Leading and Managing Organizational Change at Technology One Corp

This report provides a comprehensive analysis of leading and managing organizational change at Technology One, an IT company specializing in financial software. It begins by outlining the company's mission, vision, and organizational values, followed by a SWOT analysis identifying strengths, weaknesses, opportunities, and threats. The report details strategic plans and objectives needed for the future, considering trends in the external environment through a PEST analysis. It addresses performance gaps and proposes a change management strategy, including team structure and stakeholder involvement. A risk assessment is conducted, focusing on data security and other potential issues in the outsourcing services. The report also includes a resource analysis for high-priority change opportunities and a change management project plan, emphasizing the importance of adequate communication and education. The overall goal is to enhance business processes, improve productivity, and achieve higher performance for Technology One.

Running head: LEAD AND MANAGE ORGANIZATIONAL CHANGE
LEAD AND MANAGE ORGANIZATIONAL CHANGE
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Table of Contents
Mission............................................................................................................................................2
Vision...............................................................................................................................................2
Organizational Values.....................................................................................................................2
SWOT Analysis...............................................................................................................................3
Strategic plan...................................................................................................................................3
Objectives And Strategies Needed For Future................................................................................4
Trends Existing In The External Environment................................................................................4
PEST Analysis:................................................................................................................................4
Performance Gap.............................................................................................................................5
Change Management Strategy.........................................................................................................6
Team Structure.................................................................................................................................6
Stakeholders Involvement...............................................................................................................7
Risk assessment...............................................................................................................................7
Resource Analysis for High Priority Change Opportunities...........................................................8
Change Management Project Plan...................................................................................................8
Adequate Relevant Communication And Educational Plan............................................................9
Referneces:....................................................................................................................................10

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Mission
Technology one is an IT that builds financial software for government departments and
businesses. The mission of the company is to deliver cost effective solutions to fulfill the needs
of the businesses (Technologyonecorp.com. 2018). To meet the desired goals, the company
constantly seeks innovative knowledge. The quality of work is further maintained by motivating
the employees. This helps them to stay ahead in the competition due to adoptive new techniques
and ideas.
Vision
It is the vision of the organization to be the forerunner in the IT industry. The firms plans
to achieves its established goals by creating and maintain smooth relationship with its clients.
Technology One also provides cutting edge-technology that is coupled with effective and
excellent services.
A strong network is the main element or the key to success of a business in both external
as well as internal. The team also works closely with the clients to ensure maximum satisfaction
all the time. The expertly trained employees are the major backbone of the business and they are
treated well with utmost respect.
Organizational Values
The employees and the clients are both given equal values. The products and services are
provides always fulfils the client’s expectations. Technology One also values the privacy and
vows to keep the information and work confidential each and every times. The enterprise is

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situated in Brisbane; Australia is one of the largest software organizations that are being
recognized all over the world.
SWOT Analysis
BPO organizations have been know for a very long time but were recognized only since a few
decades ago. Since the early 90’s, the organization grew at a rapid pace and was effective to
spread their wings. In the current times, Technology One has been proved to be the most
influential industries throughout the world. due to increase in digitization, the BPO industry is
gaining high advantages out of it. Technology one is witnessing tremendous opportunities and
services within this IT industry. Irrespective of the business size, Technology One has serving
everybody equally. The companies provide various services and with the help of outsourcing
services other firms also achieve maximum customer satisfaction and cost reductions.
A SWOT analysis of the organization will help in getting the basic insights of this IT industry.
Strengths: the client relationship management within the organization is well-managed.
Technology One enjoys market leadership in the business processing outsourcing services. There
is strong relationship established with the loyal customer base. huge number of talented
graduates is easily available in the market. lot of young people recently is entering in this
profession through the world. Technology One requires energetic and young people to work for
them. this allows them to have access to the deserving people across various domains and studies
(Jarzabkowski and Kaplan 2015). The firm also has the ability to deliver operational skills, tools,
deliver process and resources. Technology One has also maximum ability so that they can easily
sell automation and standardization.

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Weaknesses: Technology One has higher level of vertical concentration and that is the
major weaknesses of the company. the firm also has a very limited brand presence and marketing
process outside Australia. There are generally very limited growths taking place in the emerging
as well as the new market. Perceived complexity is also present in the market that challenges the
smaller buyers (Rothaermel 2015).
Opportunities: New leadership Targets growths are also helpful for growth and debt
reduction. Inorganic growth leads to the non-traditional markets. The improved geographic
concentration will help in penetrating and permeating in the existing location. The existing
customer base can be easily developed and cultivated. There are huge bundled offerings present
across the BPO Domains (Kalkan and Bozkurt 2013).
Threats: the major threats in the market are the non-traditional companies that enter the
market. it gives rise to fierce competition and the revenue growth slowly declines. Huge
exposure to Inflation and Foreign Exchange risk is another threat that is faced by Technology
One in the recent times.
Strategic plan
Technology one often needs to enhance its business processes to achieve higher
performances. It is important for the firm to analyze its current processes and meet the goals of
the organization. a proper strategic plan is required to increase the productivity of the
organization.

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Objectives And Strategies Needed For Future
Before implementing a particular strategy all the relevant stakeholders are needed to be
appraised about the BPO‘s objectives. It is important for the firm to determine all the costs,
persons and department that is to be spent for each utility. It is also important to determine of the
changes made are for the betterment of future.
It is highly important for the firm to require buy-in from the stakeholders about the
visions and objectives important for success. Moreover, it is important for the firm to implement
a cultural change for profits (Slack 2015). Therefore, Technology One needs to gain efficiencies,
reducing costs and enhancing the business values.
The marketing strategies would be drafted to keep the corporate goals and policies in line
the company leverages on both the conventional and unconventional means for marketing their
brands to all the potential and existing customers.
Trends Existing In The External Environment
The recent trends that exist in the external marketing condition of Technology One can be
known through the PESTEL analysis. Researchers generally believes that the enhanced
marketing abilities leads to increase the customer retention power besides cost saving.
PEST Analysis:
Political factors: the support of government policies for free trades helps in providing the
company with new opportunities. Moreover, the economic policy that is initiated in the country
is also very helpful for the organization to increase their success in the global market besides
providing them maximum benefits.

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Economical factors: the increase in investment in the software technology park ensures
maximum growth of the business process outsourcing in the recent years. The high exchange rate
also helps the company to gain maximum advantage over its global players. ( Williams
2013).This actual allows the firm to provide the services and products at a very low cost.
Social factors: Technology One has immense intellectual capital that is facilitates the
firms to reach maximum profitability and productivity.
Technological factors: Technology One can easily assess its various business clients and
the provide immense satisfaction to their global suppliers and customers. improvement in the
technological practices, the business has become very easy to other business partners that include
both the customers and suppliers.
Performance Gap
The consultancy services provided by Technology One have their own unique role in
delivering effective services and providing unique experiences to their clients. Though there are
performance gap found within the organization that is required to be fulfilled by the
organization. the neglected gaps within an organization are also known as the ‘white space’ of
the organization (Lasserre 2017). Hiring best representatives to provide the given services would
be beneficial enough for the firm to bridge the existing gap. The HR of the companies can fulfill
this gap by sourcing and optimizing the performance with the staffing.

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Change Management Strategy
Recently, latest and upgraded technology and effective tools helps in driving process
improvements at the different level of the organization. the change management strategy can be
made at three major levels, which are as follows:
 Effective management of performance, resources and environment.
 Designing of roles to achieve the goals.
 Goals for better strategy and performance improvement (Hayes 2014).
It is highly significant for Technology One to manage and effectively plan the strategy
for potential relocation, redeployment and releasing of staff. The scheduling changes should be
made to lower the impact o business unit so that the business can be effectively maintained.
Moreover, two-way communication can also be effective so that they can easily involve in the
transition process. The stakeholders should be involved or take active part while building the
change management strategy (Doppelt 2017).
Team Structure
Change management is the structured approach for the transition of individuals and
organization to achieve a desirable stage in the future from their current state. The key
components that should be included in the governance board should consist of the following,
which are as follows:
 Senior customer representatives should be more talented (Martinsuo 2013).
 Heads of profession should be in charge of the major functions in the shared services.
 Senior representatives should represent shared services operations.

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Stakeholders Involvement
Stakeholder management and involvement can be done through the process of proper
stakeholder analysis, identification, matrix, stakeholder engagement as well as communicating
the information. Stakeholders should be responsible for formulating and implementing all the
process that satisfy all the groups, who have stakes in Technology One. Stakeholders have a
legitimate interest in the organizational affairs. The firm pursues their interest through efficiently
managing their relationships with the existing stakeholders.
Risk assessment
There are specific risks that are related to the outsourcing services given within the IT
industry. Risks are generally higher in the business process outsourcing due to inexperienced
vendor or clients, misuse of trust, failing interfaces, loss of competencies and loss of strategic
businesses (Merat and Bo 2013).
Data security is the most fatal risks that are to be taken care by the Business process
Outsourcing Industry. The organization in the current times have initiated to stay focus on
maintain the privacy of the data, Technology One addresses rising concern for the client’s end
consumer data and avoids any kind of bad publicity.
Technology One are now maturing enough to clearly understanding and differentiate the
security that is related to the strategic security tasks. Moreover, the firm is also bridging the gap
in security skills by delivering effective consultancy skills to for the specialized security tasks
(Morschett, Schramm-Klein and Zentes 2015).
.

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Resource Analysis for High Priority Change Opportunities
Long-term value can be obtained through a range of inputs that includes improved
processes, productivity and higher revenues. Technology One had constituted host of benefits
that includes the increasing in productivity from 30 percent in accounting to transaction
processes and customers services.
Competitive advantage of the organization can also be gained due to the enhancement of
key capabilities like greater ability to control business cycle and also manage the business cycle
vitality and increase in the strategic flexibility of the organization. majority of outsourcing is
done local or to onshore vendors. The feasibility that encompasses the vendor’s market and legal
constraints should be properly evaluated (Harrison and John 2013).
Change Management Project Plan
Change management is the vital part to lead and mange the changes. This also enables the
individuals to accept new technologies, processes, values, structures and systems. There are set
of activities that help people in transitioning the business from the present condition to the
desired way in future. the change management project plan may take long duration as the
transforming the retained functions by aligning and improving the ability to work takes a long
time (Ashkenas 2013).
Technology One has to follow the key activities:
 Manage ‘make or buy’(in-house or outsource) decisions
 Manage business readiness for the required changes
 Provide overall program management services.
 Stabilization of activities post transformation

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 Stakeholder engagement
 Complete realignment.
Adequate Relevant Communication And Educational Plan
The communication work stream is completely liable for the stakeholder’s management
and communication at all level within the organization. this approach helps in monitoring the
communication effectively. stakeholder’s assessment and management is also needed to be
organized through the required changes.
The business change work stream includes the area that required to be changed across a
range of various discipline. This begins at an early stage and major activities like the readiness
assessment for the change is ascertained. It continues till the main implementation activities. The
changes to be made are done through employee retentions and communication, change readiness
assessment, change impact analysis, change network and Organizational Design Support (Hill,
Jones and Schilling 2014). This also includes HR alignment like- retention, redeployment,
recruitment and release.
The training and support work stream is accountable for delivering the on-going
education and support that is required by Technology One. This procedure also starts at the
beginning of the initiatives with the help of training and planning after the performance gap
analysis.

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Referneces:
Ashkenas, R., 2013. Change management needs to change. Harvard Business Review, 16(April).
Doppelt, B., 2017. Leading change toward sustainability: A change-management guide for
business, government and civil society. Routledge.
Harrison, J.S. and John, C.H.S., 2013. Foundations in strategic management. Cengage Learning.
Hayes, J., 2014. The theory and practice of change management. Palgrave Macmillan.
Hill, C.W., Jones, G.R. and Schilling, M.A., 2014. Strategic management: theory: an integrated
approach. Cengage Learning.
Hubbard, G., Rice, J. and Galvin, P., 2014. Strategic management. Pearson Australia. (Hubbard,
Rice and Galvin 2014).
Jarzabkowski, P. and Kaplan, S., 2015. Strategy tools‐in‐use: A framework for understanding
“technologies of rationality” in practice. Strategic Management Journal, 36(4), pp.537-558.
Johnson, G., 2016. Exploring strategy: text and cases. Pearson Education. (Johnson 2016).
Kalkan, A. and Bozkurt, Ö.Ç., 2013. The choice and use of strategic planning tools and
techniques in Turkish SMEs according to attitudes of executives. Procedia-Social and
Behavioral Sciences, 99, pp.1016-1025.
Lasserre, P., 2017. Global strategic management. Palgrave.
Martinsuo, M., 2013. Project portfolio management in practice and in context. International
Journal of Project Management, 31(6), pp.794-803.