HNC Hospitality: Technological Factors Influencing Management Styles

This report examines the significant impact of technology on management styles within the service industry, focusing on both internal and external technological factors. It explores how technology influences employee engagement, commitment, and the management of multi-generational workforces. The report highlights the importance of understanding customer needs and adapting to changes in the market. It discusses characteristics of effective managers in the contemporary hospitality industry, emphasizing team spirit and the management of diverse talent. Furthermore, it analyzes the critical changes in management styles due to technological advancements, including both the benefits and potential drawbacks such as the need for skilled workforce and financial implications. The report uses the Wa-Pila Hotel as a case study to illustrate these concepts and provides insights into how technology shapes leadership and management practices in the service sector.

Positive attitude: For attaining success in hospitality sector, Wa-Pila Hotel manager needs to positive attitude so that they
easily motivate their workers towards the goals and task activities as well. This will contribute in proving quality services
to its customers.
Commitment: Manager of Wa-Pila Hotel needs to have effective commitment skills so that they can easily provide better
satisfaction to their customers. In this they communicate with their customers to analysis their demand towards its services
and provide them accordingly. This will increasing string customers within the company.
Understanding customer needs and multi-generational leaders.
In present business organisation, the Wa-Pila Hotels includes multiple generations of the labour and manpower who will
be accountable for their own set of skills, attributes, style of communication and preferences of working. When people
with such differences comes and works together then the business goals and objectives can be attained in a more reliable
and productive manner. The following are the characteristics of multi-generational leaders discussed below:
Highly flexible: The leaders with different set of attributes and knowledge’s are highly flexible in their working style.
They poses the abilities to deal with the changes prevailing in the business environment. When people are flexible then
they understand that customers’ needs and preferences changes very quickly and these leaders are able to identify their
needs and accomplishes effectively and efficiently.
Team spirit: Multi-generational leader of Wa-Pila Hotels understand the importance of team. They know that when people
work in team then the most productive results are generated. When different skill and knowledge set interact with one
another then the leaders can identify the customer needs in a more reliable manner. Team is able to generate good results
because there is sharing and exchange of ideas of different people.
Critical view on specific changes in management style.
Changes are inevitable and most important aspect of the business organisation in order to sustain for longer duration in the
market. It is very crucial that with changes in external business environment, the Wa-Pila Hotels also adopts various
changes in its operations. Such changes will have a direct impact on the changes in management styles of the
organisations. For instance, if there will be any technological changes in the external business world then the company will
adopt the advanced technology which will produce innovative products for the company in order to accomplish the need
and requirements of the customers. Technology is the most prevailing and growing factor in the present business world.
By adopting technology, the organisation will have positive and negative impact on the different management styles.
When quick changes will be required then the management will use autocratic style in which decisions will be taken
without communicating the subordinates. This will help the company in producing higher quality products quickly and
minimises the cost of production for the company. On contrary, it will also have negative impact as quick changes will
need huge amount of investment of money which can affect the financial stability of the company. At the same the
company will also require highly expert and skilled workforce who will not only have the ability to implement and execute
the changes but also will be able to train the people in order to deal with such changes effectively. Lack of effective
workforce can adversely affect the company and its operations.
Key Internal and External technological factors that influence management styles.
Technology play a powerful impact on the management style as it is one of the important tool through which manager and
leader easily make business activities. In context of management styles, manager may include technologies to make
organizational activities more effective.
Internal factors:
Employee engagement and commitment: it is one of the important factor that directly impact on management style because
it helps making better relation among employees towards the working activities and at the same time also increase
commitment. In hospitality sector, employee engagement and commitment is increased by Maslow hierarchy need theory.
With the use of this, Wa-Pila Hotel can easily improve employee motivation at workplace. By this worker put their best
efforts to attain their target in stipulate time frame.
Internal relationship: In the service sector, internal influences such as inside relationship, peer pressure, burden of the sub-
ordinate have major impacts on an organisation. In context of the Wa-Pila hotel, internal affairs are causes of conflicts and
clashes which is responsible for downwards slope of the performance of this hotel. If internal relationship are positive, it will
be led to effective performance and accomplishing business goals.
External factors:
Managing diverse talent: It is important for Wa-Pila Hotels to manager their talent at workplace because every worker is
coming from different culture and industry so that changes and issues can be occurring. By using effective management
style, manager needs to manage employees at specified job activities. As per this manager also motivate and lead their
workers so that they can easily perform their task and improve productivity as well.
Stakeholders and customers: It is external technological factors in which needs and demand of customers are continuously
changes as per market trend and activities as well. Thus, it is important for Wa-Pila Hotels to effectively manage entire
workers so that they can effectively understand customers’ needs and wants. This may improve overall performance of the
company at market place.
Characteristics of effective manager in the contemporary hospitality industry
In hospitality sector, manager play a significant role in managing workforce activities in order to accomplished
set target. In this context, there are some characteristics of an effective manager in the contemporary hospitality in increased
technology:
Leadership and Management for Service Industries