Impact of Technology on Leadership and Management at Wa Pila

This report examines the management styles employed by Wa Pila, an international hospitality industry company. It contrasts autocratic and consultative management styles, highlighting the benefits of the latter in fostering employee engagement and adapting to technological advancements like mobile applications and online booking systems. The report analyzes internal factors such as innovation and employee commitment and external factors including digital disruption. It explores the characteristics of Wa Pila's managers, emphasizing team dynamics, planning, and multi-generational leadership, and discusses specific changes in management style and their impact on the business. The report also compares Wa Pila's past autocratic style with its current democratic approach, and suggests the adoption of modern scientific management theory and financial leadership for future improvements. The report references Ferreira, J. A., Ryan, L. and Davis, J., 2015 to support the findings.

“The impact of Technology on Management and Leadership styles In Hospitality Service Sector, The Way Forward”.
Management style is used by managers to
decide the goals and complete targets within
organization. Wa Pila is international
hospitality industry that use management
style in order to make powerful decision.
Different types of management style are
defines below:
Autocratic: This is rigid or complex
management style that bounds staff to work
according to manager. This is difficult to
follow because it creates conflicts among
employer and employees.
Consultative: This is different from
autocratic style that help to make business
decision with the help to employees.
Managers looks employee feedback
before making any decision.
Wa Pila is using consultative
management style that help to make
correct decision within organization.
Such as managers are planning to
introduce from new technology, in that
case it shares with employees and get
feedback before implementation. This
process make feel happy to workers and
they work more effectively.
The business organization includes
internal and external factors, which
influence the management style such as:
Internal factors: Many factors,
which is, arises within organization and
can be control is consider as internal
factors. It affect the management style
that is defined below:
Innovation: In present time, every
person want to bring innovation by adopting
new technology that help to face the
competition. It influence the consultative
management style such as Wa Pila is
planning to introduce new technology like
advance booking through mobile
application, to know offer through
technology etc. In this situation manager
will share with employees and provide
training that help to implement the
technological changes.
Employee engagement and
commitment: It affect consultative
management style such as Wa Pila focus on

“The impact of Technology on Management and Leadership styles In Hospitality Service Sector, The Way Forward”.
employee needs and wants for accepting the
new technology. Manager provides training
to staff if needed that help to achieve goals.
External factors: Such factors that
arises out of the business organization and
cannot be control is consider as external
factors.
Digital and innovative disruption:
This means changes in digital technology
that affect existing goods and services
within organization. It influence
management style such as if manager make
decision by itself without any feedback then
organization has to face loss situation.
Mobile and intuitive interface
development: It affect management style
such as Wa Pila is using new technology
and provide new services through mobile
application, which attract customers. It
follow consultative style in which manager
get feedback from employee before making
any decision. So consultative style help
Wa Pila to adopt changes easily and
increase productivity.
Characteristics of manager
Team dynamic: The manager of
Wa Pila has high skills that help to make
dynamic team that means it can accept
the challenges if required that help to
increase productivity.
Planning: The manager of Wa
Pila are make plans to look forward that
help to improve productivity and
profitability within organization.
Multi-generational leaders and their
characteristics
This means leaders of all ages that
prefers shared values in order to accept the
social changes. In Wa Pila, there are number
of multi-generational leaders who shares
their thoughts with all and complete goals
and objectives. The characteristics are
follows as:
Communication with all leader
and staff: Wa Pila's manager communicates
with all leaders and managers that help to
share problems and get the solution.

“The impact of Technology on Management and Leadership styles In Hospitality Service Sector, The Way Forward”.
To work for social change: The
multi-generational leaders in Wa Pila works
collectively for adopting social change and
complete the targets within organization.
Critical view on specific changes
Specific changes in management
style affect the business industry such as if
organization is planning to introducing from
new technology then it has to more focus on
employee needs and wants. As Wa Pila is
following consultative management style
that help to make decision with the
sharing information with all. If there is
changes in management style then
organization cannot focus on goals
because it need more money and skilled
person.
During the past period, Wa Pila was
using autocratic leadership style in order
to make effective business decision.
Along with this, it was using role
organization culture that helped to
improve the efficiency. It was affected
by internal and external factors in
complex situation such as low
productivity.
In current, Wa Pila is using Democratic
leadership style that helps to make
correct business decision with the
concern of all employees. The manager
of business industry shares information
with employees and get ideas to adopt
the new technology in order to increase the
productivity.
On the other side, The Wa Pila will use
modern scientific management theory as a
future management and leadership style that
will help to accept the new technology as
well as challenges in order to improve the
performance of business organization.
Moreover, it will choose financial and
investment leadership that would help to
eliminate the financial errors. In context to
Wa Pila, managers has decided that they
will arrange all financial and management
activities by applying appropriate
management theory in order to accept new
technology.
REFERENCE
Ferreira, J. A., Ryan, L. and Davis, J., 2015.
Developing knowledge and
leadership in pre-service teacher
education systems. Australian
Journal of Environmental
Education. 31(2). pp.194-207.