This report provides a comprehensive overview of the telecommunication and network infrastructure of Cookie Co., an Australian business. It addresses issues such as slow data connections and distorted calls, which hinder both internal communication and customer satisfaction. The report explores network convergence, including the use of unified communications to enhance user experiences. It details the implementation of LANs in branch offices and WANs at the head office, along with the selection of appropriate connecting media and devices. The report examines networked services such as VoIP, extranet, intranet, and email, and discusses data processing facilities, including SAN, cloud storage, and peer-to-peer data processing. The report concludes with recommendations for improving the company's IT infrastructure to support business growth and enhance customer service. The report highlights the importance of consultation with technical experts and business partners to meet business needs. The report is contributed by a student to Desklib, a platform offering AI-powered study tools.