Tesco's Communication Challenges: Problem Solving and Solutions Report

This report examines communication problems within Tesco, exploring their scope, impact, and underlying causes. It includes a cause-and-effect analysis using a fishbone diagram, a SWOT analysis of Tesco, and an evaluation of alternative solutions. The report proposes training and development programs as the most suitable solution, detailing a plan for implementation, including assessing training needs, setting objectives, creating an action plan, implementing training initiatives, and evaluating results. The report concludes with a monitoring and review process, outlining success indicators such as time efficiency, cost reduction, error minimization, and return on investment to measure the effectiveness of the training programs and improve business decisions. The report emphasizes the importance of communication in the workplace and its impact on employee morale, productivity, and overall business performance.

Problem Solving and Decision
Making

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Task 2...............................................................................................................................................3
Communication problem in the Tesco company.........................................................................3
Scope and impact of the problem.................................................................................................4
Analysis of the Tesco company and its problems........................................................................4
Proposal of alternative solutions..................................................................................................7
Evaluation....................................................................................................................................8
Plan for implementing appropriate training solution...................................................................9
Monitoring and Review Process................................................................................................10
CONCLUSION..............................................................................................................................10
REFERENCE.................................................................................................................................11

INTRODUCTION
In any organization, the managers have to look out and consider the problems faced by its
employees. There are various complex problems faces by the employees on the daily basis while
doing their work which badly affects their mind and demotivate them. So, in this context the
report will discuss the different complex problems that the company faces in the workplace and
also cover its cause and effect analysis. The report will further analyse the SWOT or PESTLE of
the Tesco company. The report will state the various alternatives solutions available to solve the
complex workplace issues and also cover the most appropriate and best alternative for the Tesco
to adopt in order to solve communication issue. The report also cover the plan to implementation
process.
MAIN BODY
Task 2
Communication problem in the Tesco company
Communication plays a significant role in the personal and professional life of an
individual. Communication is a way through which we can convey the thoughts regarding us,
company, companies products and services etc. Facing the communication problem in the
organization not only discourage the morale of the employees but it also affect the relations
between the employees (Herbsleb and et.al., 2020). The nature of the communication involve
adjustment in the climate, selection of the channel, elimination of static etc. Defining the
communication problem on the basis of what, where, when and how.
 What: The communication issue can be define as a misunderstanding and
misinterpretation of the other's message while talking with others. This misinterpretation
will create communication gap between two person or more.
 Where: The communication issue can arise in different place such as family relations,
friend relations, workplace.
 When: This issue arises when there is lack of motivation among the employees and also
when there is cultural and attitude difference. This problem also arise when two or more
overshare their thoughts on a particular topic.

 How: The communication issues arises when the company do not implement and use
appropriate communication tools.
Scope and impact of the problem
The scope of the communication problem is wide and pervasive. Communication exist
everywhere whether it is personal life of individual, social life, state affairs, business,
management and also in industrial and international relations. In order to operate a business
effectively, efficiently and smoothly communication is very important. For example, in business
activities such as purchasing, production, distribution, finance, warehousing etc. In all of this
activities communication with the supplier, customers, employees, business partners, investors is
important (Beamer and Varner, 2018). And the of lack of knowledge, language barriers,
inequality etc. create the communication gap and cause the communication issue in the business
environment.
The impact of the communication problem on the environment of the business is that it
reduces the productivity of the company along with morale of the employees. The impact of the
poor communication is not limited to productivity and morale but it also put major impact on the
retention of the existing employees. Because of poor communication no mew and fresh talent
want to join the Tesco company. Because of misinterpretation among the members of the
company it impact and result into bad interpersonal relationship among them.
Analysis of the Tesco company and its problems
Cause and effect analysis of the communication problem using Fish bone diagram
The communication issue in the Tesco organization is arises due to various reason and
have their own cause-effect. The reason which increases the communication issue in the Tesco
includes environment of the business, methods of the communication, education and language
barriers.
Environment
 The causes of the communication issue in the Tesco company is background noise and
the distance between the people.

 The effect of this issue on the business is that the employees experienced the anxiety,
depression and they also lose focus from their jobs.
Methods of communication
 The cause of the communication problem on the business workplace is poor structure of
the organization and poor accountability and authority. The employees also do not follow
the rules set by the company.
 The effect of the issue is that the employees get frustrated from their jobs and create the
feeling of distrust and confusion related to their work and their superiors (Bhar, and
Bakar, 2017).
Education
 Because of different education and the culture of the employees the company faces the
communication gap among them. The employee with low education treats wrongly by the
company.
 The effect of the issue is that it produces the low morale on the employees which affect
the quality of the work of employees and performance of the company.
Language Barriers
 Every one in the company have their own language on the basis of their areas from where
they belong. The company hire more who know English language more.
 This issue affect the productivity, staff commitment and morale of the company and also
company will lose the talented and skilled employees.

Cause and Effect (Fishbone) Diagram
Student Name: …………………………………… Student No:………………………
Background noise
The distance
between people
Badly expressed
Not following the
rules
Lack of education
Different types of
education
Different accents
Speaking different
languages
ENVIROM
ENTE
METHODS EDUCATION
LANGUAGE
BARIERS
Miss
communication

Analysis of the Tesco company using SWOT model
The SWOT model help the Tesco company in knowing their strength, weakness,
opportunities and threats.
Strength:
 The strength of the company is that it has strong performance even during the pandemic
because of its online distribution channel.
 The company has large market area and currently operates in 50 countries.
Weakness
 The weakness of the company is communication problems among the employees and
departments.
 The another weak point of the company is that they put huge work pressure on their
employees and staff members.
 The company also faces the low productivity because of inequality and job insecurity
among employees (Ali and Magalhaes, 2019).
Opportunities
 As the online shopping is on trend and customers wants fast delivery service. So,
company can grab this opportunity by implementing latest technological systems which
quickly access the order of the public.
 The company need to hire more delivery agents in order to overcome the fast delivery
issues in the company. (Pesce and et.al., 2018).
Threats
 Because of the Brexit agreement between UK and EU, the company is facing low
revenue and also the company lose its customer base and loyalty.
 The recession also reduces the revenue and profit of the company.

Proposal of alternative solutions
The Tesco company in order to solve the communication workplace issue chose the four
alternative solutions. This four proposal of alternative solutions include appropriate training and
programs, language courses, equipment for isolating background noises and implementation of
briefing.
 Training and development Programs: This alternative state that by providing the
appropriate training to the employees related to the new technology and any change
process improve the performance of the employees of the company (Furlan, Galeazzo
and Paggiaro, 2019).
 Language courses: The company can provide the different language courses to their
employees such as Spanish, Russian, Japanese etc. This will help the company in sending
their staffs to other countries for meetings and presentations.
 Equipments for isolating background noises: In order to remove the hum and buzz
noises from the company's different audio and video systems, the company need to
incorporate a ground loop equipment.
 Implementation of briefing: The company can also implement the preoperative briefing
in the organization premises. It is because this helps in improving the accuracy of the
teamwork assessment in the operating room.
Evaluation
In order to evaluate and select one alternative out of the different alternative, the best tool
that is available is GRID analysis tool.
Factors: Cost time Productivity
of employees
Availability of
company Total
Weights: 3 2 4 5
Training 3=9 1=2 2=8 3=15 34
Languages courses 2=6 0=0 1=4 2=10 20
New Equipment 1=3 0=0 3=12 2=10 25
Briefings 0=0 1=2 2=8 2=10 20

By applying the GRID analysis the best alternative that the Tesco company can adopt and select
out of the four alternative is training and development programs. As this particular alternative
involve high cost but this also provide the company with best benefits such as improvement in
the work quality of the individuals. With this the company can also retain its talented employees
with themselves and also hire the well-qualified and knowledgable new candidates. This step
will also increase the workplace engagement and increases the digital learning ability of each and
every employees working in the premises (Okechukwu, 2017). The company need to provide its
employees advance training programs which increases the productivity of the employees and
further increases the sales and profitability of the company.
Plan for implementing appropriate training solution
In order to solve the issues of the workplace such as communication issue that affects the
Tesco company at large stage, the managers of the company first need to develop and create a
planning process. The planning process to implement appropriate training program involve five
steps i.e. assess training needs, set organizational training objectives, create training action plan,
implementing training initiatives and evaluating and revise training (Ozen, Sanusoglu and
Akkilic, 2019).
 Asses training needs: The company before planning a appropriate training program first
need to assess the need of such training program in the organization. As the Tesco is
facing less productivity and low morale of the employees, then they need to adopt
training program which increases the employees morale and productivity.
 Set organizational objectives: Setting the objectives of the training is important part of
the plan for implementation process. The goal is to be set in such a way which bridges the
gap between current and future performance. The objective of the Tesco is to improve the
productivity and morale of the employees by properly evaluating and selecting best
training initiatives (Memish and et.al., 2017).
 Creating training action plan: In this step, the company need to create a action plan of the
appropriate training program such as learning theories, content of the training, material
required, instructional design etc. In this the company also need to plan the channel of
communication and delivery method of training.

 Implementing training initiatives: In this step the company need to adopt the technique or
strategy through which training is provided to the employees. This involve onboard
training, on location training, digital training etc. The company also need to decide
whether to provide training to employees in house or outside the premises (Engetou,
2017).
 Evaluate and revise training: With the help of five success indicators Tesco company can
evaluate their training initiatives and measure the performance to identify the gap. If the
gap exist then company need to revise its training plan and process again from the start.
Evaluation of the training program is necessary for the company in order to determine
whether their training initiatives met with the training objectives or not (Furlan, Galeazzo
and Paggiaro, 2019).
Monitoring and Review Process
Success indicators to measure training initiatives and business decision
After implementing the training and development programs, now the company need to
measure the success of the alternative on the basis of time, cost, error, soft value and return on
investment indicators. Because of the training session, if the employees are able to complete their
tasks on time with minimum or less wastage of resources, then it indicates that the decision of
the company is perfect. Because of the less wastage of resources if the cost of the production of
the company decreases and because of training the error is reducing than such training is
perfectly fit for the employees. The another indicator is return on investment which measure the
success and failure of the selected alternatives. If the productivity and performance of each
employee in the organization increases with the help of which the sales revenue and profitability
of the company increases (Caseiro and Coelho, 2019). Then this indicate that the company earn
its return from investing the cost of training on their employees. Soft value indicator state that if
the morale of the employees is increasing and they are satisfying with their work. If they do not
feel mental pressure in the tight deadline. This all positive indicators indicate that success of the
decision of the business.

CONCLUSION
The report concludes the planning process and their implementation with the help of
which the company can solve its complex workplace issues. The report also concludes the four
alternative which help the company in solving the issues related to disturbing environment, poor
method of communication, lack of eduction and language barriers. The report also concludes
how the GRID analyses tool help the Tesco in selecting the best alternatives which is training
and programs. It is also concluding that how the cost, time, error, soft value and return on
investment success indicator help the company is monitoring and measuring their training
decision.

REFERENCE
Books & Journals
Ozen, B., Sanusoglu, I. and Akkilic, S., 2019. Workplace Problems and Suggested Solutions.
Memish, K. and et.al., 2017. Workplace mental health: An international review of
guidelines. Preventive Medicine, 101, pp.213-222.
Furlan, A., Galeazzo, A. and Paggiaro, A., 2019. Organizational and perceived learning in the
workplace: a multilevel perspective on employees’ problem solving. Organization
Science, 30(2), pp.280-297.
Okechukwu, W., 2017. INFLUENCE OF TRAINING AND DEVELOPMENT, EMPLOYEE
PERFORMANCE ON JOB SATISFACTION AMONG THE STAFF. Journal of
Technology Management and Business, 4(1).
Engetou, E., 2017. The impact of training and development on organizational performance.
Caseiro, N. and Coelho, A., 2019. The influence of Business Intelligence capacity, network
learning and innovativeness on startups performance. Journal of Innovation &
Knowledge, 4(3), pp.139-145.
Herbsleb, J. D. and et.al., 2020, April. Introducing instant messaging and chat in the workplace.
In Proceedings of the SIGCHI conference on Human factors in computing systems (pp.
171-178).
Beamer, L. and Varner, I. I., 2018. Intercultural communication in the global workplace. New
York, NY: McGraw-Hill.
Bhar, S. K. and Bakar, N. A. A., 2017. Language barriers: Feedback from the IT
industry. Journal of Technical Education and Training, 4(2).
Ali, G. E. and Magalhaes, R., 2019. Barriers to implementing e‐learning: a Kuwaiti case
study. International journal of training and development, 12(1), pp.36-53.
Pesce, M. and et.al., 2018. SWOT analysis of the application of international standard ISO 14001
in the Chinese context. A case study of Guangdong Province. Sustainability, 10(9),
p.3196.