Communication Skills for Business: Tesco Case Study Analysis Report

This report examines the critical role of communication skills in a business environment, using Tesco as a case study. It explores various aspects of communication, including interpersonal skills, customer service, and employee relations. The report analyzes the importance of effective communication in areas such as customer satisfaction, employee retention, and conflict resolution. It includes an analysis of the roles of different parties, such as customers and employees, and how they interact through communication. Furthermore, the report incorporates practical examples, such as a cover letter and a CV, demonstrating how communication skills are applied in professional settings. The conclusion emphasizes the significance of communication skills for organizational growth and success. The report also provides references to academic sources that support the analysis and findings.

Communication Skills for
Business

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
TASK 2............................................................................................................................................3
2. Role of Parties....................................................................................................................3
TASK 3............................................................................................................................................4
CONCLUSION:...............................................................................................................................8
REFERENCES:...............................................................................................................................8
..........................................................................................................................................................9

INTRODUCTION
Communication skills are important feature needed at workplace. Professionals in
business are good communicators and good listeners while dealing with other partners, talking
with customers, hiring employees and in many other aspects. A good communicator should
respect other's opinion, confident and must be clear about his own views. Whatever a person
does is a result from communication (Joe and et.al). It is important to get a good job, to retain
customers and it resolves various problems of organisation. Better communication enhance
professional image and make business relationships stronger. It results in stronger decision-
making and convincing of customers which results in growth and development of organisation.
Here communication skills of Tesco is being focussed.
TASK 1
Completed in PPT
TASK 2
2. Role of Parties
In respect to communicate with people in business, it is important to provide appropriate
customer services. It will assist to focus and maintain creative results. With the help of consider
proper solution effectiveness also generated with different advantages. Proper care also
implement as approach that helps to deal with better customer services (Arnold and Boggs,
2015). On the basis of advance technology and digital transformation, results would be
completed to communicate appropriate consideration. On the basis of present case study, it can
be stated that feedback from customers is also important element that helps to promote
significant advantages at workplace. This is because, in interview program it will help to perform
duty and tasks which create long lasting effect on results. As an employee, I need to take
participation with oral communication which bring actual results at workplace. Hence, perform
several duties and tasks accomplish results in business in successful way.
Role of parties
With respect to consider participation of several people, it can be stated that important
role will be successfully develop in business (Barnlund, 2017). Therefore, following roles must
be consider in successful way with different parties:

1. Customers: According to customer participation, it can be said that they are not fully
satisfied with products and services (Cooren, 2016). Hence, experienced business need to
consider proper delivery that helps to look for creative work performances.2. Employees: As an employee of the enterprise, it can be said that roles and responsibilities
assists to solve issue and problems that assists to attain desired results. It helps to deliver
products and services on time.
3. Final output: Better customer services could be implemented through ascertained long
lasting effects (Beebe, Beebe and Ivy, 2015). In this regard, systematic work
performances must be carried to produce goods and services in systematic manner.
Oral communication play very important role in business success so that it create more
effectiveness at business environment. On the basis of implementation of the best approach, it
can be said that better relationship will be produced that make creative results at workplace.
Transparency also consider on controlling power of manager.
TASK 3
Cover letter for HR position
241, Company Address,
Company City, XXXX,
[e-mail]
This is the letter regarding your advertisement for the post of Human Resource of your company
which has been listed in your website. I have experience relevant to communication skills,
staffing experience, hiring and retaining employees according to their positions which makes me
a complete and brilliant candidate,
My strongest capabilities are as follows:
1. Maintaining a healthy and positive work environment and increasing employees retention
enormously.
2. Recruit best and talented people so that all objectives of the organisations can be
achieved and all demands can be met at time.
3. Generating Questionnaire and applications that are user friendly and widely used by the
firm and by all staff members while pursuing interviews.
4. Intermediating labour conflicts while collaborating legally with all departments.

I consider myself to be the most reliable, excellent and dedicated person with good written and
verbal communication skills. My educational qualifications, HR experience with past company
makes me perfect for this position. New environment would definitely give me chance to polish
my own skills so that I can achieve success in my life. My past experience is with prestigious
companies like Accenture where I have worked with experts and served as HR personnel
including off-boarding and on-boarding transfers. I possess high level of company knowledge.
I have implemented cost containment in companies and saved 18% annually that is related to
compensation, overhead and benefits.
Lastly I would thank you for your attention and would soon like to discuss the profile and
structure of the job.
Yours Sincerely,
Your Name
CV
PERSONAL SUMMARY
An organised and competent individual who considers himself/herself as a part of team
and manages various priorities of organisation. An individual with enthusiastic and positive
attitude who is ethical and knows strong communication skill. I m completely focussed and
dedicated towards my work and treats people with dignity and respect. I understand employees
qualifications and their needs at workplace. I fully understand targets and abilities of employees
and hire them accordingly during my working hours. I want to work with a friendly and an
exciting company who is looking for HR assistant.
CAREER HISTORY
TESCO- UK
HR ASSISTANT 10-July Present
1. Shall ensure all recruitment policies, regulations and laws
2. gather all employees and start a team
3. For anyone to act a first point of enquiry for vacancy in the company.
4. Proper screening of emails, phone calls, personal visits
5. Justifying firm's HR practices and policies.
6. Delivering advisory support to staff members.

7. Complete maintenance of HR records.
Key Competencies and Skills:
Human resource and Administration
1. Solving problems related to hiring of employees.
2. Negotiating with employers and candidates.
3. Documenting contracts involving conditions and terms.
4. Resolving disputes tactfully between different parties.
5. Conversing in-depth with various parties on phone calls or face to face.
Professional:
1. Capability to manage work on time and prioritise workload.
2. Having ability to work in high and fast track environment.
3. Knowledge of tracking progress of any worker's career.
4. Perfect communication skill. Having ability to speak in English both writtten and orally.
5. Managing and completing all tasks on time and ensuring HR paperwork compliance with
applicable legislation.
6. Ability to run multiple project at one time.
Personal:
1. Efficient communication and strong influencing skills.
2. Able to work effectively with other team members and become as a part of team
3. Compelling and positive attitude towards every project of organisation.
4. Able to work in quick and fast paced organisation.
5. Can scratch new talent, skills and knowledge promptly.
6. Able to generate alternative options and solutions of problems quickly.
ACADEMIC QUALIFICATIONS:
UNIVERSITY OF ONTARIO, 2003-2006
BA Business Administration
Central College Ontario 2002-2003
Masters In Business Studies
North Ontario School
A level:
English Literature(A)

Geography(A)
History of The Modern World(B)
Maths(A)
Physics and Science(A)
FORMAL LETTER OF HR
To,
XXX
Senior Manager,
Tesco,
UK
10th July 2018
Sub: Applying for the job of HR Assistant
FORMAL LETTER
Respected sir,
With an experience of at least 5 years in past companies like Accenture I would like to apply for
the post of Human Resource Department. I am applying this because at Tesco because for me it
is an opportunity to get a job in this reputable and prestigious company. About this company I
got to know about this through internet. I have a transparent vision towards each and every
department of the company and manage every activity properly. I am very confident and reliable
individual that makes my presence valuable. My abilities are strong communication skill, self
driven approach and resilience that would take your company to greater heights.
I have worked with experts in last 5 years so I am well-qualified in activities of training,
development of employees, recruitment, managing HR policies and directing them towards
correct path. I think I have influential and magnetic personality that makes me a perfect
employee. During my job days I have taken many sessions with co-workers, prepared interviews
for employees and documented many HR policies and procedures. Hence, I have received many
warm appreciations for my cooperative behaviour and analytical approach. My sincerity and
honesty are some additional values that make me complete man/woman.

I would be waiting to meet you over an interview on a decided date. My resume is enclosed with
this letter.
Thanking You,
Sincerely,
XXX
CONCLUSION:
Thus, it can be concluded that communication skills are very important in the growth of
every organisation. It helps in conveying messages among employees through technological,
written and oral means. Tesco uses communication skill efficiently and their employees are well-
trained qualified in this field. In current era, it is important to deal with customers and with other
parties as well. It is shown that how communication skill is important in written documents like,
CV, interviews etc, and also orally to increase production of the company. Different types and
methods are used by Tesco to improve its functional departments in a rigorous manner.
REFERENCES:
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Beebe, S.A., Beebe, S.J. and Ivy, D.K., 2015. Communication. Pearson Education UK.
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