Telstra Management Systems: Evaluating the Impact of IT Solutions

This report examines the impact of Information Technology (IT) on Telstra's management systems, highlighting how IT solutions enhance efficiency and streamline business operations within the telecommunications industry. It discusses the shift from traditional communication systems to modern IT infrastructure, emphasizing the role of cloud-based applications in automating decision-making processes, managing devices, and improving connectivity. The analysis covers various managerial functions such as human resources, customer relations, and accounting, noting the benefits of specialized software for these areas. Furthermore, the report concludes that IT implementation enables better service quality, simplifies work structures, and supports new operational models, ultimately leading to improved customer service and optimized ICT architecture. The recommendation emphasizes leveraging IT systems for network enhancement, 24/7 customer service, and robust data security.

Running head: IMPACT OF IT WITHIN MANAGEMENT SYSTEMS OF TELSTRA
Impact of IT within Management Systems of Telstra
Name of the Student
Name of the University
Author’s note

1IMPACT OF IT WITHIN MANAGEMENT SYSTEMS OF TELSTRA
Table of Contents
1. Introduction..................................................................................................................................2
2. Discussion....................................................................................................................................2
3. Conclusion...................................................................................................................................4
4. Recommendation.........................................................................................................................5
5. References....................................................................................................................................6

2IMPACT OF IT WITHIN MANAGEMENT SYSTEMS OF TELSTRA
1. Introduction
Information Technology (IT) could be defined as the use of computer resources for
performing several kinds of tasks within the context of business or any other enterprise. IT forms
the base within the telecommunication industry, such as Telstra. The organization requires a high
support of IT based solutions for their basic operations. The management systems of Telstra also
requires high form of usage of IT systems in order to bring in efficiency within the processes of
work and ease the business operations of the organizations. Careful considerations of several
factors based on IT systems would help in reducing the excessive costs that would be incurred by
the business processes (Hudson, 2013). With the introduction of IT within the business
processes, it would be extremely easy for maximising the value for the business and earn higher
amount of profits for the organization.
2. Discussion
In the highly digitized world, there has been a major shift of the traditional systems of
communication to the modern form of IT systems. This high form of IT systems are changing the
way of working and driving newer kinds of devices and improvising the way of collaboration,
communication and transaction procedures. The use of IT systems within Telstra have shown a
major impact on the growth of the sector of telecommunication and have also shown that this
organization has a high level of managerial strategies (Laudon & Laudon, 2016).
The management systems within any organization plays as major role within any
organization. With the impact of IT systems within the managerial functions of Telstra, it has
been extremely useful for automating the various processes of decision making, manage various
devices from the back office, connect with the corporate systems and thus ease the performing of

3IMPACT OF IT WITHIN MANAGEMENT SYSTEMS OF TELSTRA
various operations. The high form of increase of mobile and cloud based IT solutions are able to
dedicate better form of functionalities within the sector. The use of cloud based applications
within the management systems of Telstra are extremely useful for performing the daily routine
of tasks, which includes authoring, email contents, sharing of documents, and security of the
information within the software and hardware systems. Other forms of managerial functions
within Telstra would also be benefited from the impact of IT systems such as human resources
management, customer relations and accounting information (Marchewka, 2014). The
applications of IT systems are provided in the form of specialized softwares, which could be
easily installed on a server or a remote PC. This would incur the requirement of renewal fees,
implementation costs and expertise within IT for the major purpose of deploying and managing
the cloud based applications. These applications are also provided in the form of an online
service that could be easily purchased by the management of the organization and could be
scaled as per the needs of the organization.
The management within Telstra focuses on several aspects such as looking after the
benefits of the organization, enable the alignment between modern IT systems and the business
environment. They are also responsible for taking hold of minimizing the several kinds of risks
that could overcome the procedures of the organization. Management systems of Telstra are also
responsible for improving the quality of provided services and hence improvise continuous
improvement within the processing of several functions (Galliers & Leidner, 2014).
With the implementation of IT within the sector, it would also be useful for the
management for simplifying the structure of work and improve the ways of working of the
people. They would hence be able to serve their customers in a better manner. The impact of IT
systems would be helpful for the implementation of new form of streamlined model of

4IMPACT OF IT WITHIN MANAGEMENT SYSTEMS OF TELSTRA
operations. The ways of working within the organization would be improvised and simplified.
The management teams would also be able to re-align the processes of work, which would be
helpful for increasing the focus on serving of customers in a better manner (Drnevich & Croson,
2013). IT systems would also help the management for increasing the focus on leadership of
products and also enable sizeable form of transformation within the business sector. The
organization is also able to shift their focus on elevating the capabilities of the development of
newer products and management. This would help in leveraging and the sharing of various kinds
of technical efforts across each of the customer segments (Bharadwaj et al., 2013).
With the shift of IT implementation within the sector, the management of Telstra would
be able to optimize the existing of ICT architecture in order to provide secure and an efficient
access for the customers. This would be helpful for designing cost saving technologies and new
forms of business softwares. They would be able to implement integration consulting, which
would help in prioritizing of key components and highlight several issues. Hence, the
implementation of high form of IT systems would eventually be helpful for gaining the
maximum performance of flexibility within the work systems and gain higher returns based on
the initial investment (Schwalbe, 2015).
3. Conclusion
Based on the discussion from the above report, it could be concluded that the impact of
IT within the management systems of Telstra would be extremely useful for the organization.
The rich form of IT based solutions would be able to provide better form of inputs to the
organization. The management team would also get highly benefited as they would be able to
streamline the various operation processes and thus bring in efficiency based on the
functionalities of the organization. With the implementation of the IT systems, the management

5IMPACT OF IT WITHIN MANAGEMENT SYSTEMS OF TELSTRA
team would also be able to detect any form of emerging threats and be able to become proactive
in dealing with the issues.
4. Recommendation
Based on the conclusions drawn from the report, it could be concluded that the
management systems should make the proper usage of the IT systems, which would prove to be
beneficial for the organization. They should be focused on increasing the strengths within the
existing network. They should provide 24/7 services to their customers and also ensure that their
customers would get highly benefited with the impact of the IT systems (Wu, Straub & Liang,
2015). They should also ensure the security within the networks and hence protect the
confidentiality of the information of the customers.

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5. References
Bharadwaj, A., El Sawy, O., Pavlou, P., & Venkatraman, N. (2013). Digital business strategy:
toward a next generation of insights.
Drnevich, P. L., & Croson, D. C. (2013). Information technology and business-level strategy:
Toward an integrated theoretical perspective. Mis Quarterly, 37(2).
Galliers, R. D., & Leidner, D. E. (2014). Strategic information management: challenges and
strategies in managing information systems. Routledge.
Hudson, H. E. (2013). From rural village to global village: Telecommunications for
development in the information age. Routledge.
Laudon, K. C., & Laudon, J. P. (2016). Management information system. Pearson Education
India.
Marchewka, J. T. (2014). Information technology project management. John Wiley & Sons.
Schwalbe, K. (2015). Information technology project management. Cengage Learning.
Wu, S. P. J., Straub, D. W., & Liang, T. P. (2015). How information technology governance
mechanisms and strategic alignment influence organizational performance: Insights from
a matched survey of business and IT managers. Mis Quarterly, 39(2), 497-518.