Telstra SAED Project: Risk Management Plan and Analysis Report

This report presents a comprehensive Risk Management Plan (RMP) for Telstra's Site Acquisition, Environment, and Design (SAED) project, focusing on the expansion of wireless network infrastructure in Australia. The RMP outlines project information, scope, and objectives, emphasizing the risk management process, communication and consultation strategies, and stakeholder analysis using a Power-Interest Grid. The report establishes context by examining internal and external factors, risk management criteria, and stakeholder roles and responsibilities. It details the risk assessment process, including identification, analysis, and evaluation, followed by risk treatment options. Furthermore, it covers risk monitoring, review processes, and closure procedures. The report highlights the importance of communication plans to ensure timely information dissemination and stakeholder engagement. FMEA analysis is included to provide a detailed examination of potential failures and their effects. The project aims to overcome existing telecommunication network hurdles, providing cost-effective, high-speed internet services, especially in areas with limited network access.

RISK MANAGEMENT PLAN

EXECUTIVE SUMMARY
Study concise the concept of Risk Management Plan for Telstra Site Acquisition,
Environment and Design (SAED). Wireless communication channel build up plan in rural and
sub urban areas formed in overall RMP process. Project is completed form initial stage as
Project information, project scope, project objectives and risk management process. A
communication plan and procedure also analysed with critical aspects.

Table of Contents
EXECUTIVE SUMMARY.............................................................................................................2
INTRODUCTION...........................................................................................................................1
1.1. Project Information..............................................................................................................1
1.2 Project Scope.........................................................................................................................2
1.3 Project Objectives ................................................................................................................2
1.4 Risk Management Process....................................................................................................2
2. COMMUNICATION AND CONSULTATION PLAN..............................................................3
2.1 Main Objectives....................................................................................................................4
2.3 Stakeholders Analysis...........................................................................................................4
3. ESTABLISHING CONTEXT.....................................................................................................6
3.1 Internal context......................................................................................................................6
3.2 External context....................................................................................................................6
3.3 Risk management context.....................................................................................................7
3.4 Risk Criteria..........................................................................................................................7
3.5 Stakeholders..........................................................................................................................7
3.6 Roles and responsibilities......................................................................................................8
3.7 Risk management policy.......................................................................................................8
4. RISK ASSESSMENT PROCESS...............................................................................................8
4.1 Risk identification.................................................................................................................9
4.2 Risk Analysis........................................................................................................................9
4.3 Risk evaluation....................................................................................................................11
5. RISK TREATMENT.................................................................................................................12
5.1 Probable treatment option...................................................................................................12
5.2 Effective treatment option...................................................................................................13
6. RISK MONITORING AND REVIEW.....................................................................................13
6.1 Process.................................................................................................................................13
6.2 Risk Closure........................................................................................................................14
CONCLUSION..............................................................................................................................14
REFERENCES................................................................................................................................1

APPENDICES.................................................................................................................................2
FMEA (Failure Mode Effect Analysis) Analysis........................................................................2
....................................................................................................................................................4

INTRODUCTION
Risk is a situation involving threat of damage, injury, loss or any other negative impact
caused by external and internal vulnerabilities (Pieper and et. al, 2015). Risk management is a
process of identification of potential risks, analyse them and implement various measures to
reduce the risk. Risk management plan (RMP) is a document prepared to identify, assess,
monitor and control the risks associated with the project. The chosen project in this report is
Telstra Site Acquisition, Environment and Design (SAED). The report contains project scope,
objectives, risk management process, main objectives, stakeholders analysis, risk management
context, risk management policy and risk treatment.
1.1. Project Information
Telstra is making its way for expansion with the help of Aurecon. It has been expanding
its business by upgrading its technologies. It is now considering to upgrade and expand its
business to provide wireless network infrastructure across Australia. The demand for wireless
voice and data network has increased in the past years. The site acquisition and environment and
design (SAED) services are being provided by Aurecon to Telstra to meet the demands of the
consumer. The services provided by Aurecon are:
 Site survey
 Site acquisition
 Safety in design
 Radiation safety compliance
 Project management
 Planning and community standards
 Engineering services
 Construction management
 construct management
 4G or LTE network
Aurecon has been providing all the above-mentioned services since 2005 to help the
projects undertaken by Telstra. . The main aim of this project is to provide better
telecommunication services by providing 5G facility throughout Australia to survive in the
competition.
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1.2 Project Scope
The project involves various steps for its implementation according to the plan of the
project. The steps are as follows:
 Understand the spectrum matrix to decide on the frequency bands that will be used by the
company.
 Use technologies to the selected frequency bands. The selection will be based on various
features.
 Use combiners to reduce the number of cables and add to the frequency matrix.
 Check the network antennas already installed and their support to the frequency matrix.
 Categorization on the basis of tower structures and loading capacity and choosing the
appropriate antenna solution.
1.3 Project Objectives
The hurdles in the present telecommunication network will be overcome by this project.
The expansion of wireless network infrastructure will provide a cost-effective service with high
speed internet. The service will be provided in the areas with limited network access.
1.4 Risk Management Process
Telstra will follow various standards for preparing risk management plan. Each steps in
risk management plan will have a detail process.
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Figure 1. Risk Management Plan (AS ISO 2009)
Source: Google
2. COMMUNICATION AND CONSULTATION PLAN
Telstra analysed the demand and importance of wireless network in Australian market.
Communication network is pivotal for transferring data from one place to another (Aloini,
Dulmin and Mininno, 2012). The high speed internet will reduce the time taken in
communication with the existing network.
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2.1 Main Objectives
Telstra has developed various strategies for communication to disclose the relevant data
to stakeholders effectively and quickly. There are various parties involved in Telstra who are
interested in company's objectives. The objectives of communication are as follows:
 The data to the stakeholders should be transferred on the right time for decision making.
Timely communication is the key to the organization's objectives.
 To know the suggestions and idea from the parties involved to deal with the risks.
 To update the parties about the viability of project and the potential risk associated with
the project.
 To have an understanding of the interest of the stakeholders for working towards the
goal.
2.3 Stakeholders Analysis
Stakeholders have great influence on the project of the Telstra. The interest of the
stakeholder should be recognized in order to know the impact on the project (Mabrouki,
Bentaleb and Mousrij, 2014). Telstra has used Power-Interest Grid technique to do stakeholder
analysis. This technique will help the company to categorise between the higher power and
interest. The elements with lower power and interest will be disclosed to the stakeholders.
Figure 2. Power-Interest Grid
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Source: Google
Figure 2 shows the four areas of power-interest; Manage closely, Keep satisfied, Keep
informed and Monitor. The description of the above-mentioned elements are as follows:
Power-Interest Area Communication Method
Manage Closely This includes formal meetings, sending e-mails,
letters etc. Formal communication ensure timely,
reliable and accurate dissemination of
information. The stakeholders can be
communicated by using e-mails.
Keep Satisfied For communicating the information, a face to
face meeting is necessary. These types of
meetings will enable to have a healthy
relationship with stakeholders. The financial
reports are presented in these meetings to
prepare budgets.
Keep informed The local authorities and agencies should be
informed by the company. They can be informed
by e-mails. The dissemination of information is
necessary to get required approvals. Formal
meetings can be done for resolving issues of
prime importance.
Monitor Regular meetings in the form of seminars will
help the company to consider the issues of local
residents.
3. ESTABLISHING CONTEXT
According to AS/ NZS ISO 31000:2009 it is very important for the organisations to
define their context by determining internal as well as external context, risk management
context, specific risk criteria, stakeholders, roles and responsibilities that are going to divided
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among members of the organisation and a specific risk management policy which is going to be
implemented at the time of risk (Stolzer, 2017).
3.1 Internal context
Telstra is a telecommunication company who are currently operating its business all
around the world and its headquarter is in Australia. It was founded in year 1975 and its CEO is
Mr Andy Penn, CFO is Warwick Bray and its chair person is John Mullen. Now the organisation
is willing to launch a new telecommunication project so that connectivity of the organisation can
be increased. Fixed line, mobile telephony, internet, data services, pay TV and different types of
network services are provided by the organisation to the global market. Main partner of the
organisation is Microsoft and their main goal is to empower the modern connected workforce.
The partner of the company is being examined by the staff members by analysing the
transparency, reporting and efficiency. For the organisation it is very important to communicate
the project plan with all the internal departments so that new ideas can be gathered to
successfully implement the project plan.
3.2 External context
The organisation is launching a new project to enhance the connectivity and to improve
the communication process (Sanderson, 2012). The main target of the company is rural area
where individuals have different communication barriers due to lack to technology. This project
plan will enhance and develop the communication methods and techniques for the group who are
living in rural area and they have no media to communicate with the other groups who are living
in urban area. For this purpose awareness program are going to be conducted by Telstra so that it
can aware the population of rural area about the use to telecommunication technology. While
launching the project the organisation may have to face challenges as it is not easy to launch a
new technique in such area where the population is not aware of technology and its uses. The
risks that can take place are nature related barriers as network strength is very weak in rural areas
which will affect the success of the new project which is going to be launched by Telstra.
Another risk for the organisation is less support of the population of the area where the project is
going to be launched.
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3.3 Risk management context
It can be defined as the plan and strategies that may help to minimise the risks that may
affect the growth of the organisation (ISO 31000:2018, Risk management, 2018). There are two
major risks that can take place in future and may leave negative impact on the new launched
project of the organisation. These risks are natural barriers and lack of support of local public. It
is essential for Telstra to make effective policies and strategies that can guide to identify,
monitor, analyse and deal with the risks. If all the risks are dealt effectively than it will help to
successfully launch the telecommunication in rural areas.
3.4 Risk Criteria
Telstra will make effective strategies to deal with all the risks that might occur in future
(Lindenmayer, Piggott and Wintle, 2013). The risks can be identified with the help of
appropriate evaluation process and this will guide to define the criteria of risk. Proper evaluation
and analysis process will be beneficial for Telstra while formulating strategies to deal with the
risks.
3.5 Stakeholders
A risk management plan is required to be implemented in order to deal with all the risks.
For the new project relevant stakeholders needs to be identified by the organisation whether they
are internal or external. Both of them have been segregated in the underneath table:
Internal Stakeholders External Stakeholders
Board of Directors of Telstra Government
Staff of Telstra Investors
Partners I.e Microsoft Suppliers
Rural public and clients Customers
Financial institutions Creditors
Stakeholder Shareholders
Government grants and planning Debtor
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3.6 Roles and responsibilities
It is very important to divide roles and responsibilities of every person who are part of the
organisation. This is done to assure the success of the project which is going to be launched by
Telstra. The following table has been prepared to allot roles and responsibilities to all the staff
members:
Position Role/ Responsibility
Board Approve the policy which is formulated to manage risk
Provide assistance to resolve risks
Review and approve the risk management and assessment plan
Risk managers Prepare an effective risk management plan
Monitor the risks
Identification of all the methods that are require to deal with the
risks
Finance manager Handle all the finance related problems and allot monetary
resources to all the departments.
Staff Make sure that all the plan are implemented appropriately.
Internal Auditors Conduct regular audits to ensure that risks are managed properly.
3.7 Risk management policy
Telstra is obligated to use best management practices so that all the potential risks can be
managed appropriately. Risk management plan needs to be formulated under AS/ NZS ISO
31000:2009 who provide guidance to the organisations to formulate an appropriate plan to
minimise risk.
4. RISK ASSESSMENT PROCESS
Evaluation and analysis of further risk regarding the projects are recognised as risk
assessment process. ISO 31000 risk management is the standard that helps organisations to
assess the risk related to specific projects or plans (Rampini, Sufi and Viswanathan, 2014). This
process helps management and organisers to ascertain associated cost regarding particular risk
and incorporating requirements for business. The procedure also helps in considering the
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