Assessing the Impact of Technology on PwC's Value Chain and Operations

This report examines the significant impact of technological advancements on PwC's value chain effectiveness. It highlights how PwC leverages technologies like Artificial Intelligence, automation, blockchain, big data, cryptocurrency, and machine learning to improve organizational efficiency, offer innovative solutions, and stay competitive. The report details how PwC's strategic processes, including talent development, client requirement assessment, and knowledge analysis, are enhanced by technology. It also discusses the adoption of innovative approaches such as outsourcing and experimentation. Furthermore, the analysis emphasizes the role of disruptive technologies in the professional services industry, focusing on their potential to enhance service satisfaction and optimize resource utilization. The report concludes that technology is vital for PwC's long-term success, enabling adaptation to market changes and identification of growth opportunities.

MANAGEMENT

ROLE OF TECHNOLOGY ON VALUE
CHAIN EFFECTIVENESS OF PWC
• Due to the application of technological advancements, PwC has tried to
improve the operations and staying ahead of the competitors
• With the advancement in technology, PwC was able to improve the
organizational efficiencies and tried to offer innovative solutions to
clients in entire globe (Donate and de Pablo 2015)
• The customers of PwC are becoming more dependent on the
technology which assisted them in increasing effectiveness of the
different solutions
• There are various investments made by PwC namely block chain which
improved quality of value chain which provided agile products and
solutions to their clients

TECHNOLOGIES THAT DISRUPTED
PROFESSIONAL SERVICES INDUSTRY
• Artificial Intelligence- It has enabled the service sector such as PwC in
differentiating the different products and services
• Automation- Robotics play a vital role in acting as disruptor which assisted
in reduction of the costs and it has helped in saving resources along with time
(Donate and de Pablo 2015)
• Big Data- The big data is becoming disruptive in the different professional
related services which is helpful in receiving inputs of the data. Moreover, it
is helpful in designing the different offerings which are being delivered by
big data in the service sector

CONTD…
• Crypto Currency and Machine Learning- These are the
two major disruptors which have the potential in improving
various services which are present within the service sector
inclusive of PwC which includes cross border payment
• Machine Learning- It helps in increasing the popularity
that has helped in providing high level of service
satisfaction to clients through efficient optimization of the
different resources present in the market

DEVELOPMENT OF INNOVATIVE TO
EXPONENTIAL ORGANIZATION
• Outsourcing the different activities can help in making the activities
more flexible as to adopt to the changes
• With implementation of the collaborating technologies will be helpful
in increasing connection with PwC along with community that is
related to service sector (Goffin and Mitchell 2016)
• Through taking proper advantage of the different algorithms which
will improve efficiency
• Engaging themselves into experimentation which will be helpful for
them into adopting to match the external influences

STRATEGIC PROCESSES OF PWC
AND CONCLUSION
Strategic Processes
• Attraction along with development of the diverse talents
• Effective kind of estimation of requirements of clients along with opportunities are
recognized through proper utilization of advancement in technology
• Proper creation of the phenomenal understanding along with analysis of the processes
of know and how
• Proper analysis of the needs of the clients
Conclusion
• These strategic processes will help in adopting to the different changes in the market
along with identification of growth will be helpful in survival of the organization in
next five years
• Technology plays a vital role in determining the overall success of the organization in
the market

REFERENCES
• Donate, M.J. and de Pablo, J.D.S., 2015. The role of knowledge-oriented leadership in
knowledge management practices and innovation. Journal of Business Research, 68(2),
pp.360-370.
• Goffin, K., & Mitchell, R. (2016). Innovation management: effective strategy and
implementation. Macmillan International Higher Education.