Organizational Technology, Value, and Strategy: MBA 6001 Unit VII

This report explores the relationship between organizational technology, value, and strategy in the context of globalization. It identifies three key technologies: Customer Relationship Management (CRM) systems, inventory control systems, and accounting software, and explains how these technologies create distinct competencies within an organization. The report further examines the impact of technology on organizational culture, highlighting how it breaks down barriers between employees and supervisors and enhances transparency. It also discusses how technology improves organizational effectiveness through faster data processing and information retrieval. Finally, the report analyzes how technology propels organizations' global expansion strategies, particularly through the use of cloud computing and collaboration tools, which facilitate remote and mobile working. The report concludes by emphasizing the need for constant reorganization and realignment in response to the dynamic environment created by globalization and technological innovation.

Running head: MANAGEMENT
MBA 6001 Unit VII
Name of the Student:
Name of the University:
Author Note:

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Introduction:
The essay aims at providing a linkage between the organizational technology, value and
the strategy. The 21st century has been characterized by remarkable changes. Thanks to
globalization that has brought about a change in the way people think about work life, work,
market, states and firms (Mikl-Horke, 2004). The essay would help in the identification of
technology that modern organizations has adopted and their impact on competencies, culture,
organizational effectiveness and the expansion of global strategies.
Discussion:
Three Kinds of Technology in an Organization
According to Edquist (2013), in the 21st century, the three kinds of technology that
organizations are seen to incorporate are customer relationship management system (CRM),
inventory control system and accounting software. The CRM represents an approach for
managing the interaction of the company with the current and the potential customers. Inventory
control system encompass every aspect of managing the inventory of a company that includes
purchasing, receiving, shipping, storage and warehousing, re-ordering and tracking turnover.
On the other hand, accounting software puts across a kind of application software that process
and records the accounting transactions with the functional modules that includes the accounts
receivable, accounts payable, payroll, general ledger and the trial balance.
Explain how different types of technology create different competencies.
Khodakarami & Chan (2014) stated that customer relationship management system puts
across a one stop shopping service. There are three kinds of service providers of CRM which

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includes strategists, technologists and operationalist. Strategies represents the service providers
that helps enterprises in developing the visions through defining tactics, strategy, operational
systems and the means of doing business. The operationalists on the other hand represent the
service providers that aid the enterprise in setting day to day process, business and the
operational directions. Technologists help in providing staff augmentation for supporting the
customers.
Inventory control system helps in putting across well defined classification system which
acts as fundamental to the inventory management program. It also acts as the consistent unit of
measure to suffice physical resources and other supplies. The inventory control system also acts
as an efficient process of measurement that helps the company to assess the skills on periodic
basis thereby reaching quantifiable measurement for determining the success of the program.
The system also helps in reaching an actionable and consistent result.
The accounting software helps the company in understanding the national accounting
principles when it is related to financial accounting and budgeting, forecasting and forecasting
when it is related to management accounting.
Ways by which Technology Impacts Organizational Culture
According to Allen et al., (2013), technology helps in breaking barriers between the
employees and the supervisor. The option of cloud file sharing not only put across added
visibility into the company operations but also enables enhanced transparency. The presence of
advanced level software has helped the employees in expanding knowledge base and the skill
set leading to enhanced level of productivity and job satisfaction. The presence of technology
also helps in the collaboration of interdepartmental communication.

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Impact of Technology on Organizational Effectiveness
Technology enhances the organizational effectiveness by faster data processing and
trouble-free retrieval of the information. When tasks are performed manually, it can not only be
time consuming but might comprise of human errors. Use of technology for repetitive operations
not only reduces the mistake but also the time taken in performing the task.
Ways Technology Propel organization’s Global Expansion Strategies
Technologies propel the global expansion strategies through Cloud that acts as sole
enabler in present day’s flexible business environment along with bridging boundaries. The boon
of technology puts across collaboration tools for taking action and in doing things faster.
Besides, facilities of video and audio conferencing enabled remote and mobile working.
Conclusion:
Thus, it can be said that, emergence of globalization has also led to the creation of faster
moving environment, increase of diversity and technological innovation within organizations.
This would necessitate the constant reorganizations and the re-alignments.

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References:
Allen, D. K., Brown, A., Karanasios, S., & Norman, A. (2013). How should technology-
mediated organizational change be explained? A comparison of the contributions of
critical realism and activity theory. Mis Quarterly, 835-854.
Edquist, C. (2013). Systems of innovation: technologies, institutions and organizations.
Routledge.
Khodakarami, F., & Chan, Y. E. (2014). Exploring the role of customer relationship
management (CRM) systems in customer knowledge creation. Information &
Management, 51(1), 27-42.
Mikl-Horke, G. (2004). Globalization, transformation and the diffusion of management
innovations. Journal for East European Management Studies, 9(2), 98-122. Retrieved
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