Tesco's Strategies: ICT, Talent, and Change Management Post-COVID-19

This report analyzes the impact of Information and Communication Technology (ICT) on Tesco's workforce management, evaluating existing policies related to talent acquisition, learning and development, and change management in the context of the COVID-19 pandemic. It discusses the role of leadership in the organization and provides relevant recommendations for Tesco to compete more effectively, including drone delivery and robotic bankers. The report concludes that contemporary issues like economic changes and pandemics significantly affect organizations, highlighting the importance of ICT and strategic leadership for building a strong market position. Desklib offers a wealth of similar solved assignments and past papers for students.

INFORMATION
AND
COMMUNICATION
TECHNOLOGY

Table of Contents
INTRODUCTION................................................................................................................................3
MAIN BODY.......................................................................................................................................3
The role and impact of information and communication technology on the management of
workforce.........................................................................................................................................3
Critically evaluate the existing policies in context of talent acquisition, learning and
development, and change management process in order to compete more effectively after covid-
19-....................................................................................................................................................4
The role of leader in an organisation- .............................................................................................5
Give a relevant recommendations which should be adopted by the company ...............................6
CONCLUSION....................................................................................................................................6
REFERENCES.....................................................................................................................................7

INTRODUCTION
Contemporary management is a procedure which includes designing, directing, organizing
and controlling commercial enterprise operations to achieve set goals and aims. Leaders of an
organization are responsible for managing this resources or elements. The economic effects of
commodity, growth and decline of country economics are some kind of issues present in this
procedure. The contemporary enterprises constitution tries to form companies lighter on their feet
than the old-school power structure. COVID-19 has badly impact all kind of organization in their
growth and profitability. The major loss of employment can be seen in every segment or sector of
the market all around the world(Ahmad, Azhar and Chowdhury, 2019). The following report is
based on tesco which is one of the biggest multinational grocery and general merchandise chain
which is established all around the world. Its headquarter is based in England, UK. Tesco almost
operate their business model in approx 11 countries and has more than 4000 outlets in various
regions all around the world. In starting they only provides grocery product, but after capturing the
huge customer base they also expand their business and start dealing in various products or areas
such as electronics, furniture, toys and stationary. They provide these several services under one
roof which attracts customers towards their organization.
MAIN BODY
The role and impact of information and communication technology on the management of
workforce.
In modern world, both big and small business enterprises cannot survive without a good
ICT department. This department helps an organisation to evaluate their day to days activity
performed in their enterprise. ICT are the structure and division that help an organisation in proper
and effective use of modern computing. The list of components present in ICT are exhaustive and
its continues to grow more and more new techniques or methods in this field. (.Ahmed, Nathaniel
and Shahbaz, 2021)
Some of the roles of ICT are as follows-:
Precautions for information and content-: The main function of this factor is to protect
companies valuable data from being theft. The ICT department ensures in safeguarding company
data against the loss, misuse, unauthorised disclosure and employees confidential data. In context to
TESCO the company is abided by data protection laws for protecting valuable information.
Examine data- The ICT department in an organisation can able them to analyse some
specific data and help them in planning the business journey with using the current trend and

innovation. The obstacle faced by an organisation can be solved by effective and efficient use of
ICT tool. TESCO can use various digital platforms that can help them to advertise their products
and services in the market and can capture new customer base.
Impact of information and communication technology on the management of workforce
The both positive and negative impact of ICT are as follow-:
Information management(positive impact)- ICT is used by the organisation in order to utilize
the data mining of customer information, better cash flow, improved stock control, less wastage etc.
In context to TESCO, the managers can be better informed and have proper up-to-date information
on which they can base their decision.
Cost(Negative impact)- It is the issue that is caused by ICT as the purchasing of hardware
and software is bit high and hard to handle. ICT system normally needs expert staff to handle the
working of this kind of software. TESCO is dealing with problems and coping with some of the
issues by the users, the monetary funds on the global basis and this is the challenging task for the
tesco company to make sure that they work with the newest technology which is presently used by
the various industries for being the best in the market. (.Shokrkhodaei, and Salatin, 2018)
Critically evaluate the existing policies in context of talent acquisition, learning and
development, and change management process in order to compete more effectively
after covid-19-
There are several logical argument in circumstance of the talent transferred possession in relation to
the Tesco institution which are obdurate below:
 The most effective approach that tesco can adopt is to do the recruitment which is based on
information choose the most suitable candidate for the business organisation.
 The main focus of Tesco is to hiring the nominee which is supported on the respective steps
and focus on hiring the accurate natural ability in command to accomplish the
administration goals.
 The organisation should give all the rights to the employee's to express their views regarding
the companies rules and regulations.
Learning and development
The tesco prototype on the diverse plan of action which can generate concentration on the
learning and development of the workforce in order to attain the organizational aim. The ongoing

pandemic(COVID-9) has badly affect the people and their personal as well as professional lives a
lot. Tesco should properly educate their workers. It is very essential element for the administration
to focus on giving the proper learning to its employees which can change their effectiveness and
efficiency towards their work.(Ulucak, and Kha 2020)
Change management process
This is an essential characteristic which need to be organized by the business administration after
the covid-19 . As the institution are reckon on the data technology and in order to be competitory in
marketplace. The change social control concern includes the various new plan of action which can
help in developing the task which is performed by the employees. In state to fulfill the client
anticipation Tesco has adopted various scheme in which it can examine the orientation in order to
meet them. The Tesco concentrate on the change administration procedure which includes adoption
of the ADKAR model which helps the company in mainlining a strong platform.
The role of leader in an organisation-
The term leader refers to an individual that is in the charge, the main aim of this person is to
convince other people or employee to give their best in an organisation. Leadership is an ability or
skill that help an individual to lead a group by influencing or guiding other fellow workers. The role
of leader in an organisation are as follow-:
setting a a clear vision- this is one of the major skill in a leader that can help them to
influence their employees to understood and accept the current status of their organization. A good
leader will always try to influence their workers to perform there duties by giving or explaining the
clear vision of their organizations. In context with tesco the manager can give the clear explanation
of their mission to the employees which can help them to achieve their set goals.
Representative of the organization- the manager is said to be the face of an organization that
represent their enterprise in the respective market field. The manager should represent the concern
at seminar, conferences and general meetings,etc. The leader of tesco effectively and efficiently
represent their information related to their organization all around the world.(.Zhang and Xu, 2019)
Decision maker- The leader of an organisation should have the ability to be decisive and
making the hard choices. The leader can't be afraid to make decision, even when they are working
with less perfect information. The leader of tesco should have the complete information related to
their organisation which leads them face the challenges that occurs outside the administration.
Strategist- The leaders or managers must think strategically. The leader should always keep
the big picture of organisation in their mind, and plot approaches the team should use to reach the

desired result. The leader of tesco should always hit the opportunities than can help them to expand
their business world-wide.
Give a relevant recommendations which should be adopted by the company
There are various thought in context of Tesco which are advisable in dictation to be competitive
after the pandemic and gain the sales an revenue for the business administration. The various
proposition are discussed below:
 The institution can focus on processing the drone delivery of the products and services to the
clients because of the coronavirus as this has successful fear the minds of the people in
physical contact with the another person. This can be advantageous for the institution in
order to pull clients after the pandemic and the growth in the condition of the coronavirus.
 Some other proposal for the company is that it can focus on processing the robotic banker
which will help the organisation in avoiding the personal contact . The interpersonal
distancing also can be managed by this method and this can be a outcome in the change in
sales of the institution if the consumer are satisfied.(Zhou, Zhou .and Wang, 2018.)
CONCLUSION
From the above report it has been concluded that the issues which badly affects an
organisation are known as contemporary issues. Economic changes, epidemics and pandemics,
cybercrime etc. are some types of issues included in this sector. COVID- 19 has badly affects the
organisation all around the world. It is one of the largest pandemic that arise after a long time that
hit all parts of the world. Further, various role and impact of information and communication
technology is been discussed in this report. The leader plays an important role in an administration
for processing the various new plan of action and techniques. At last, some recommendations are
given in this report which can help TESCO to build strong market position.

REFERENCES
Ahmad, I., Azhar, N. and Chowdhury, A., 2019. Enhancement of IPD characteristics as impelled by
information and communication technology. Journal of Management in
Engineering, 35(1), p.04018055.
Ahmed, Z., Nathaniel, S.P. and Shahbaz, M., 2021. The criticality of information and
communication technology and human capital in environmental sustainability: evidence
from Latin American and Caribbean countries. Journal of Cleaner Production, 286,
p.125529.
Shokrkhodaei, F. and Salatin, P., 2018. The effect of information & communication technology on
tax revenue in selected countries with an emphasis on tax evasion. Macroeconomics
Research Letter, 13(25), pp.107-132.
Ulucak, R. and Khan, S.U.D., 2020. Does information and communication technology affect CO2
mitigation under the pathway of sustainable development during the mode of
globalization?. Sustainable Development, 28(4), pp.857-867.
Zhang, J. and Xu, D., 2019. The impact of information and communication technology on Chinese
language life 1. In The Routledge handbook of Chinese applied linguistics (pp. 552-563).
Routledge.
Zhou, X., Zhou, D. and Wang, Q., 2018. How does information and communication technology
affect China's energy intensity? A three-tier structural decomposition analysis. Energy, 151,
pp.748-759.