Coaching Program Strategies and Implementation at TELSTRA

This report provides an analysis of coaching programs within the organization TELSTRA. It begins by identifying the data sources used to determine the need for the coaching program, including direct observation, focus groups, assessments, surveys, records, and reports. The report then details the components of the coaching strategy, such as good observation and communication skills. It identifies key stakeholders, including employees and investors, and discusses monitoring techniques, like feedback recording and performance tracking. The report also examines stakeholder collaboration, organizational support, and the coaching models (GROW and FUEL) employed. It covers resource inclusion, coaching agreement excerpts, and compliance requirements. The coach selection and recruitment process, promotion methods, and concerns during the training program are also discussed. The report outlines professional development activities, monitoring of coaching relationships, and reasons for continuing the program. The TELSTRA case study focuses on the development of new coaching techniques to develop the network for disabled persons. The report concludes by providing a list of relevant references.

COACHING PROGRAMS IN AN
ORGANIZATION
NAME OF THE STUDENT:
NAME OF THE UNIVERSITY:

Sources of Data that identified
The different sources of data that were identified for the
particular need of the coaching program are as
follows;
Direct Observation- Direct observation by the upper
level management of TELSTRA
Focus Groups- The identification of the focus groups
or the disabled people who are totally deviated from
the modern means of telecommunication.

Sources of Data that identified
Assessment and Surveys- The assessment and surveys of
the target groups also revealed the need for the creation of
the action plan which in turn created the need to start a
coaching plan for the employees of the business enterprise
Records and Reports- The records and reports of the
surveys were also taken as the source of the coaching
program by the TELSTRA management

Components of coaching strategy
The best components of the coaching strategy
include the likes of;
Good Observation Skill
Good Communication Skills
The components of the coaching strategy in the
case of TELSTRA are thus based on
information from the different business
sources.

Identification of two stakeholders in the coaching strategy
Two different stakeholders in the coaching strategy of TELSTRA
are namely;
The employees involved in the coaching program are involved
in the total program and are responsible for the successful
implementation of the program.
The stakeholders of TELSTRA will have to invest in the
coaching program and will have to appoint the coaching staff
and also choose the employees who will be undertaken the
program
The monitoring techniques used by TELSTRA in the following
case has been the proper recording of the feedback process
and also the proper monitoring of the employee performances
after the implementation of the coaching program.

Collaboration of the Stakeholders
The stakeholders of the organization
collaborate together and manage the
coaching program according to the needs.
The mix up of effective expertise of the
coaching staffs and the proper financing and
monitoring of the program by the
stakeholders helped to make the coaching
program a great success.

Organizational Support
and Coaching Models
Full scale support with both technical and
financial support
The GROW Model and the FUEL Model
were used to provide coaching to the trainees

Inclusion of the Inducted Resources
The inclusion of inducted resources like
proper technologies, machineries and other
items were all provided according to the time
schedule.
The use of the models were seen to achieve
the goals and solving different kind of
problems within the organization.

Coaching Agreement excerpt
The TELSTRA coaching agreement excerpt is
as follows;
The coaching agreement can be terminated
at any given point of time however, a prior
notice of at least 5 days in advance must be
given to the company or the coach in similar
cases
Coach agrees to maintain the ethics and
standards of behavior established by the
International Coach Federation

Identification of legislation,
regulations or other compliance
requirements
The requirements include different process
like;
Avoidance of plagiarism
Security of the information
Requirements of Licensing
Ensuring the competency standards

Description of Coach Selection and
Recruitment process
The coach selection process will be done by
means of five different steps;
Step 1- Advertisement of the position
with the criterion
Step 2- Resume the screening process
Step 3- Interview face to face
Step 4- Assessment and job shadow
Step 5- Reference checking and offering
the job

Methods of Promotion
The main method followed by the
management of TELSTRA to promote
coaching techniques are differentiating the
coaching program from the other programs
existing in the market
The other method is by asking for expertise
referrals from different sources.