HRMT20024 Managing Human Resources: Essay on HRM in Telecom

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HRMT20024 MANAGING HUMAN
RESOURCES
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Student Number:
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Human resource management in the telecommunication sector
Article 1 Considering Human Resource Management when developing a project-
oriented company: the Case study of a telecommunication company.
Huemann, M. (2010). Considering Human Resource Management when developing
a project-oriented company: the Case study of a telecommunication company.
International Journal of Project Management, 28(4), 361-369.
Objective
The main purpose of this article is to understand the importance of human resource
management in telecommunication sector and the changes required in the HRM.
The article’s objective was to provide the human resource evolution in the telecom
sector and to explain how human resource management helps in managing and
developing any project of the organization in the telecom sector. The project was
completed with the use of research conducted by the author to provide the in-depth
knowledge about the growth of the human resource management in the
telecommunication sector and to elaborate its importance focusing on the sector.
Method
The method used by the author to conduct the research was the multi-year study of
a telecom sector’s company. The author applied documentation analysis,
observations, and interviews to conduct the research and he has analyzed the
internal documentation of the company to gather more relevant and accurate data.
An author in order to grab the information focused on studying the annual reports
of the company to give proof to the outcomes.
Findings & discussions
From the given article, it has been found that human resource management plays an
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important function in the management and development of the organization and of
the industry as a whole. Human resource management is a must department on
which the success of the organization depends. They form all the policies and
procedures for the organization and recruits most talented and skilled persons as per
the requirements so that the growth of the organization increases. The human
resource management is linked with the change management which promotes
change in the telecom industry from time to time to provide the customers
advanced technological products and services and help in the development of the
entire sector. Telecom sector is one of the fastest growing industries as there is an
increased demand for mobile phones, internet coverage, etc. in all the countries.
The article reveals that the findings from the case study of the company help in the
growth of the dimensions of human resource management. The article finds out that
the human resource management is the function of the company which helps the
companies in taking better decisions so as to survive in the marketplace against the
competitors of the same industry and thus helps in the development of the industry.
Conclusion
From the article, it has been concluded that for any organization it is essential to
have human resource management which can provide the organization with
optimum resources to attain desired and targeted goals and objectives. The article
emphasizes on changes that are required in the functions of the human resource
management and development of the telecom sector.
The contribution made by the article to Essay 3
The article gives preference to the development of the telecom sector and changes
in the human resource management services. This helps in influencing employees
and motivating them to work efficiently and thus attracts the employees and helps
in retaining them. The change in HRM helps in innovation which attracts the
employees.
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Article 2 The Influence of Justice Perceptions on Performance Appraisal Reactions in
Telecom Sector of Pakistan
Ahmed, I., & Sattar, A. (2018). The Influence of Justice Perceptions on
Performance Appraisal Reactions in Telecom Sector of Pakistan. Global
Management Journal for Academic & Corporate Studies, 8(1), 86-100.
Objective
The objective of this article is to understand the impact of performance appraisal on
the employees which helps in the development of the telecom sector. Performance
appraisal is important to motivate employees to give their best efforts in
accomplishing the goals and objectives of the company and earn a competitive
advantage. It helps in increasing the revenues of the company and the overall
telecom sector will emerge. The employees of the company hence take part in the
growth of the organization and the industry as a whole. The article’s objective is to
conduct research and provide an understanding of the performance appraisal need
in the organization.
Method
The survey method was used and around 350 employees were surveyed from the
telecom sector about the performance appraisal system in the organization. The
survey method provides an unbiased result which helps in gathering and collecting
the data to get the information about the need and importance of performance
appraisal in the organizations. For the survey, the respondents were employees
themselves so as to get better outcomes of the research.
Findings & discussions
The findings of this research provide that performance appraisal emphasizes the
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aspects of the individual such as involving accuracy and reliability of rating
formats, psychometric stability, utility perspective, etc. The results from the survey
help in finding out the effectiveness of the performance appraisal in the telecom
sector and how the performance appraisal can help in improving and increasing the
growth of the sector. It is essential to appraise the employees for their work in order
to retain the employees and motivate the other employees. The employees in the
organization contribute more to accomplishing the goals of the organization with
the aim to get the appraisal for their performances. It has been found that
performance appraisal helps in satisfying the employees and providing them job
security. The manager of the organization should focus on several components
before implementing the process of appraisal as it may motivate one employee but
results in de-motivating the other. The findings of the research include that
performance appraisal is an important function which is being performed by the
human resource management of the company.
Conclusion
The article concludes that performance appraisal is a method which helps in
improving the productivity and efficiency of the employees which results in the
growth and development of the organization and increased revenues and
profitability of the telecom sector as a whole. It has been concluded that with the
improved efficiency of the employees the organization’s goodwill increased and so
it earns a competitive advantage.
The contribution made by the article to Essay 3
The article provides an overview of the performance appraisal and how it can help
in increasing the employees’ morale. The performance appraisal is a technique used
to attract talent and retain them in the company. Performance appraisal is done for
the good performance made by the employees while performing their job or
conducting any activity assigned to them.
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Article 3 Customer churns prediction in the telecommunication sector using a rough set
approach.
Amin, A., Anwar, S., Adnan, A., Nawaz, M., Alawfi, K., Hussain, A., & Huang, K.
(2017). Customer churns prediction in the telecommunication sector using a rough
set approach. Neurocomputing, 237, 242-254.
Objective
The objective of the article is to build industrial relations with the customers in the
telecom industry to expand the business of the organizations. The companies in the
telecom sector aim to build their bond and connection with the customers so that
the customer base of the companies increases. This helps in increasing the growth
of the telecom industry. Customer relationship management is essential in the
telecom industry to build the development of the sector. The article was published
with the objective of motivating the organizations to increase their customer base
and improve the revenues of the telecom industry.
Method
The method used by the author to conduct the research is preparing the survey
questionnaire and gathering the data or information through a questionnaire. The
questionnaire helps in gathering the authentic information which is unbiased and
helps the organizations in collecting the results and taking better decisions. The
questionnaire method used by the companies helps in forming the questions which
provide relevant and necessary information about the survey topic.
Findings & discussions
The findings of the article reveal that the telecom industry is based on fulfilling the
needs of the customers and improving the customer base. Customers are considered
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to be the king of the market and it is essential to know their preferences. The
findings include that the telecom sector shall make excessive use of updated and
advanced technology so that they can provide high quality and latest products and
services to the customers that result in attracting more number of customers and
increasing loyalty towards the organization. The organizations in the telecom sector
drive the customers by providing them with hi-tech products. Telecom industry is
the fastest emerging sectors which create a focus on the high-quality networking
and communication services to the customers. By using the questionnaire survey,
the organizations in the telecom sector gain information and data about the
changing needs and preferences of the customers. The questionnaire helps in
getting reliable data and helps in meeting the needs of the customers by
understanding their thought processes towards the products and services of the
telecom sector.
Conclusion
The article helps in providing the conclusion that includes improving the industrial
relations to increase the growth of the telecom industry. Telecom sector is the
customer oriented sector which focuses on fulfilling the needs and demands of the
customers by conducting research and analysis method. It focuses on fulfilling the
unmet needs of the customers by taking advance utilization of the technology.
The contribution made by the article to Essay 3
The article focuses on increasing the customer base by determining the needs of the
customers. This helps in increasing the revenues and profits of the organization
which results in attracting more number of customers and retention of employees
because of the improved goodwill and customer service of the organizations. The
customer relationship management is the function to be managed and organized by
the human resource manager who shall appoint the executives to handle the
problems of the customers.
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Article 4 Impact of Motivation on Employee Turnover in Telecom Sector of Pakistan
Sajjad, A., Ghazanfar, H., & Ramzan, M. (2013). Impact of Motivation on
Employee Turnover in Telecom Sector of Pakistan. Journal of Business Studies
Quarterly, 5(1), 76-92.
Objective
The purpose of the article is to motivate the employees to retain in the telecom
sector. The human resource management is the department who is held responsible
for motivating the employees by providing the employees with benefits,
appraisals, etc. The objective served by the article in reducing the attrition rate and
increasing the rate of retention. It is essential for human resource management to
conduct planning for retaining the employees in the organizations in order to make
the telecom sector stronger and to develop the sector. This results in improving the
economy of the country and increased population rate in all the countries.
Method
The methodology used to conduct and complete the research successfully, a
questionnaire from the employees of all the organizations of the telecom industry
is filled to understand the impact of employee turnover on the companies of the
telecom industry. The research was conducted by the collection of the data from
the banks. The questionnaire comprises of 20 questions which are to be answered
by the respondents.
Findings & discussions
The article founds out that employee turnover affects the business of the telecom
sector in a negative manner. The findings help in providing ways to human
resource management to motivate the employees and inspire them to stay and
work with the organization by telling them the benefits of staying and working
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with them. There is a huge competition in the telecom industry and customers
switch from one company to another very easily. It is integral to provide them
advanced and high-quality products and services to the customers so that the
reputation of the company does not hampers and it earns a competitive advantage
in the marketplace. The human resource management should conduct the planning
and formulate the policies and procedures which are best suited for the overall
telecom sector and which includes the needs and desires of the employees as well.
Human resource management should consider finding the needs of the employees
and should motivate the employees to retain them by providing them with what
they need and require. The employees should be appraised and given rewards and
recognition for their efforts and contribution made towards the company.
Conclusion
The article concludes that the employee turnover ratio is increasing because of the
increased change in the telecom industry and employees are not ready to adopt the
change. They are scared of the changes. Human resource management plays a
huge role in motivating the employees and retaining them by inspiring them to
adopt the changes for the betterment of the organization.
The contribution made by the article to Essay 3
The article is about motivation to the employees to minimize the employee
turnover ratio. The employees are the essential element of the organization and it
is important to retain them for increasing the productivity and revenues of the
organizations. The article thus contributes to attracting and retaining the
employees by motivating them and appraising them. Human resource management
takes a major part in motivating the employees.
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Article 5 Mobile Phone Industry a Growth Model for the e-Business Firms in Pakistan
Shah, M., & Shaikh, F. (2010). Mobile Phone Industry a Growth Model for the e-
Business Firms in Pakistan. Journal of Business Strategies, 4(1), 57-72.
Objective
The objective of the article is to determine the challenges faced in the telecom
sector regarding the work design challenges. The human resource management is
responsible in the organizations to provide and conduct proper training and
development program for the employees so that they can understand the
organizational culture and their job roles. The objective behind this paper is to
expand the business of the telecom sector and increasing the revenues, growth, and
development of the industry as a whole. It aims to expand the sector by selling the
products and services through online portals and making it convenient for the
customers to buy it which results in increased profitability.
Method
The method used to determine the advantage of the expansion of the business by
initiating with e-business and resolving the challenges faced by the employees
relating to their job is through conducting the survey. The method used to collect
the data and information is questionnaire and interviews. The questionnaire and
interviews provide reliable data about the telecom industry.
Findings & discussions
The paper helps in finding out the challenges faced by the employees in their work
and the methods used by human resource management to inspire and boosting the
morale of the employees. This paper relates to the expansion of the telecom
business by offering products and services using technology such as the internet or
online websites. The e-business in the telecom sector is increasing at a rapid pace
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and results in increasing the sector as a whole. The telecom sector contributes a
major part in the economy of the nation of all the countries and has high revenues
and profits. The telecom sector with e-business can make the job of the employees
easy and helps in attracting the employees and increasing the retention rate of the
employees in the organizations. The human resource management plays an
important role in e-business as they form the policies and practices which benefits
all and focuses on the needs of the employees as well. The e-business results in
increasing the goodwill of the company and attracting more number of customers.
The article will reveal the challenges of the employees in the organizations and
through the survey and interview the organizations and the human resource
management of the telecom sector found ways to provide employees job
satisfaction.
Conclusion
The article helps in providing ways to prevent the job design challenges in the
organizations. The employees in the organizations face several challenges in the
work which the human resource management solves by providing them with
proper training and development program. The article concludes that the business
in telecom sector expands with the online business which provides the employees'
satisfaction of the job and job security which results in retention of employees.
The contribution made by the article to Essay 3
The article helps in retaining and attracting talented employees by improving the
work designs in the organizations. The human resource management helps in
providing high-quality training to the employees that helps the employees in
contributing to the organizational goals and results in higher retention ration.
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