Business Research Project Report: TESCO Team Management Analysis

This research project report examines the team management challenges faced by TESCO and their impact on customer satisfaction, particularly in the context of online shopping. The report begins with an introduction outlining the research project's objectives, including an investigation into how TESCO can improve customer satisfaction through online shopping, evaluating the effectiveness of online shopping, and analyzing the benefits and challenges. A critical review of literature highlights the importance of team coordination and effective management practices. The report then details the research methodology, discussing both qualitative and quantitative approaches, along with ethical considerations. The findings are presented, analyzing how resources are matched to research questions and how the research investigation was undertaken, including the collection and analysis of data. The analysis interprets the results, offering recommendations for improvement, and concludes with a discussion on the presentation of research outcomes. The project emphasizes the need for strong team relationships, proper training, and the effective use of research methodologies to enhance customer satisfaction and organizational performance. The report aims to provide actionable insights for TESCO to address team management issues and improve the overall customer experience.

RESEARCH
PROJECT
1

Table of Contents
1. INTRODUCTION.....................................................................................................................................3
1.1 Research project outline specification.................................................................................................3
1.2 Research project selection....................................................................................................................3
1.3 Critical review of literature..................................................................................................................4
1.4 Research project specification.............................................................................................................4
1.5 Appropriate plans and procedures........................................................................................................5
TASK 2..........................................................................................................................................................5
2.1 Match resources efficiently to the research question or hypothesis.....................................................5
2.2 Undertake the proposed research investigation in accordance with the agreed specification and
procedures..................................................................................................................................................6
2.3 Record and collate relevant data where appropriate............................................................................7
TASK 3..........................................................................................................................................................7
3.2 Interpret and analyse the results in the terms of original research specification.................................9
3.3 Recommendations................................................................................................................................9
TASK 4..........................................................................................................................................................9
4.1 Use of an agreed format and appropriate media to present the outcomes of the research to an
audience.....................................................................................................................................................9
CONCLUSION............................................................................................................................................10
REFERENCES.............................................................................................................................................11
Appendices ..................................................................................................................................................13
2

1. INTRODUCTION
In modern era, if the organization has to make appropriate strategies for achieving the
objectives of the company then they have to adopt proper tools and techniques. With the help of
research methodology the managers can collect the data from various sources to make
appropriate decisions for the business (Mackey and Gass, 2015). These data can be collected
through interviews, survey, magazines and can also be include both present and historical data
and information. The research project can help the company also to identify the various needs of
customers t retain in market for a long period of time. In present report, the research on the
problem of team management has been taken because without proper coordination the company
cannot accomplish with their goals and objectives. Further, various approaches of research
methodology has been used to analyze with the problems of organization (5 Steps to Creating
Really Effective Teams, 2017). Some recommendation is also given which justify the area in
which the company can make proper action plan to improve their quality of services also.
Research project outline specification
In modern era, it is become essential for every organization to identify those problems in
which they are not maximizing their profits. In TESCO company the main problem which is
identified by the manager is that team management. It is the responsibility of the managers to
conduct proper market research in which they can also find more problems. In team management
so many problems are facing by the employees such as poor communication skills, the
cooperation of team members are not coordinating with each other so become difficult for them
to provide quality of services (Taylor, Bogdan and DeVault, 2015). The research on this problem
has been find out by the managers through which they can appropriate solutions to cope up with
their profits. The managers has to collect the data from various sources and have to analyze them
so that they can take various actions and make appropriate strategies to resolve the problems. In
team management the lack of coordination, knowledge, listing problems has been identified. The
higher authority is responsible to take proper actions with in time period so that company can
sustain for a long period of time in global competitive market. The first main objective of the
company is that to conduct proper market research so that they can identify the problems and can
make appropriate strategies for making the research programmed properly.
Research project selection
The research problem which has been identifies by managers is real and without this
they can not provide quality of services to customers. Without the research problem the
managers cannot cope with their problems. It also becomes difficult to increase the profits. In
formulating the problems the managers must use correct variables or while a hypothesis these
research problems can be accompany problem. Once the research problem is identified then it
should be translate into the hypothesis which states the relationship between the two or more
variables. In TESCO the managers has find out the team management problems through which
they are not providing the quality of services to customers and profits are decreasing year by year
3

(Neuman and Robson, 2012). Here are some following factors of team management which
influence on the project selection of company.
 Focusing on goals –In order to achieve the goal of company it is the responsibility of
managers to set the targets in advanced and it should be properly cleared by the
employees of the business entity.
 Attitude and Ego – In team there are some people who are showing their ego and attitude
to employees regarding their roles and reason ability. So it is becoming difficult for them
to make sturdy relationship with them
 Fear of conflicts –In TESCO when the leaders are taking any decisions and the members
of the company may be disagree with their decisions so it become difficult to build team
management strongly.
Research Aim
To investigate that how TESCO can improve the customer satisfaction through online shopping.
Research Objectives
 To evaluate the effectiveness of customers through online shopping.
 To analyses the extent of customer satisfaction which is based on the experience of online
shopping at TESCO.
 To identify the benefits and challenges of online shopping which is using by TESCO
customers.
1.3 Critical review of literature
As per the view point of Kirkova,(2011) the team members has to properly coordinate with
each so that organization can fulfill their objectives with in time period. In TESCO, the managers
are taking advice from the expertise that how they can solve problems to beat their competitors
in market. The manager has to adopt various tools and techniques which give them strength to
resolve with these problems.
As stated by Ellingsen, Størksen and Stephens,(2010) it is interfered that the managers
has to cooperate with the leaders and employers so that the company can provide the quality of
services to customers. In organization it is very important to make strong relationship with them
because without them the company cannot achieve objectives. The leaders have to give proper
guidance and support to team members so that they can improve their efficiency and perform
their task in appropriate manner.
According to Snyder,(2012)it is depicted that the managers has to provide proper training
and development programmes to new and existing employees so that they can make proper
4

coordination with leaders. The leaders should not have to show their attitude or ego if new
member is asking about any problems.
1.4 Research project specification
The managers of TESCO can use quantitative or qualitative method which help them to
conduct proper market research. In qualitative method the managers have to collect the various
data from different source which gives them idea to how to resolve these problems. In this can
conduct interviews, take feedback's from employers and even survey can also be done by the
managers. Through survey the company can also find out various customers also to whom they
can provide the quality of services (Bell, 2014). It helps the managers to understand about the
underlying reasons and so that they can motivate the employees to provide quality of services to
customers.
In quantitative research the managers has to apply some tools and technology which will
easier for them to apply in any situations. In this the managers have to take the suggestions from
experts to solve their problems in appropriate manners. In this the mangers can quantify the
problems which are generating the numerical data which can be transformed into the usable
statics.
There are some ethical issues which are involved in these research problems are that
sometimes the managers are not taking feedback's from customers and employees so they feel
that the company does not respect them. The managers have to respect them so that they can
achieve their profits and meet out with their expenses.
1.5 Appropriate plans and procedures
The investigator has to use appropriate plans and procedures in order to evaluate the
effectiveness of customer satisfaction. The plans should include quality, cost, scope, resources in
which they can determine that how the research will conducted and how much time it will
required to complete the research. The investigator can also take help of previous investigator in
which they can find out the better solution for the research topic.
5

6

It is important for managers to conduct proper research so that they can easily find out those
problems which are facing by the employees in business entity as well as the customers also
facing the issues regarding the quality of services. It is the responsibility of managers to set out
proper objectives of the company that which should be achieved first. Then they have to conduct
primary research through which they can get the reliable data and can easily identify the
customers’ needs.
These objectives should be coupled with the hypothesis of research study. The company
can also use secondary data but through this they can also get the fake information from their
competitors and customers. The best method is secondary source of information because it does
not waste the time of managers and can better decisions for the organizations.
TASK 2
2.1 Match resources efficiently to the research question or hypothesis
TESCO should divide various learners in some groups as per the basis of their targets and
the literature which is available for the research project. Division of people with different interest
and purpose for carrying out research project is necessary
7

Additional search terms are necessary in order to get some additional information in comparison
with the data which is required to conduct a literature review (Hanauer and et.al., 2012).
They also analyze the barriers which are there in the organization which they can access and
overcome through the analysis and decision making process. As decision making is the process
through which an organization can remove various hurdles hence this should be maintained as
per the data which is reliable and are accessed through some credible sources.
Sources which are supporting the entire literature review through providing the data which are
essential for decision making and for getting the results which are estimated by the users. The
reliability of sources is necessary and required so that efficient results can be get through
implementing such data over the literature review.
The managers can use different sources to resolve with the problems for example they can take
the advice from expertise so that they can solve their problems in appropriate manner. There are
multiple aspects which are to be required in the successful collaboration strategies. The managers
have to provide proper training and development programmes which will increase their
knowledge and skills (Frith and et. al., 2010). Through the government report they can solve
their problems in organization by making an appropriate strategy. The different sources such as
newspapers, magazines or conducting any types of interview or survey the company can get
more information t to resolve their problems in effective manner.
2.2 Undertake the proposed research investigation in accordance with the agreed
specification and procedures
Proposed research investigation should be carried out in a way so that this can fulfill the
required criteria which are decided by the user. There are several research methodology which
supports the method of research through the utilization of better credible resources results which
are efficient and effective can be drawn. Many of the user engage the management of the
workforce with an effective approach which is also termed as draconian approach(Kirkova and
et. al., 2011). There are several research methodologies which can be utilized in order to
maintain the integrity and efficiency of any project. Research methodologies can be used in order
to maintain the performance of any enterprise as through this they can easily approach towards
the actual level of efficiency which an user can only get if he or she utilizes a research procedure
which is systematic and have step by step completion of literature review. The main purpose
behind these activities and processes is to build a better understanding and development of
unique ideas so that these can be used by the management of an entity. Learner who is using
such data which are derived through the facts can make a decision which can be helpful in
maximization of efficiency and productivity of an enterprise. Through this the learner can
develop the understanding about how to carry out literature review. Through this user can easily
estimate that how a literature review can contribute towards research related with the projects.
8

There are certain purposes behind implementing certain processes. And these are mentioned
below:
 Provide a means to facilitate exploration of potentially complex matters in research that
can develop in situations where such misconduct may have taken place.
 Reach a conclusion on any such allegations
 Consider potential remedies available, depending upon the circumstances including if
 Relevant, subsequent referral to another policy
Through following procedure which is related with the efficient conduct of procedure an entity
can get the advantage to conduct a procedure through which it can identify the maximum
possible remedies for any problem through which it can resolve such issue which is faced by it.
On the other hand it also consider the another policies if any because it may be possible that
work and rule of one policy can be get applied over the others because it might be possible that
the facts which are there in the other policies are inter related with the given project and its
policy. Hence it can be said that the interrelation of policies also matters when an individual user
is conducting a research over any issue or literature review.
The user is required to get the conclusion or research results through the analysis of any project
and it might be possible that the conclusion drawn can be helpful in achievement of some better
results.
Questionnaire
Company Name: Tesco
Customer Name:
Location of Store:
Location of Customer:
Age of Consumer:
Type of Customer: Wholesaler ( )
: Retailer ( )
: Ultimate Consumer ( )
Q1.How many times have you visited the store of Tesco
9

 One or Two times
 Three or Five times
 Several Times
Q2. Which kind of products you like to purchase from Tesco retail store
 Packaged Food Items
 Beverages
 Other
Q3. Level of satisfaction with products which are offered by cited entity
 Highly satisfied
 Moderately satisfied
 Not satisfied
 Highly dissatisfied
Q4. Level of satisfaction with other services rendered by Tesco
 Highly satisfied
 Moderately satisfied
 Not satisfied
 Highly dissatisfied
Q5. Any Feedback..............................................
2.3 Record and collate relevant data where appropriate
Relevant data can be classified as that data through which the user of statically analysis can draft
some strategies and can also draft some plans and through such plans it can cover the desired
results. Relevant data can only be utilized for the decision making and for starting any procedure
related with the literature review(Neuman and Robson, 2012).
There are several sources through which the entity and its management can get the relevant data
Survey methodology can be utilized for recording of data in way which can give a better view of
market and which also provide some relevant and appropriate facts. In survey there are some
10

multiple choice questions which are asked by the user to the people who are there in the
boundaries of area for which such research and analysis is used. Through survey they can get
both primary and secondary data which can be utilized.
Data Analysis:
Q1. How many times have you visited the store of Tesco
 One or Two times (5)
 Three or Five times (7)
 Several Times (8)
Findings: After filling the questionnaire there are 8 respondents out of 20 are visited the
store of Tesco several times but 5 are visited one or two times and 7 are visited 3 or 5 times.
Q2. Which kind of products you like to purchase from Tesco retail store
 Packaged Food Items (6)
 Beverages (9)
 Other (5)
11
One or Two times Three or Five times Several Times
0
1
2
3
4
5
6
7
8
9
Column C

Findings: In this. Highest person that is 9 out of 20 like the beverage product of Tesco but
6 are happy with the packaged food items and 5 are like others.
Q3. Level of satisfaction with products which are offered by cited entity
 Highly satisfied (8)
 Moderately satisfied (7)
 Not satisfied (2)
 Highly dissatisfied (3)
Findings: In this, 8 person are satisfied with the services o the company which they are
providing to the consumers. 7 are moderately satisfied and 2 person are not satisfied. But 3
respondents are strongly dissatisfied.
Q4. Level of satisfaction with other services rendered by Tesco
 Highly satisfied (6)
12
Packaged Food Items
Beverages
Other
Highly satisfied
Moderately satisfied
Not satisfied
Highly dissatisfied