Telemarketing Experience: Problems, Effects on Consumers, and Analysis

This report investigates the problems associated with telemarketing practices and their impact on consumers. It explores the challenges in telemarketing, analyzing how these challenges affect customer experiences, product perceptions, and purchasing decisions. The research identifies the characteristics of products as expected through telemarketing, compares advertised products with delivered products, and examines consumer preferences in relation to their telemarketing experiences. Furthermore, it contrasts physical and online marketplaces to understand customer behavior. The report also covers the research methodology, including the selection of a positivism research philosophy and a deductive research approach, and explores the conceptual framework, including the social development cycle, drawbacks, and the justification for the chosen methodologies.

PROBLEMS IN TELEMARKETING EXPERIENCE AND ITS
EFFECT ON PATRONS
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Problem Statement
The leading purpose of this investigation drives to exhibit the problems in the understanding,
involvement and practice of the procedure of “telemarketing” of products and services and by
what method it has emotional impact upon the clienteles. Telemarketing stands as binary
superiority of the expressions representing decent or unscrupulous acts as it hinge on its
widespread solicitation in industrial fabrications (Thamizhchelvan, 2012).From end to end,
alongside the resources of the prompt development of “mobile connections”, telemarketing
indicates the commanding apparatuses. However user-friendliness of marketing is not
conceivable for all clients, such as, the societies of underdeveloped kingdom, elderly personnel,
and the individuals who may not possess an acceptable awareness of telesales. Matured
populaces believed that telephone selling transferred the societies through fake activities (Bola,
2014). As a result of this challenging situation, professional circumstances drive to be
exaggerated owing to the absence of confidence and belief by the regulars en route for this
corporate strategy.
Correspondingly, all kinds of supplies and publicity of creative elements laterally with the
convenient services of the enterprises can be perceived through accessible resources of online
interactions. As soon as the substances are requested through the featured apps of telephonic
maneuvers, the items are received at individual locations as revealed in the detailed address.
Nonetheless there may perhaps be risks for variation in the design, dimensions and components
of possessions which are ordered and whatsoever is acknowledged. This causes the feeling of
disappointment and dissatisfaction. Inappropriate patterns of telemarketing clue to the status of
mental displeasure and discontentment on the part of the clienteles (Berger, 2015). It denotes the
e commercial classification of dealings of business wherein marketing events abundantly hang
on the technological tools of software and hardware arrangement centered on the internet
architecture. People in modern society mostly busy in works. Consequently practicability of
internet tools aids for spending. Correspondingly, persons participating in higher versions of
technological skills and equipment engross in telemarketing on top of others who are affianced in
customary shopping. Direct approaches of spending benefits to acquire the anticipated
significance relatively than the objects delivered through the orders placed in the system of
telemarketing (Chan et al. 2011). Therefore genuine market determination remains reflected in
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the form of physical marketplace where the populaces visit and comprehend the merchandises.
However in telemarketing, persons get the chance to save their valuable time-period and
travelling expenses as they stay at their own place while opting to purchase.
Research Aim
The foremost aim of this exploration deals with the analysis of the complications in the
experience of telemarketing as well as its consequence on the consumers.
Research Objectives
 To identify the characteristics and nature of products as expected through operational
dealings of telemarketing
 To diagnose and compare the type of artifacts as upheld in publication and those
delivered in the process of telemarketing
 To understand the preference of consumers in terms of their experience of telemarketing
 To realize the potential difference of physical and online market places and relates the
customer behavior
Research Questions
 Is the distributed product identical as promoted through online media?
 To treasure the trustworthiness of the delivered artifact.
 Do the pattern of understanding and experience upset buyer’s choice?
 Is the functioning system of telemarketing well-organized and superior to the genuine
market place?
Justification and Potential Output of the Research Project
Telemarketing aids the association to formulate the steps of direct communication headed for
their target clienteles. Boulding et al. (2010) suggested that it benefits the clients to recognize the
features, superiority and the amounts of their chosen merchandises or services. This sort of
evidence helps the regulars in producing their purchasing resolution. Bian & Moutinho (2011)
indicated that the impression of customer socialization supports the establishment to forecast
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round the special effects of the announcement strategies amid the customers on their
heartrending social attitudes on the way to construct the buying assessment. The telephonic
networking proposes an effective platform to their operators to link with others and liberations to
escalate the status of purchaser socialization (Ignatob, 2011).
The leading consequence for this specific research reveals that the dimension of the efficiency of
the procedure of telemarketing paves the way to motivate the patrons in building their obtaining
selections of items. The marketing phenomenon will be operational in the viable circumstances
of the marketing locations. The customers become well experienced regarding the customs of
internet tools and techniques the special effects of the technological interface on their conduct
and communications among the regulars as well as the group. It supports to upsurge the loyalty
in the midst of the clients (Geetika, 2012). The establishment of eBay distillates purely on the
socialized tools of advertising over and done with the networking sites, however, the publicizing
propensity through the apps in mobile phones plus websites has augmented to a great extent.
Conceptual Framework
Overview of concepts
In this section, the researcher devises the confident goals to accomplish the learning procedure in
the appropriate method centered on the developed data besides evidence gathered from the
subsidiary foundations. The investigator at that moment investigates the data to obligate an all-
inclusive valuation of the investigative stuff. This chapter empowers to clutch the real knowledge
and prominence of Tele marketing and the experience of the form of the advertising to influence
the consumers. The control of the telemarketing on the consumer’s behavior remains the
motivation of the complete studies (Nezamabad, 2011).
The Telemarketing system is primarily founded on the submission of the Processor’s equipment
that enthuse the societies to fashion, share, or interchange the data as well as information
concerning diverse sorts of events, ideas, purposes and interpretations on convinced subjects that
simplify the development of communication. On the word of Healey (2011), there are depiction
of photographs, imageries, arguments and expressions convoyed by simulation of graphics etc.
on the way to broadcast the inspiration and approaches of the individuals of countless groups and
imaginations.
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Principles and characteristics of experience
Telemarketing is exclusively determined by the internet tools and submission of complex courses
of technical bases and philosophies that consumes a solid phase of media clearness. It has
different procedure of preparation also exhibition of message and opinions through central and
the real evidence. The process attaches the diverse classes of societies existing in several
portions of the domain to found constructive and actual procedures of relationship midst
dissimilar establishments, group of people and personalities. The patrons of a concern achieve
boundless assistance from the telemarketing as it emphasizes on the countless characteristics of
the consumers’ purchasing resolutions (Hayes & Dredge, 2010)
The patrons appreciate the design of the merchandises fashioned by the concerned group over
and done with the varied application of tools of telemarketing. It symbolizes the outcome of
persuasive forms of marketing to hold the budding regulars Berger (2012) succumbs that it
similarly proves to be an expedient system of producing new clients to increase the development
of true resolution of purposes founded on the bendable association.
The communal as well as the interacting devices are moderately substantial in launching the
understanding with illustrious categories of personnel and acclimatizing the mobile apps with
optimization as measures of their current marketing strategies and enactment. The experiments
and expeditions are encountered with positive setting of objectives and promotional messages
(Iqani, 2012). The development of the approval of the shared spaces and the augmented essence
of the apparatuses of marketing events and quantified stations comparable to the common
networks, bookmarking places of social determinations, personalized exploration and
triangulation through the locations, tagging, placement of videos, regular resources and works
published in the blogs and websites etc. As appraised by Rosengren et al. (2013) the posts are
cautiously supervised and sustained at unvarying intervals of time set as achieved by the
innovativeness to enlighten the apprises to the folks. It enables to first-rate their elections and
favoritisms of merchandise details. The solicitation programs, with the impression on patrons,
the discussions, distinguishing features of the objects and service area delivered are all
fundamental segment of the Common Cycle of Broadcasting.
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The experience plus overview of the merchandises serve the treatment of the possessions and the
idea of the clients who are generally fascinated to distinguish the appearance of the management
systems of promoting trends. The announcement of the products basically acts for the necessities
of the patrons who intend to amass evidence for resolving their determination of procuring the
merchandise. The communication approach falls underneath the actions of publication that
bounces a vivacious and dazzling manner of distributing the physical objectives of the structural
accomplishments and the setting of the compulsory disciplines of urgencies that increases the
swiftness of likeness of the advertising approaches (Szczepaniak, 2013).
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Organization,
Resources and people
Measuring
Success
Strategies and
Development
Readiness to
engage
Monitor and measure Media Landscape
Channels and depth
of Agreement
Implementation
Channel Action
plans

Figure: Social Development cycle
(Source: Helkkula & Kelleher, 2010, pp - 40).
Drawbacks
There are several drawbacks of the telemarketing sites to offer widening impression upon the
community and empower the business establishments to cope with unlike state of affairs of
public interactions as well as infrastructures. It has curtailed the likelihoods of devising
confrontational social contacts and interchange of concepts through unswerving encounters
(Hayes & Dredge, 2010).
The people can present false individualities of their descriptions and subjective facts as well as
hide their acknowledgment as the actual entities. This climaxes the backgrounds of the threats of
receiving the vital information from the individuals who have a tendency to interconnect with the
assembly of societies or the establishments. There remains a possibility of misapprehensions of
the unique types of communications (Humphreys, 2013). The social interaction can yield
provocation or embarrassment by delivering unsuitable acquaintances or associations to the
personnel while having experience of the particulars of merchandise and amenities (Downing,
2011). There might be imprecise information on the subject of the public relations for the
definite thoughts and communications to link to the individuals who ensure varying requirements
or perseverance
Methodology
Research practice refers to a scientific as well as specific technique to accomplish the
examination in a suitable mode. The investigator clarifies the, research attitude, project, research
approach, performances and integrities. These help the investigator to perform the study
effortlessly. The investigator chooses the most advanced and suitable form of scientific
preparation. The investigator contributed appropriate explanations for selecting those specific
developments for this examination.
Research Philosophy
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There exists 3 categories of research attitudes comprising- “Positivism, Realism in addition to
Phenomenolism”. Positivism aids the investigator to examine the composed data centered on the
relation among two distinct set of elements. Realism type of investigation aids the researcher by
deliberating real-world intellect of feeling to the awareness levels of the investigator.
Conversely, Dul & Hak (2012) identified that phenomenolism comforts the examiner to
investigate the variance amongst the diverse characteristics of the personal behaviors.
Justification for selecting Positivism Philosophy:
The investigator here selected Positivism research values to accomplish this precise study. It
facilitated the examiner to communicate with the theoretical logic. The Researcher can
accumulate the understanding that benefits to designate the marvels of the involvement in the
study of the investigator. By means of these research beliefs, the investigator can perceive the
data methodically and measure effortlessly. It supports the investigator with the attitudes of
exploration that aid with the experiential devices. Harrison & Reilly (2011) witnessed that this
process helps in executing the quantitative investigation.
Research Approach
The researcher commonly practices two forms of research attitude: Deductive as well as
Inductive. .Deductive approach supports the examiner to effort from overall to the definite
manner of judgment. Truscott et al. (2010) acknowledged that this method functions in the
course from topmost level to down. In contrast, Bernard (2011) quantified that Inductive
research tactic benefits the examiner to achieve the outcomes from a precise set of variables
towards simplification of the philosophies. This methodology transfers the sequence of facts in
from downward trend to higher platforms
Justification for choosing Deductive Research Approach:
The researcher selected deductive research to review the appropriate and surviving concepts so
as not to assess novel principles for the contemporary research position. The present and relevant
works are studied by the investigator to brand the comparison of the rationality of the viewpoints
employed in amassing the primary facts.
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Deductive Phases
(Source: Toloie-Eshlaghy et al. 2011, pp. 379)
Research Design
There are 3 types of investigative design to accomplish the research. It embraces Descriptive,
Exploratory, besides Explanatory patterns. Descriptive research assists the investigator to deal
with the study through specific ideas and aims of the examination. It benefits the examiner to get
suitable responses for ‘wh’ queries containing ‘who’ or ‘how’ and ‘when’, or ‘what’.
Nevertheless, Bernard. (2011) perceived that the Exploratory plus Explanatory projects are
engaged in the case of informal tradition of interrogations for the study, to gather the relevant
knowledge in the field of specific subject.
Reason of selecting Descriptive Design:
Descriptive form is preferred by the examiner to acquire precise research aims as well as
objectives for this exploration. It helps to evaluate the reliable data assembled for the
investigation. Time stands by means of imperative issue to accomplish the cross-sectional
review. The investigator can acquire a wider variety of sample to amass the compulsory primary
records.
Data Collection Procedure:
There are 2 natures of data mostly employed to undertake the investigation. It comprises the
Primary plus Secondary facts. Primary data characterize the fresh as well as raw facts not “issued
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Confirmation
Observation
Hypothesis
Theory

anywhere yet”. These statistics are composed from the respondents. However, Dul & Hak (2012)
discoursed that secondary evidence signifies the facts already distributed in the journals and
books, websites as well as newspapers articles and so on.
Data Sources:
The foundation which helps the investigator to readily examine the aim plus purposes of the
investigation refers to individually the primary as well as secondary evidence.
Primary:
The researcher brings together the primary records from the “marketing supervisors” and the
consumers of eBay, Australia. Originally, the examiner collected the survey forms for the
marketing supervisors besides the regulars of eBay, which assisted to pull together the required
primary facts.
Secondary:
The researcher assembles the secondary records from related books, periodicals besides
websites.
Sample and Sampling Procedures:
There is Probability sampling technique as well as the Non-probability sampling process selected
by the researcher for analyzing the information from the members for the study The respondents
fit to the overall sample size. The examiner will involve probability sampling by means of
simple random system to pick 55 consumers of eBay.
For this enquiry, the examiner employed the “cluster probability selection method over and done
with amassing the relevant primary records from the preferred set of respondents. Primary data
specifies the facts those are composed from the queries of clienteles, workforces and executives
of the group. The researcher has planned to select 3 marketing supervisors plus 50 patrons of
eBay to accumulate the required information for this examination.
Organization of the Study
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Chapter 1: Outline: This represents the first section of the investigation that delivers the short
introduction of the preferred topic. There are explanations of Research aims and objectives,
background of the study followed by research problems and questions
Chapter 2: Literature Review: The researcher defines vital theories, perceptions and models for
the selected research subject.
Chapter 3: Research Methodology: In this subdivision, the investigator designates the research
viewpoint, approach, and data assortment procedure as well as sample size with relevant
validations.
Chapter 4: Assessment of Data and Outcomes: In this episode, the examiner collects the
mandatory data from the preferred sample size over and done with the arrangements of survey.
Then, the investigator scrutinizes those composed data in addition to the findings.
Chapter 5: Conclusion and Recommendation: This remains the last as well as concluding
section of the study. The investigator in this stage matures an affiliation between the objectives
with the queries for the investigation Later, the researcher pulls the appropriate recommendations
over and done with the association to enhance their telemarketing method to fascinate more
patrons towards accepting the merchandises or facilities from their institute.
Research Ethics
The researcher guaranteed that the composed facts will be employed merely for the investigation
and it would not be dispersed anywhere. The researcher organized the measureable and
questionnaire for qualitative examination to retain the demonstrative approaches of the
respondents within the thoughts.
Project Budget and Schedule
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Gantt representation in table format
(Source: prepared by author)
Budget
Activities Budget ($)
Internet concerns 60
Library contributions 55
Laptop 755
Printing charge 45
Stationary plus accessories 40
Total costs 955
(Source: created by author)
References
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Key Ideas 1st week 2nd
week
3rd - 4th
week
5th week 6th= 7th
week
8th week
Topic
Assortment

Literature
Evaluation

Research
Methodology

Assortment of
Secondary
records

Accumulation
of Primary data

Data
examination &
assumptions

Inference 
Approval 
Final
proposal
