Lombaard Security Services: Ted's Team Case Study and Solutions

This case study examines the leadership of Ted Richardson within Lombaard Security Services, focusing on his role in managing and motivating a security team facing internal conflicts like bickering and backbiting. The analysis delves into Ted's responsibilities, including maintaining staff employment, addressing performance issues, and fostering positive teamwork. It explores the stages Ted utilizes to resolve conflicts, the activities he undertakes, and the types of assistance he requires, such as analyzing situations, identifying problems, and implementing effective strategies. The study also highlights the importance of Ted's knowledge, communication skills, and the various consultation methods he employs to improve team dynamics. Furthermore, the case considers the support the team needs, emphasizing the importance of communication, safety, and opportunities for growth, as well as the team's input and involvement in resolving conflicts. Overall, the case study provides a comprehensive overview of leadership challenges and solutions within a security environment, emphasizing the critical role of effective management in achieving organizational goals.

Teds Team Case
Study

Table of Contents
INTRODUCTION...........................................................................................................................1
QUESTION 1...................................................................................................................................1
1. What must be done?................................................................................................................1
2. Stages in the place...................................................................................................................2
3. Activity that should be done...................................................................................................2
4. Ted oversee and monitor.........................................................................................................2
5. Type of assistance Ted may require........................................................................................3
6. Type of assistance and support the team may require ............................................................4
7. Type of input and involvement the team.................................................................................4
QUESTION 2...................................................................................................................................5
1. Explaining the important of Ted Knowledge.........................................................................5
2. Communication skills and its usefulness................................................................................5
3. Types of consultation methods and its importance.................................................................6
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................8

INTRODUCTION
It is essential for every organisation to maintain their staff members so that they can work
effectively. By giving motivation and effective guidance workers can be managed easily. As per
the given scenario of Ted Richardson, it provide the complete list of knowledge that he should
have in achieving organisational goals, objectives and plans. It also describes the communication
skills so that Ted can communicate information and deal with conflicts of team members. At last,
it also provides the various consultation method which are necessary in the workplace (Walker,
Ip, Harrell, Evans, Kapatai, Dedicoat, Eyre, Wilson, Hawkey, Crook and Parkhill, 2013).
QUESTION 1
1. What must be done?
As per the given case there are various kinds of activity which are followed by the Ted
Richardson, they are as follows:
a) By using the AUPH, Lombaard Security Services must maintain the employment of the
existing security staff.
b) Last six year, security contractor gives less interest so that Ted Richardson has appoint to give
their less direction for their client.
c) Ted also performed his duty but also give his interest to security officers so that they can work
as per their set standards.
d) Ted Richardson is a highly knowledgable person, so that he is appointed to handle the conflict
like bickering and back biting among the security staff.
e) To give motivation and make effective control in security areas, Ted plays an important role in
it (Tsiouris, Kim, Brown, Pettinger and Cohen, 2013).
f) It was the duty of him to keep informed the area manager related to the issues and deal with it
when he had a time.
g) It also include the role of Lombaard that every security officers is working as per the proper
manner and bickering/ back- biting should be eliminated in the work area.
h) They also make positive teamwork and demonstrate the work and duties which are done by
the members.
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2. Stages in the place
As per the given scenario, to remove the conflict and issues in security areas like back
biting and bickering, Ted adopt the various stages, which are as follows:
a)Ted focus on his skills, ability and capability which is covered in a effective working
development stages.
b) In the implement stage, Ted need to change the process of motivating the employees.
c) By using monitoring stages, he need to identify the issues which are faced by the security
staff.
d) Analytical stage include all those activity by which he can measure the performance of staff
members.
e) Designing Stage include preparing a design by which he can resolve the conflict.
f) Evaluation and control stage include the analysing the activity which are prepared by the he is
correct or not. It also shows the plan which are beneficial for the security staff members.
3. Activity that should be done
To analysis the activity which are performed by the team members in which time are to
be determined as follows:
a) To handle the conflict in security staff members, Ted firstly analysis the AUPH in business
environment (Thrasher, 2013).
b) After analysis the business environment of AUPH, conflicts in a working areas are identified.
c) As per the meeting with Lombaard, it make the discussion that bickering and back biting are
occurred during the security staff workplace.
d) After analysing the conflict, Ted the Senior Security Officer motivate and control the staff
member's performance.
4. Ted oversee and monitor
There are various way which are adopted by the Ted to oversee and monitor the activity
of security staff members, which are as follows:
a) Ted use his knowledgable skills, expertise knowledge to handle the situation.
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b) He firstly analysis the situation which gives negative result ion the organisation.
c) By collecting all the informations related to the conflict, number of employees etc. and
screening all the collected data by getting the results. For example: Ted found that lack of
superior control make the security staff member lots of issues like back biting, bickering etc.
d) After collecting the data, he make an effective strategies to motivates the employees so that
they can work more an effective manner (Stake, 2013).
e) As per the collected data strategies are formulated like to motivate the employees, he gives
monetary as well as non- monetary motivation to them.
f) By using effective planning strategies, he make effective control and evaluate that who were
responsible for the activity.
5. Type of assistance Ted may require
There are various kind of action or assistance are followed by the Ted, which are as
follows:
a) Analysing the situation: Firstly, Ted Richardson have to analysis the situation by taking
feedback to the employees. For example: By making discussion with Simon Astley, he found
that there may be issues like back biting and bickering between security staff members which
make negative impact in Quo arrangement.
b) Identifying the issues: After analysing the situation Ted found that various conflicts are arise
in workplace. In relation to back biting and bickering, he analysis that there are some members
who create a negative environment in a workplace. He identify the reason by which problems are
arise.
c) Framing an appropriate strategies: After identifying the issues, Ted take an corrective action
plan. In this, he decide to adopt motivational and controlling strategies to the employees. In
motivational strategies he gives positive as well as negative motivation to them (Senyard, Baker,
Steffens and Davidsson, 2014). For example: In positive way it include increment, bonus etc. On
the other hand negative motivation include hike from job, recession etc.
d) Making effective control: After making an effective plan and strategies he ensure that all the
strategies are followed by the members in an appropriate manner or not. Ted also make effective
control so that back biting and bickering issues can be resolved in a workplace.
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6. Type of assistance and support the team may require
As per the above action which are taken by Ted Richardson, it is found that organisation
face various kinds of employee's issues. He also make effective strategies so that such issues can
be resolved easily. By using such assistance team it is to be found that there are many ways by
which team member need support in the workplace. All the support are as follows:
a) Lombaard Security Services Pvt Ltd. face the conflicts related to the employees. Thus, team
member need a support to make effective communication with them.
b) Members of security department find that all the informations are delivered to them in an
appropriate manner so that there will be no chance of any conflicts.
c) They also find the need of safety and security against back biting and bickering, so that both
the issues does not make any negative impact in their working.
d) Members in security departments want that their senior motivate them by sharing experiences
with them or by providing monetary benefit like bonus or making appreciation in front of others.
e) Security staff want that their senior Ted Richardson ensure their satisfaction by giving
opportunities so that they can prove themselves (Samus, Kazarovets and Durlevich, 2017.).
f) They also want the support that Ted deal with their conflicts by getting feedback to them.
7. Type of input and involvement the team
To handle the conflicts and issues not only senior manager but also team members have
to support with each other. There are various kinds of inputs and involvement of team to
resolving such kind of problems:
a) Team members should have to focus in their task.
b) They also make co-operate with the senior security manger.
c) By proper listening and understanding what the senior said, is also important for the team
members.
d) Team members should be creative so that they can resolve the issues easily.
e) Employees should adopt the ways like tell, sell, consult, join and delegate in the workplace.
f) Team member should be loyal with their work.
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QUESTION 2
1. Explaining the important of Ted Knowledge
There are various kinds of knowledge which Ted have and it make positive impact in
objectives, plan of an organisation, which are as follows:
a) Ted have the experience of working and managing the number of sites.
b) He can handle the conflict easily by making effective controlling.
c) He also have leadership quality so that he can manage mange the employees.
d) He is a good listener by which he is able to understand the employee situation and also gives
chance to them to share their views (Morice, Serruys, Kappetein, Feldman, Ståhle, Colombo,
Mack, Holmes, Choi, Ruzyllo and Religa, 2014).
e) He is a good thinker by which he can make effective strategies which are best fit for the
organisation.
All these quality is necessary because there are many reasons which are as follows:
a) This quality helps to motivate the employees.
b) It help to make proper coordination between employers and employees.
c) Help to solving the conflicts.
d) It is useful to make effective communication and sharing the information to others.
e) Ted is also a good motivator so that he can motivate the employees by giving increment,
promotion etc.
f) He is visionary in nature so that by taking correct course of action he can identify the conflicts
and resolving them. For example: As per the group discussion, he found that back biting and
bickering arise in an organisation, which make negative impact in company's growth.
2. Communication skills and its usefulness
There are various kinds of communication skills which is essential for Ted to make
effective communication and resolving the issues in an organisation.
a) Ted should adopt the listening ability because it is beneficial for understanding the views of
employees and also gives them chance to share their view freely.
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b) There must be clarity in thought which he delivers to others. It is useful because it help the
employees to understand what he share with them.
c) Friendliness is another skills which he need to adopt. It is important to be nice and polite in a
workplace,
d) Ted need to be confidence by sharing his ideas by which employees have complete faith with
him.
e) He need to be open mindedness and respect the others so that employees can share their view
freely without having any hesitation.
f) Picking the right medium is also essential so that by using correct medium of communication
Ted Richardson can share and resolve the conflicts easily (Lazer, Kennedy, King and
Vespignani, 2014).
3. Types of consultation methods and its importance
There are various kinds of consultation methods which are used by the Ted Richardson,
which are as follows:
a) By using quality circles Ted can identify the problems and take suggesting action.
b) Photo Voice is another methods which are used by the Ted Richardson. It enable the
employees to record their strength and issues.
c) Comments wall is a sites in which members can give their comments related to the working
place.
d) Ted also use survey so that he can make effective consultation with the employees. It is an
efficient way for collecting the information related to the back biting and bickering.
e) Focus groups is another methods which are used by the Ted Richardson. It help to identify the
problems and make effective participation in an organisation (Gao, Aksoy, Dogrusoz, Dresdner,
Gross, Sumer, Sun, Jacobsen, Sinha, Larsson and Cerami, 2013).
CONCLUSION
As per the above detailed report it have been concluded that to manage the workers and
resolve the conflicts is an important task that every organisation has to performed. The present
report described that Ted who was the Senior Security manger perform the task and handle all
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the conflicts in an organisation. He also found that in a working place people are faced the back
biting and bickering habits of employees which cause the harm in their working activity. To
resolve such kind of issue Ted make effective communication with them and also deal with team
conflicts to resolving the issues (Bradnam, Fass, Alexandrov, Baranay, Bechner, Birol, Boisvert,
Chapman, Chapuis, Chikhi and Chitsaz, 2013).
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REFERENCES
Journals and Books
Bradnam, K. R., Fass, J. N., Alexandrov, A., Baranay, P., Bechner, M., Birol, I., Boisvert, S.,
Chapman, J. A., Chapuis, G., Chikhi, R. and Chitsaz, H., 2013. Assemblathon 2:
evaluating de novo methods of genome assembly in three vertebrate species.
GigaScience. 2(1). p.10.
Gao, J., Aksoy, B.A., Dogrusoz, U., Dresdner, G., Gross, B., Sumer, S. O., Sun, Y., Jacobsen,
A., Sinha, R., Larsson, E. and Cerami, E., 2013. Integrative analysis of complex
cancer genomics and clinical profiles using the cBioPortal. Science signaling.
6(269). p.pl1.
Lazer, D., Kennedy, R., King, G. and Vespignani, A., 2014. The parable of Google Flu: traps in
big data analysis. Science. 343(6176). pp.1203-1205.
Morice, M. C., Serruys, P. W., Kappetein, A. P., Feldman, T. E., Ståhle, E., Colombo, A., Mack,
M. J., Holmes, D. R., Choi, J. W., Ruzyllo, W. and Religa, G., 2014. Five-year
outcomes in patients with left main disease treated with either percutaneous
coronary intervention or coronary artery bypass grafting in the SYNTAX trial.
Circulation, pp.CIRCULATIONAHA-113.
Samus, N. N., Kazarovets, E. V. and Durlevich, O. V., 2017. General catalogue of variable stars.
Odessa Astronomical Publications. 14. pp.266-269.
Senyard, J., Baker, T., Steffens, P. and Davidsson, P., 2014. Bricolage as a path to
innovativeness for resource‐constrained new firms. Journal of Product Innovation
Management. 31(2). pp.211-230.
Stake, R. E., 2013. Multiple case study analysis. Guilford Press.
Thrasher, F. M., 2013. The gang: A study of 1,313 gangs in Chicago. University of Chicago
Press.
Tsiouris, J. A., Kim, S. Y., Brown, W. T., Pettinger, J. and Cohen, I. L., 2013. Prevalence of
psychotropic drug use in adults with intellectual disability: positive and negative
findings from a large scale study. Journal of autism and developmental disorders.
43(3). pp.719-731.
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Walker, T. M., Ip, C. L., Harrell, R. H., Evans, J. T., Kapatai, G., Dedicoat, M. J., Eyre, D. W.,
Wilson, D. J., Hawkey, P. M., Crook, D. W. and Parkhill, J., 2013. Whole-
genome sequencing to delineate Mycobacterium tuberculosis outbreaks: a
retrospective observational study. The Lancet infectious diseases. 13(2). pp.137-
146.
Online
Top 10 Communication Skills for Workplace Success. 2016. [Online]. Available Through:
<https://www.thebalance.com/communication-skills-list-2063779>. [Accessed on 24 June
2017].
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