Strategic Planning and Performance: Telstra Case Study Report

This report provides an analysis of Telstra's strategic planning initiatives. It begins with an introduction to Telstra, highlighting its position as a leading telecommunications company in Australia. The report explores Telstra's business strategies, mission, and vision, emphasizing its customer-centric approach and commitment to technological advancements. It examines the impact of strategic planning on Telstra's market position and competitive advantage, supported by an industry analysis and competitor analysis, particularly focusing on Optus. The report includes a SWOT analysis, identifying Telstra's strengths, weaknesses, opportunities, and threats. It then discusses strategic changes needed to address weaknesses and capitalize on opportunities, offering recommendations for financial management, reporting, and customer relations. The conclusion underscores the importance of strategic planning for sustaining Telstra's leading position and achieving competitive success, referencing relevant academic sources.