
characteristic of the manager of the
hospitality industry. The manager
should be focused towards the
teamwork. Same as in the Wa pila,
their manager has the characteristic of
team dynamic.
Planning- The manager should make
effective plans for different activities.
The manager of Wa Pila hotel works
as per the planning.
Decision making- A good hospitality
manager should have ability of making
crucial decision. Same as in the above-
mentioned hotel, their manager has the
characteristic of the crucial decision-
making.
Review of multi-generational leaders and
their characteristics:
The multi generation leaders are those
leaders, which are of all age group and give
preference to the common values to gain the
social changes together. In the Wa pila hotel,

“The impact of Technology on Management and Leadership styles In Hospitality Service Sector, The Way Forward”.
there are leaders who are of different age
groups and their characteristics are as follows:
Effective communication- In the Wa
pila hotel their multi generation
leaders have good communication
skills to communicate their ideas and
opinions.
Work as unity for social change- In the
above-mentioned hotel, their multi
generation leaders works together so
that their common goal can be
achieved.
Critical view on specific changes in
management style:
The leadership and management styles
get effected due to the internal and external
factors. In the Wa pila hotel, their leadership
style Laissez is effected due to different kind
of internal and external factors.