Telstra Communication: Strategic Project Management Report

This report presents a strategic project management analysis for Telstra Communication, focusing on the implementation of SAP and SaaS solutions. It begins with an initial investigation, including background information, an organizational chart, problem areas, and a system vision document outlining the benefits of the proposed systems. A work breakdown structure, estimated time and cost analysis, and a risk analysis chart are also included. The detailed analysis section provides a project proposal, assumptions, project scope, a project plan with a detailed schedule and budget, and a variance request process. The report also contains an issues and risk log, and a Gantt chart for project visualization. The report concludes with recommendations for the successful implementation of the proposed projects. The project aims to improve customer satisfaction and secure data storage by implementing SAP and SaaS solutions within Telstra.

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Strategic Project Management
Name of Student-
Name of University-
Author’s Note-

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Table of Contents
Section 1: Initial Investigation.........................................................................................................1
1.1 Background Information........................................................................................................1
1.2 Organizational Chart..............................................................................................................2
1.3 Problem Area.........................................................................................................................3
1.4 System Vision Document......................................................................................................3
1.5 Work Breakdown Structure...................................................................................................4
1.6 Estimated Time and Cost.......................................................................................................4
1.7 Project undertaken by Telstra................................................................................................5
1.8 Risk Analysis Chart...............................................................................................................6
Section 2: Detailed Analysis............................................................................................................6
2.1 Project Proposal.....................................................................................................................6
2.2 Assumptions..........................................................................................................................7
2.3 Projects being considered......................................................................................................7
2.4 Project Plan............................................................................................................................8
2.5 Variance Request...................................................................................................................8
2.6 Schedule.................................................................................................................................8
2.7 Budget..................................................................................................................................11
2.8 Issues....................................................................................................................................13
2.9 Issues and Risk Log.............................................................................................................13

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3.0 Gantt chart...........................................................................................................................14
Section 3: Conclusion and Recommendations..............................................................................14
References......................................................................................................................................16
Appendix........................................................................................................................................16

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Section 1: Initial Investigation
1.1 Background Information
Telstra Communication is the leading telecommunication company in Australia and
offers the people of Australia a good range of services in communication sector. The Telstra
Communication gives a tough competition to other telecommunication companies in Australia.
In Australia, the organisation provides more than 17.7 million of mobile services, 4.9 million
voice services along with 3.6 million services of fixed broadband. Telstra in Australia is recently
undergoing a change program that will help to have a more focused customer service. Telstra is
also implementing some technology as well as content solution that helps the company to have
simple as well as easy using of their network.
Telstra also operates on some retail stores which are commonly known as Telstra Stores
in Australia. Some of the stores are directly run by the company and some of the organization are
run under licensees. There are total of 360 Telstra stores in Australia and has announced to build
100 more retail stores in next three years. A new brand was launched be Telstra in the year 2011
with a new identity colour as well as new scheme (Gad, Adamtey and Gransberg 2017). As
Telstra is a telecommunication industry, it needs to handle large amount of data for which the
organization needs to implement cloud computing the company and as the company is working
on the customer relationship management, new CRM model is also to be implemented in the
organization.

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1.2 Organizational Chart
Figure 1: Organizational Chart of Telstra Communication
(Source: Created by Author)

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The organizational chart shown above is the position of directors, management and
employees involved in the organization. The organization has a CEO and others works under the
team lead of CEO.
1.3 Problem Area
The problem that the organization face is handling the data that are involved in the
organization. As Telstra Communication is network handling company, the organization deals
with large amount of data that contains the details of the customers and the details of connection
they have. The organization needs to secure all the data in the organization for safely for which
the organization needs a system solution.
Another problem that Telstra Communication deals with is handling the customer
relationship within the organization. For having a better relationship with the customer and to
maintain them, the organization needs to implement CRM within the organization. With the
implementation of CRM, the customer handling will be made better and increase the profit in the
organization.
1.4 System Vision Document
The systems that are to be implemented in the business process of Telstra will mainly
include the following:
 PoS system (Point of sale)
 Management of customer relationship
 Implement the Enterprise Resource Planning
 Cloud setup by implementing Hadoop framework within the organization

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The benefits that these system will provide Telstra Communication is reducing the cost of
the business, improving the system for the users, provides high flexibility for the system that
allows the business to expand (Howarth and Greenwood 2015). The system that is to be
implemented in Telstra for increasing the customer satisfaction will provide high quality of data
environment, reduces the complexity of the processes of business and also provides Telstra to
have a high competitive advantage (Ling and Li 2019). The system that is to be implemented in
Telstra for managing its data will increasing the agility of the company, reduce the provision
time, reduce the hardware inventory, increase the productivity of the company, helps to make the
secure connection and saves cost for the IT infrastructure.
1.5 Work Breakdown Structure
Figure 2: Work Breakdown Structure for SAP and SAAS Implementation in Telstra
(Source: Created by Author)
1.6 Estimated Time and Cost
The time and schedule for completing the scope of the project is listed below:

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 The time that is taken for completing the SAP implementation and SaaS implementation
in Telstra is almost 10 months that is 221 days according to the project schedule.
 The total cost of the project that will be needed to complete the implementation
$870,600.00
1.7 Project undertaken by Telstra
The projects that are not taken in to account for this project are listed below:
 Cyber Security
 Data Analytics
 Design Thinking
 Health Technology

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1.8 Risk Analysis Chart
Figure 3: Risk Analysis Chart for SAP and SAAS Implementation in Telstra
(Source: Created by Author)
Section 2: Detailed Analysis
2.1 Project Proposal
The project in this report states the project that Telstra wants to under taken in its recent
business process. The project deals with establishing a good customer satisfaction within the
company (Rumane 2016). The company also wants to have a secure data storing system as it
deals with large amount of data. The new system that is proposed in this project will contain the
SAP implementation along with the SaaS implementation in the company. The proposed new
system will improve all the issues that the old system was not able to serve. Implementation of

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SAP will help the organization improve their business processes and increase their productivity
of Telstra. The flexibility of the company will also increase because of the SAP implementation
in the organization. With the SaaS implementation, the company will be able to increase the
security of data storage for the company. With SaaS implementation, the access of data is made
easier and is securely send from a particular location to some other location.
2.2 Assumptions
For conducting the SAP implementation in Telstra, the assumptions that are to be made
are
 Scheduling: The project scheduling of the project was to be altered where the public
holidays were not taken in to considerations (Gad, Adamtey and Gransberg 2015).
 The budget of the project is to be modified according to the project specification that are
needed in the assignment.
 For conducting this Sap implementation, there is also a risk schedule, the communication
strategy, the process of change management, the quality system, and the issues as well as
the risks log needed for conducting the assignment.
For conducting the SaaS implementation, the assumptions that are to be are:
 The budget and the schedule are to be done according to the requirement of SaaS
implementation (Rumane 2017). The structure of the organization is also assumed for
conducting this project.
2.3 Projects being considered

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The projects that are to be considered in this particular project are implementing SAP for
data security as well as implementing SaaS for enhancing the customer satisfaction and
implementing SAP solution that will help to store the data securely in the cloud of the system.
The scope of the project are stated below:
 The project is able to analyse the requirements of the project that are needed to
implement SaaS and SAP in Telstra (Senaratne and Ruwanpura 2016).
 This proposed system also designs the aspects of the new system.
 This project also plans about how system is to be developed as well as managed.
 Implementation of developing the new project in the system is also a scope of the project.
 This project also ensures the function of new system that has no errors.
 Deployment as well as maintenance is another part of the project that states training the
users and maintaining it.
2.4 Project Plan
The project is planned to be completed within 221 days from the starting of the project.
2.5 Variance Request
In the project, there can be variance request for completing the project. Variance request
might change the scope of the project (Rumane 2016). The changing in scope of the project
might result in changing the budget of the project, the time of the project, the objectives of the
project as well as the quality of the project.
To handle the project scope and the objective of the project, the cost of the project and
the quality of the project, project variance form is used in the company. The project variance
form helps in determining any change in the system.

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2.6 Schedule
Task Name Duration Start Finish
SAP and SAAS Implementation in Telstra 221 days Tue 12/03/19 Tue 14/01/20
Project Initiation 14 days Tue 12/03/19 Fri 29/03/19
Meeting with stakeholders of Telstra 2 days Tue 12/03/19 Wed 13/03/19
Gathering Requirements 5 days Thu 14/03/19 Wed 20/03/19
Analyzing the requirements 5 days Thu 21/03/19 Wed 27/03/19
Finalizing the Requirements 2 days Thu 28/03/19 Fri 29/03/19
Sign in with Telstra 0 days Fri 29/03/19 Fri 29/03/19
Designing Phase 33 days Mon 1/04/19 Wed 15/05/19
Evaluating the requirements 3 days Mon 1/04/19 Wed 3/04/19
Designing the software 15 days Thu 4/04/19 Wed 24/04/19
Designing the Architecture 15 days Thu 25/04/19 Wed 15/05/19
Finalizing the Architecture 0 days Wed 15/05/19 Wed 15/05/19
Planning Phase 29 days Thu 16/05/19 Tue 25/06/19
Planning the scope 10 days Thu 16/05/19 Wed 29/05/19
Planning the resource 5 days Thu 30/05/19 Wed 5/06/19
Estimating the Budget 5 days Thu 6/06/19 Wed 12/06/19
Assuring the Quality 5 days Thu 13/06/19 Wed 19/06/19
Develop a project Team 2 days Thu 20/06/19 Fri 21/06/19
Planning the Testing strategy 2 days Mon 24/06/19 Tue 25/06/19
Implementation phase 116 days Wed 26/06/19 Wed 4/12/19