This report provides a comprehensive analysis of Digi Telecommunication's operations management, focusing on its mission and how it aligns with operational goals. The report explores the company's mission to provide mobile connectivity and become Malaysia's preferred digital partner, emphasizing its commitment to a connected Malaysia through efficient operations. It then delves into key operational functions like designing, planning, managing, and coordinating, with a focus on how these functions contribute to customer satisfaction and profit. The report also examines various operations areas within Digi, including quality management, supply chain management, inventory management, process and capacity design, and scheduling, offering specific recommendations for improvement such as implementing Six Sigma, RBV, and Just-in-time approaches to optimize these areas. By analyzing these aspects, the report aims to provide a strategic overview of Digi's operations and suggest actionable steps to enhance efficiency, quality, and overall business performance.