Evaluating Community Health Service Utilization via Telephonic Survey

This assignment presents a draft of a telephonic survey designed to assess the utilization of local Community Health Services. The survey employs a probable random sampling method, utilizing random digit dialing to ensure a representative sample from the catchment area. The survey includes questions about demographics (gender, age, education, marital status, income, cultural background), healthcare-seeking behavior, awareness and usage of the Community Health Service, and likelihood of future use. The introduction outlines the sampling strategy, emphasizing the importance of random selection to avoid bias. The survey questions cover various aspects of healthcare access and preferences, aiming to provide insights into community health needs and service utilization patterns. The document concludes with a list of references supporting the survey methodology.

Running head: DRAFT OF A SHORT TELEPHONIC SURVEY
DRAFT OF A SHORT TELEPHONIC SURVEY
Name of the Student
Name of the University
Author’s Note:

1DRAFT OF A SHORT TELEPHONIC SURVEY
Part 1
Development of sampling strategy is the first step in conducting telephone surveys:
Pinpointing who should be interviewed, how to collect contact information for these individuals
and how to organise the sample population (Sinclair et al., 2012). In this telephonic survey
method ‘Probable Random Sampling’ method will be utilised to collect the data. Therefore,
every individual in that catchment area have a similar chance to be selected in the survey, so that
the actual representation of the community characteristics can be obtained from the survey
(Brugha et al., 2012). Simple Random Sampling method will be employed to avoid bias while
conducting the survey. However, one of the major limitations of this method is that this method
is not very efficient (Suresh & Chandrashekara, 2012).
A random digit dialling method will be employed to guarantee that households in the
local Community Health Services catchment area have equal opportunities to be contacted
whether their family is or not on a telephone directory. The telephonic sampling framework will
be updated to 2019 and will base on landline numbers excluding business numbers, unlisted
cellular and public exchanges (Vallance et al., 2014). Randomly generated number will be sent
to a pre -dialling (for screening purpose) firm to filter out those numbers before interviewer start
dialling the numbers for information collection activities. The primary advantages of Random
digit dialling is that, it has the capacity to select every household in the catchment area rather
than just households in a given list or directory (Vallance et al., 2014).

2DRAFT OF A SHORT TELEPHONIC SURVEY
Part 2
Hello, my name is …………………………….. I am with ……………………………….
I am not trying to sell anything at all to you. We are carrying out a short study to assist us in
defining who actually uses the local Community health service. It should take approximately 15
minutes to conduct the study. Is this a good time or should I call you later again? (If later,
schedule a time to call)
As honestly as possible, please answer these questions. Do not consume a lot of time considering
your replies. Please state the first reply that comes into your head.
Let’s start the survey.
1. Please state your gender
 Male
 Female
 Other (Please specify)
2. Please state your age
____________ (in years)
3. Please state what is the highest level of education that you have attained
 Postgraduate University
 Undergraduate University
 High school
 Secondary school
 Primary school
 Some additional training
4. Please state your marital status
 Single
 Married (1st time)
 Living with partner
 In a steady relationship

3DRAFT OF A SHORT TELEPHONIC SURVEY
 Remarried
 Widowed
 Divorced
 Separated
5. Please mention what is the main source of income in your household?
________________________________________________________
6. Which cultural background you belong to?
_____________________________________________________
7. What do you do or which service do you avail when there is medical condition or emergency
in your household?
_________________________________________________________________________
8. When is the last time you faced with a medical condition or emergency in your household?
 Within last 3 months
 Last 3 to 6 months
 Last 6 months to 1 year
 Last 1 to 3 year
 More than 3 year
9. Are you aware that there is government sponsored ‘Community Health Service’ in your local
catchment area?
 Yes
 No
If the question number 8 is yes, then
10. When is the last time you used the ‘Community Health Service’?
 Within last 3 months
 Last 3 to 6 months
 Last 6 months to 1 year
 Last 1 to 3 year
 More than 3 year
11. How likely are you to use the ‘Community Health Service’ again?
 Extremely Likely
 Very Likely

4DRAFT OF A SHORT TELEPHONIC SURVEY
 Moderately Likely
 Slightly Likely
 Will not use the service again
Thank you for your time and your participation in the survey. Have a nice day!!

5DRAFT OF A SHORT TELEPHONIC SURVEY
References:
Brugha, T. S., McManus, S., Smith, J., Scott, F. J., Meltzer, H., Purdon, S., ... & Bankart, J.
(2012). Validating two survey methods for identifying cases of autism spectrum disorder
among adults in the community. Psychological medicine, 42(3), 647-656.
Sinclair, M., O’Toole, J., Malawaraarachchi, M., & Leder, K. (2012). Comparison of response
rates and cost-effectiveness for a community-based survey: postal, internet and telephone
modes with generic or personalised recruitment approaches. BMC medical research
methodology, 12(1), 132.
Suresh, K. P., & Chandrashekara, S. (2012). Sample size estimation and power analysis for
clinical research studies. Journal of human reproductive sciences, 5(1), 7.
Vallance, J. K., Eurich, D. T., Gardiner, P. A., Taylor, L. M., Stevens, G., & Johnson, S. T.
(2014). Utility of telephone survey methods in population-based health studies of older
adults: an example from the Alberta Older Adult Health Behavior (ALERT) study. BMC
public health, 14(1), 486.