Assessing the Impact of Modern Technology on Post Office Operations

This report examines the impact of modern technology on the Post Office, focusing on how it transforms operations and customer experiences. It explores challenges, such as the financial burden of implementation, and highlights the benefits of technologies like "Drop and Go" and "Track and Trace." The report provides an overview of the positive effects of modern technology, including time and cost savings for customers, and the negative aspects, such as financial investments. The conclusion emphasizes the pivotal role of modern technology in enhancing efficiency and customer satisfaction within post office systems, advocating for strategic budget allocation to support technological advancements. The report also includes references to relevant academic articles. The report provides valuable insights for business development and operational improvements in the postal industry.

The impact of the technology
introduced in Post office

Cover Content

• Post office is one of the traditional sources of sharing information or any goods from
one place to another with use of the channel of the transfer.
• In Post office, role of insight technology is used to assist people to take advantages of
the post office system and how functioning of the post office would become convenient.
• Using this assessment, various insight of the modern technology will be introduced and
also its critical impact.

Background of an organisation
• Post office Ltd is the retail post office company based in the UK which aimed to
provide wide range of the product, including postage stamps and mode of the
banking to the public using its nationwide network or chain of the services.
• This postal firm has its eye to adopt modern tech in the post office system and
they are in process to realise their impact.

Challenges before introducing Modern Technology
• Modern technology in the post office is said as emerging requirement to bring
boost to the process of sending the parcel.
• Before introduction of the modern technology, customers are forced to wait in
queue for their turn, printing label and waiting for parcel weigh approval check
and approval.

Insights of Modern Technology Introduced
• POSTCODE OR FINDER: This new modern technology allows an effective
tools permit customer to search for location, full address of the postal office near
the location.
• Drop and Go: If someone is sending any kind of mail from post office Ltd, drop
and go will be helpful to bring flexibility and time saving process.
• Track and trace post: Post office Ltd has launched track and trace apps for its
customer, in which people who had send parcel will be track from picking up till
delivery of the parcels.
• Document certification: If in case, customer is in need copies of the identity
documents certified, one can use this service by creating its digital identity.

Impacts of Modern Technology
• Positive impacts: Positive impact of given modern technology is saving of the
time and cost of the customer's, brings effective process for customer send more
parcels at one point of time.
• Negative impacts: Adaption of the modern has built financial growth of the firm,
as building modern technology is requires lots of cost and funds, which is
seriously a burden for post office Ltd, which they need to be payback.

Lessons drawn from the case study
• After the analysis of insight of the modern technology and its impacts, there is a
lesson has been generated which says that role of modern technology in the post
office is one of pivotal approach which helpful to save time and cost of the
customer who are sending any parcel to other different location.
• Post office should be go for budget allocation to plan for the cost and bear
expenses of setup the modern technology.

Conclusion
• From the above assessment, it is concluded that, modern technology is
the supportable for coming era of the post office functioning and is considered as
support to the customer's to save their time and cost in premises of the post office
while sending parcel to other person.

References
• Bloom, N., 2016. Trade induced technical change? The impact of Chinese
imports on innovation, IT and productivity. The Review of Economic Studies.
83(1). pp.87-117.
• Jia, Q., and et. al., 2017. Enterprise 2.0 post-adoption: Extending the information
system continuance model based on the technology-Organization-environment
framework. Computers in Human Behaviour. 67. pp.95-105.