Information System Analysis and Design Project: Telstra Case Study

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Desklib provides past papers and solved assignments for students. This project analyzes Telstra's information system.
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System Analysis
Assignment 1
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Table of Contents
Introduction......................................................................................................................................3
TASK 1: Organisation Background.................................................................................................4
TASK 2: Time Management Plan...................................................................................................5
TASK 2.1: Work Breakdown Structure.......................................................................................6
TASK 2.2: Task-Sequencing Approaches.................................................................................10
TASK 3: Fact-Finding...................................................................................................................12
TASK 4: Organisation Chart.........................................................................................................14
TASK 5: “AS IS” Process.............................................................................................................16
TASK 6: Report to Top Management...........................................................................................17
Conclusion.....................................................................................................................................18
Bibliography..................................................................................................................................19
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Introduction
In this research, the telecommunication company Telstra Corporation will be taken which is
working in Australia. It deals in the telecommunication and mobile network products, internet
and voice services etc. This company mainly focuses on providing better customer satisfaction as
compared to other competitors available in the market like Star Hub and SingTel. The company
is facing many profit related issues because of the increased no. of competitors in the industry.
In this study, an effective time management plan will be implemented in the project for the
information system analysis and design project. In this plan, all the activities will be interlinked
with each other and the new activity would not start until the previous activity get finished. A
work breakdown structure will be developed for the project to identify each task in the project
with an estimated duration. In this research, an organizational chart will be drawn for a listing of
the people working in the organization at different levels and to prepare the list of objectives for
the interviews conducted. In this research, an AS IS process diagram should be provided which
will explain the process flow of the organization by using business process modelling notation or
unified modelling language notation.
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TASK 1: Organisation Background
Telstra Corporation Limited is the largest telecommunication group in Australia. Andy Penn is
the CEO from 2015. It operates and builds a large network of telecommunication and mobile,
voice, pay tv, internet access and other services and product. It is a private company, and they're
focused on customer satisfaction only.
Total subscription from the customer is 2.6 million. SingTel and Star Hub is the competitor of
Telstra. SingTel earns less revenue and after that Start Hub. Both companies are providing
telecommunication services. Their competing services are the mobile network, fixed-line
services. The business process of Telstra is exchanging computing and telecommunication
services with the business partners. Telstra 16% of shares are distributed in public. In 2018,
Telstra saved 17% for future funds. Their shares are efficiently completing the privatization of
Telstra’s. Telstra had 32293 employees in Australia. Telstra is facing huge challenges like the
increased number of Competitor Company in the same industry. The profit warning issues faced
by the company in 2018.From that crises company loss their 4% share. The retail and mobile
revenue, fewer sales, is also the major issue faced by the company (Witzleb, 2017).
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TASK 2: Time Management Plan
Information System Analysis and Design project generate a time management plan. All the
activities mentioned below are interlinked with each other. If the first activity not performed
accurately, the next activity will not start. Since the next activity needs the result of the previous
activity. In information system analysis and design concept require time management plan. The
implementation of activity must complete in a predetermined duration. This plan guides the
project and helps in the development of the project.
The requirement of time management of the plan is:
1. Identifies the availability of time: This plan identifies the time availability. Duration
measured the required amount of time in a specific activity.
2. Prioritize the activity: This gives importance and urgency as the requirement of the
activity. It helps in taking immediate action on the urgent activity.
3. Generate aims and objectives: During Time management plan generates aims and
objective of the project. It helps to decide the goal of the project (Laudon, 2016).
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TASK 2.1: Work Breakdown Structure
S.No Activity
Name
Start date Finish date Activity
Descripti
on
Planned
action
Status Any
other
notes.
1 Planning 1 April
2019
3 April
2019
Approval
for the
project
initiation,
check
feasibility
Requirem
ent
analysis
Budget
In
Progre
ss
Continu
e
planning
,
procedur
es
2 Analysis 4 April
2019
6 April
2019
Understan
d the need
for
business
and
processing
SWOT
analysis
Prioritize
On
hold
Data
analysis
3 Design 7 April
2019
12 April
2019
Design of
analysis
and define
solution
based on
requireme
nts
Concrete
Attainabl
e
On
hold
Structur
e
Criteria
4 Implementat
ion
13 April
2019
17 April
2019
Execute
the
informatio
n system
and test
Risk
Assessme
nt
Analyse
the
On
Hold
The
need for
training
activities
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mechanis
m of the
system
5 Maintenanc
e
18 April
2019
21 April
2019
Keep the
system
update
and
healthy
Supervisi
ng
On
hold
Define
scope of
project
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Task
Mode Task Name Duration Start Finish Predecessors Resource
Names
Auto
Schedule
d
Time Management
Plan 16 days Mon
4/1/19
Mon
4/22/19
Auto
Schedule
d
Planning 3 days Mon
4/1/19
Wed
4/3/19
Auto
Scheduled
Planning of
project 2 days Mon
4/1/19 Tue 4/2/19
Auto
Scheduled Approval 1 day Wed
4/3/19
Wed
4/3/19 2
Auto
Scheduled Milestone: 0 days Wed
4/3/19
Wed
4/3/19 3
Auto
Schedule
d
Analysis 3 days Thu
4/4/19
Mon
4/8/19
Auto
Scheduled
Analysis of
project 3 days Thu 4/4/19 Mon
4/8/19 4
Auto
Scheduled Milestone: 0 days Mon
4/8/19
Mon
4/8/19 6
Auto
Schedule
d
Design 4 days Tue
4/9/19
Fri
4/12/19
Auto
Scheduled
Designing
activities 4 days Tue 4/9/19 Fri
4/12/19 7
Auto
Scheduled Milestone: 0 days Fri
4/12/19
Fri
4/12/19 9
8
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Auto
Schedule
d
Implementation 3 days Mon
4/15/19
Wed
4/17/19
Auto
Scheduled Execute the IS 2 days Mon
4/15/19
Tue
4/16/19 10
Auto
Scheduled Testing 1 day Wed
4/17/19
Wed
4/17/19 12
Auto
Scheduled Milestone: 0 days Wed
4/17/19
Wed
4/17/19 13
Auto
Schedule
d
Maintenance 3 days Thu
4/18/19
Mon
4/22/19
Auto
Scheduled
System
maintenance and
update
3 days Thu
4/18/19
Mon
4/22/19 14
Auto
Scheduled Milestone: 0 days Mon
4/22/19
Mon
4/22/19 16
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TASK 2.2: Task-Sequencing Approaches
PERT Chart
Figure 1: Pert Chart
Source: By the author (2019)
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Gantt chart
ID Task
Mode
Task Name Duration Start Finish
0 Time
Management
Plan
16 days Mon
4/1/19
Mon
4/22/19
1 1 Planning 3 days Mon 4/1/19 Wed 4/3/19
2 1.1 Planning
of project
2 days Mon 4/1/19 Tue 4/2/19
3 1.2 Approval 1 day Wed 4/3/19 Wed 4/3/19
4 1.3 Milestone:0 days Wed 4/3/19 Wed 4/3/19
5 2 Analysis 3 days Thu 4/4/19 Mon 4/8/19
6 2.1 Analysis
of project
3 days Thu 4/4/19 Mon 4/8/19
7 2.2 Milestone:0 days Mon 4/8/19 Mon 4/8/19
8 3 Design 4 days Tue 4/9/19 Fri 4/12/19
9 3.1 Designing
activities
4 days Tue 4/9/19 Fri 4/12/19
10 3.2 Milestone:0 days Fri 4/12/19 Fri 4/12/19
11 4 Implementation3 days Mon 4/15/19Wed 4/17/19
12 4.1 Execute the IS2 days Mon 4/15/19Tue 4/16/19
13 4.2 Testing 1 day Wed 4/17/19Wed 4/17/19
14 4.3 Milestone:0 days Wed 4/17/19Wed 4/17/19
15 5 Maintenance 3 days Thu 4/18/19Mon 4/22/19
16 5.1 System
maintenance
and update
3 days Thu
4/18/19
Mon
4/22/19
17 5.2 Milestone:0 days Mon 4/22/19Mon 4/22/19
4/ 3
4/8
4/ 12
4/17
4/22
31 3 6 9 12 15 18 21 24 27
March 2019 April 2019
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TASK 3: Fact-Finding
Interview question
1) What is the most innovative idea you have to create your job in a better way?
2) Have you had any previous experience?
3) What is the structure analysis tool?
4) Describe System design in your words?
5) Explain the constraints of the system.
Documentation Review
According to the annual report of Telstra, the risk factors are increasing day by day because the
competitor rate also increases. It initiates the project in their company related to the information
system. The project plan must need comprehensive time management plan. By the analysis of the
report, it is easy to identify what are the requirement area needs to be improved more.
As mentioned in, IT infrastructure and standard that from the first of software development or
the project related to the information structure. This demonstrates the basic requirement in
information system analysis and design. Approval of the plan to the recommendation for the
existing project is included in the standards of information technology.
Observation
Telstra annual report and IT infrastructure and standard are introduced the basic requirement of
the planning of system analysis design are to be implemented. These processes define the pros
and cons of the system analysis. Advantages are like it helps in improving the efficiency of the
system, solve the issues and enhance the opportunities and the interaction in elements in between
the organization concepts. Disadvantages are the time-consuming process and an expensive
operation(Wills, 2015).
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