Annotated Bibliography on Tesco's Business Communication Issues

This report presents an annotated bibliography focusing on various aspects of Tesco's business operations and the challenges it has faced. The bibliography includes articles and reports discussing the horsemeat scandal, digital strategies in emerging markets, cost-cutting measures, and technology-related service delays. It also covers issues such as cultural pressures, overseas weaknesses, and the impact of social media on the company's reputation. The sources analyze the effects of these issues on customer trust, market share, and overall business performance, offering insights into Tesco's strategies and the broader retail landscape. The report also touches upon topics like supplier-retailer power dynamics and the growing problems of food poverty and insecurity, providing a comprehensive overview of Tesco's business environment.

Running Head: TESCO 0
Business Communication

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Annotated Bibliography
Bozic, B., Siebert, S., & Martin, G. (2019). A strategic action fields perspective on
organizational trust repair. European Management Journal, 37(1), 58-66.
In this article, author has described the organizational issue that Tesco is facing. By
reading this article, reader will come to know the effect of these issues on the reputation of
the company. It has also stated that all these scandal affect the trust of company toward its
customers as well as shareholders. Authors have thrown light on the horsemeat scandal of
Tesco in the year 2013. It has presented various facts in order to support the reliability of its
article for the reader and various other people. In this way, it will prove to be helpful for
completing the further assessment.
Chetna, P. N. (2018). Digital Strategies: Compatibility Issues in Emerging Markets.
In Strategic Marketing Issues in Emerging Markets (pp. 163-170). Springer,
Singapore.
In this article, author has described the issues in the emerging market related to digital
strategies. It has stated that how the recent marketing techniques can be compatible with the
emerging market for reaching the growing digital customer base. In recent time, it is true that,
all the people in recent time are living by connecting or communicating digitally. Most of the
companies faces issues by not making use of digital media effectively. It has also stated the
example in order to create the reliability of the information contained in the article. It has
explained that most of the MNCs fail in the emerging market as they apply the similar
principles that they apply in the western market. Besides this, they also ignore the fact that
merging market differs in their market segmentation, structure, consumer behaviour, and
demography.
Wood Z. (2019). Thousands of Tesco jobs at risk as bosses look at axe fresh food counters.
Retrieved from: https://www.theguardian.com/business/2019/jan/27/thousands-of-
tesco-jobs-as-risk-as-bosses-look-to-axe-fresh-food-counters
In this article, author has described the cost cutting element of Tesco in UK. It has
successful described the effects of cost cutting on the employees of Tesco. It has also

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explained those products that will be closed in its supermarket. These include the closure of
fish, meat, as well as delicatessen counters. Due to this, it has also affected the employment
of more than 3, 00,000 employees. It has also stated the threat that Aldi can face this year. It
is seen that Tesco can also loss the market share in the current year if competition will
approve the Sainsbury’s plan to buy the Asda. In this way, it is successful in explaining the
issue that Tesco is facing recently.
McDonald, C. (2017). Tesco customers miss out on deliveries due to tech fault. Retrieved
from: https://www.computerweekly.com/news/450421076/Tesco-customers-miss-out-
on-deliveries-due-to-tech-fault
In this article, author has focused on the issue of Tesco related to its delay in services.
This will also help the reader in knowing the importance of timely delivery of services in
providing online services to customers. Taking into consideration the case of Tesco, it has
highlighted the reasons of delay in delivery of customer services. Due to the technical fault in
the system of Tesco, customer has suffered lot from the missing of timely delivery of
services. When customer complained about the delay in services on Twitter, it has explained
the issue that was affecting some of its online grocery shopping orders. In this way, readers
will come to know about the issues that can occurred in the online shopping.
Ahmed, K. (2015). Where it went wrong. Retrieved from:
https://www.bbc.com/news/business-30886632
The article put emphasis on the the aspect where Tesco went wrong at one time. It has
states that Tesco itself allowed all of its customers to break as well as lost all the reputation of
ist lower prices. By reading the article, the readers will come to know the major business that
Tesco has faced with its biggest supplier after the dispute related to payment of around £1m.
In addition to this, customer problems were also not paying attention in the store of Tesco. It
is true that customers are the most important part of every business organisation. Besides this,
Tesco was ignoring the message sent by its customers. It has also rightly focused on the
statement that gaining the trust of customer is the most essential task of any b=organization if
it want to achieve growth and market share.
Felsted, A. (2015). Cultural pressure at Tesco to over-reach caused crisis. Retrieved from:
https://www.ft.com/content/75bd6bf2-781e-11e5-a95a-27d368e1ddf7

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With the help of this article, author has given its emphasis on how the cultural
pressures at Tesco for the over reach has caused the crisis. The serious business issue was
related to the overstatement of its profit statement as compare to the biggest retailer in the last
100 years. It is true that Tesco is the number one retailer because the main part of Tesco was
more driven, thrusting, self challenging as well as more ambitious. However, in the year
2009, Tesco has recorded the annual profit of around £3bn. It has also identified that rather
than acquiring the business, Tesco has started the entire operation from scratch. The main
business issue that Tesco was facing was that it has ignored the taste of local people. In
addition to this, the over reach of its profit is still under the investigation.
Mathis, W. (2018). Tesco falls as overseas weakness gives CEO a new headache. Retrieved
from: https://www.bloomberg.com/news/articles/2018-10-03/tesco-falls-as-overseas-
weakness-gives-ceo-lewis-a-new-headache
The author in this article has clearly described the issue of Tesco related to its
weaknesses or downfall in the overseas business. it has presented the proper investigation that
will help the reader to get the complete information regarding the issue of Tesco. It has stated
that due to the weaknesses in overseas business, its shares of the supermarket has decline.
However, by explaining this, it has helped the readers to know the effect of downfall in any
of the area of business. It has also explained the target of Tesco and its strategies for reaching
to that target by 2020.
Tse, Y. K., Zhang, M., Doherty, B., Chappell, P., & Garnett, P. (2016). Insight from the
horsemeat scandal: Exploring the consumers’ opinion of tweets toward
Tesco. Industrial Management & Data Systems, 116(6), 1178-1200.
It is true that social media plays an essential role in the organization. In this article,
author has described the issue of all the customers of UK by knowing all the hidden
information in tweets. In order to explore the opinions of customers, a large set of tweets
database related to the horsemeat scandal has been applied. It has also focused on the reasons
for such issue that will help the reader to know the understanding about such issues of Tesco.
Therefore, making jokes on social media was the going trend in Tweets related to Tesco at
the time of horsemeat scandal. The information contained in this article also serves as the tool
that helps in the crisis management. In this way, it has also given emphasis on the UK food
fraud issue by investigating the social media use.

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Sutton-Brady, C., Kamvounias, P., & Taylor, T. (2015). A model of supplier–retailer power
asymmetry in the Australian retail industry. Industrial marketing management, 51,
122-130.
The article highlights the asymmetry of power in the retail market. It is also an
unavoidable concern within he retailer and supplier relationship. It also properly explained
the present of power asymmetry in Australia by outlining its impact on the industry. The
reliability of information contained in this article can be explained by investigating the three
major grocery retail sectors in the current time. Besides this, the reliability of the article is
also based on taking the depth interview with most of the well-known suppliers of Australia.
It has also proposed the model so that readers can better take the understanding regarding this
topic. It has also concluded its finding by stating that long-term impact on supply chain can
also prove to be detrimental for the grocery industry of Australia.
Caraher, M., & Furey, S. (2018). The growing problems of food poverty and insecurity.
In The Economics of Emergency Food Aid Provision (pp. 1-24). Palgrave Pivot,
Cham.
In this article, author has described the increase in the poverty of food as well as
continuous increase in the food range number in UK. Readers can also understood the
concept better as it has provided the concepts and definitions that are used in the area of food
insecurity and food poverty. The article evidence has been supported by providing the short
history of the development of all the food banks. After this, it has moved to examine the issue
related to increase in the poverty and all the changes in the welfare system in UK. In this
way, it has properly clarified the article that will help the reader to know the issue properly.

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References
Bozic, B., Siebert, S., & Martin, G. (2019). A strategic action fields perspective on
organizational trust repair. European Management Journal, 37(1), 58-66.
Chetna, P. N. (2018). Digital Strategies: Compatibility Issues in Emerging Markets.
In Strategic Marketing Issues in Emerging Markets (pp. 163-170). Springer,
Singapore.
Wood Z. (2019). Thousands of Tesco jobs at risk as bosses look at axe fresh food counters.
Retrieved from: https://www.theguardian.com/business/2019/jan/27/thousands-of-
tesco-jobs-as-risk-as-bosses-look-to-axe-fresh-food-counters
McDonald, C. (2017). Tesco customers miss out on deliveries due to tech fault. Retrieved
from: https://www.computerweekly.com/news/450421076/Tesco-customers-miss-out-
on-deliveries-due-to-tech-fault
Ahmed, K. (2015). Where it went wrong. Retrieved from:
https://www.bbc.com/news/business-30886632
Felsted, A. (2015). Cultural pressure at Tesco to over-reach caused crisis. Retrieved from:
https://www.ft.com/content/75bd6bf2-781e-11e5-a95a-27d368e1ddf7
Mathis, W. (2018). Tesco falls as overseas weakness gives CEO a new headache. Retrieved
from: https://www.bloomberg.com/news/articles/2018-10-03/tesco-falls-as-overseas-
weakness-gives-ceo-lewis-a-new-headache
Tse, Y. K., Zhang, M., Doherty, B., Chappell, P., & Garnett, P. (2016). Insight from the
horsemeat scandal: Exploring the consumers’ opinion of tweets toward
Tesco. Industrial Management & Data Systems, 116(6), 1178-1200.
Sutton-Brady, C., Kamvounias, P., & Taylor, T. (2015). A model of supplier–retailer power
asymmetry in the Australian retail industry. Industrial marketing management, 51,
122-130.
Caraher, M., & Furey, S. (2018). The growing problems of food poverty and insecurity.
In The Economics of Emergency Food Aid Provision (pp. 1-24). Palgrave Pivot,
Cham.