The Impact of Employee Dissatisfaction on Productivity at Tesco Plc.

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Research Proposal
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Contents
Title..................................................................................................................................................4
1. Background and Relevance.........................................................................................................4
1.1 Introduction............................................................................................................................4
1.2 Literature review....................................................................................................................5
1.2.1 Causes of employee dissatisfaction in the organisation.................................................5
1.2.2 Impact of dissatisfaction on employees..........................................................................5
1.2.3 Ways to satisfy the employees........................................................................................6
2. Industry Background...................................................................................................................7
3. Research aim, research questions or hypotheses and objectives.................................................8
4. Research Methodology................................................................................................................9
4.1 Research design.....................................................................................................................9
4.2 Research type/ methods.........................................................................................................9
4.3 Data collection method........................................................................................................10
4.4 Research philosophy............................................................................................................10
4.5 Research approach...............................................................................................................11
4.6 Data analysis method...........................................................................................................11
4.7 Ethical consideration...........................................................................................................11
4.8 Research limitation..............................................................................................................12
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5. Timescale...................................................................................................................................13
6. Resources...................................................................................................................................14
7. Conclusion.................................................................................................................................15
References......................................................................................................................................16
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Title
“Impact of employee dissatisfaction on productivity- A case study on Tesco Plc.”
1. Background and Relevance
1.1 Introduction
The employees are the vital and most essential factors of the company which has to be managed
and handled in an effective manner. The human resources are considered to be the asset of the
firm as they are contributing their level best in achieving the company’s goals and objectives.
One of the challenging aspects which are been faced by the company in the present time is the
employee's satisfaction. It is very important for the employees in an organisation to be having a
satisfying working culture which will help them in meeting their own needs and requirements.
The need to understand and manage the employee’s requirements is high so that they can be able
to perform well in an effective and productive manner (Jain and Kaur, 2014).
The satisfaction of the employee’s in an organisation is very important to be obtained so that the
performance of the workforce can be improved appropriately. The level of performance of the
employees in the company has to be very high and supportive so that the growth and success in
the competitive world can be able to get obtained in the needed manner. It is very important to
know and understand that the level of satisfaction is having a direct impact on the performance
of the company (Singh and Jain, 2013).
In this research study, the Tesco Plc. being the well renowned and largest retailing company will
be selected. The impact of the employee’s dissatisfaction over the productivity of the company
will be the major focus that will be done in this research study. This report will be focusing on
the strategies and research methods which will be used in the entire project. The proposal is
going to be presented here in this study.
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1.2 Literature review
1.2.1 Causes of employee dissatisfaction in the organisation
According to Linhartová and Urbancová (2013), satisfaction in an organisation is a key element
which plays an essential role in attaining success and growth. The employees of the firm have to
be satisfied so that they can be able to perform in an effective and appropriate manner. There are
different factors which are affecting the working cultures in an organisation which is directly
affecting the employee’s satisfaction level. The poor working environment is one of the factors
which are affecting the employees to get dissatisfied. The working culture is having the force in
making the employees satisfied and dissatisfied.
As asserted by Mbah and Ikemefuna (2012), the poor training and development program is also a
factor which is affecting the employees in performing in an effective manner. The training if not
availed to the employees in the company will affect them and this will dissatisfy them. The
company will have to face an adverse situation because of this. In accordance to Kuria, et. al.
(2012), the motivational factors in an organisation also fall in a negative manner and the
employees get dissatisfied by the company’s working scenario.
1.2.2 Impact of dissatisfaction on employees
As opined by Jain and Kaur (2014), there are different factors which are having a negative
impact on the productivity of the company and its employees. The employees as plays a vital
part in an organisation, it is very important that they have to be highly motivated and satisfied
with the roles and platform that is been availed to them. The dissatisfaction is leading to poor
performance of the employees which is affecting the overall productivity of the firm. The impact
which is falling on business productivity is negative and is adversely affecting the employee’s
moral to perform in the required manner.
As per Shahzadi, et. al. (2014), the employees become very de-motivated and they do not feel to
put their level best in the working and tasks that is been assigned to them. The productivity of the
company becomes poor; this also affects the brand value and image in the competitive market.
The challenges will get increase and the sustainability issues will also get arise.
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1.2.3 Ways to satisfy the employees
In the viewpoint of Singh and Jain (2013), the employee’s satisfaction can be obtained when the
company will try to put effectively efforts and strategies. There are different strategies and plans
that can be able to get obtained by the organisation in an effective manner. The motivation
strategies by using Herzberg and Maslow’s need hierarchy model can be used in an effective
manner. The moral of the employees has to be influenced in a positive manner in an effective
manner. The organisation needs to focus on the growth and development opportunity for both the
employees as well as the firm so that the strategies can be effusively used to influence the
employees.
As asserted by Uzonna (2013), the employees also need to avail effective and convenient
training and development strategies. The best way to train and to make the employees participate
in the sessions in a positive manner has to be planned. This will be helping the management of
the firm to attain employee’s satisfaction and improved overall productivity. The employee’s
satisfaction will also be aiding the firm to deal with the market challenges and threats in the
needed and desired manner.
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2. Industry Background
The Tesco is one of the fastest growing retail companies in the market which is using its
strategies and effort to sustain long in the competitive world. At the present time, the retailing
industry is having a wide scope and opportunity to get growth in the competitive market. The
retail industry is different from another sector as the companies in this sector are providing
differentiated and undifferentiated products and services under one roof. This is drawing
attention if the customers towards the use of the services and this are also assisting the firm to
meet the market needs and requirements. The retail industry is mature and very competitive in
nature which is one of the biggest and most favourable traits which will be helping in meeting
the challenges in the appropriate manner.
The companies of this sector like, Tesco, Sainsbury, Aldi, Asda, Morrisons and many more are
highly able to carry out the operations of retiling in an effective manner. There are many factors
which are been acting as the catalyst to perform well in the market among that the employee’s
satisfaction is also the element which is helping on the firm to meet the market needs and
requirements. The retail industry is highly growing and attaining large shares of the total market
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3. Research aim, research questions or hypotheses and objectives
3.1 Aim
The prime need to perform this research is to understand the influences and impact of
dissatisfaction of the employees on the performance and overall productivity of the Tesco
Company in the present time.
3.2 Objective
The aim of the study is wide which can be specified by dividing the key elements. The objectives
formation will help in dividing the variables of the topic and the research could be performed on
the specified elements, below are the objectives of this research-
 To identify the reason for employee dissatisfaction
 To determine the impact of dissatisfaction on the productivity of the company
 To identify the methods used to satisfy and motivate the employees
3.3 Research questions
1. Why the employees in the organisation get dissatisfied?
2. What is the impact of dissatisfaction of the employees in the company and its
productivity?
3. How the employees can be motivated in the company?
3.4 Hypothesis
H0- The impact of employee dissatisfaction is negative on the productivity of the company.
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4. Research Methodology
The research methods are the vital part of any research study as with the help of this the
organisation can be able to attain the suitable information and data regarding the chosen topic.
The research methods are very important to be utilised by the company for carrying out effective
research. The methodology is considered to be as a philosophical framework in which the entire
investigation is getting conducted on the basis of the chosen subject (Ary, et. al., 2018). This will
be availing sustainability and support to the company as well as the researchers to meet the
standards and aims set. In this chapter the description of the methods will be done which will be
utilised by researchers in this particular project. This part of the study will be helping researchers
to get justification for the methods and this will be providing assistance in choosing the right and
most suitable method for the whole research process. Below are the methods that the researchers
will be using in the investigation process to attain reliable and valuable information which will
be meeting the research aim/ objectives and research questions –
4.1 Research design
The research design is one the technique which is been used by the researchers to carry out the
study in a systematic order. There are different methods that can be used by the researchers so
that the entire research project can be able to get done in a systematic and proper manner. The
research design can be divided into different groups which can be used by the researchers to
meet the standards of the topic chosen (Bryman and Bell, 2015). There are different designs of
research like, exploratory, descriptive, causal effect, case study method all these are the
techniques which can be used by the researcher. In this research study, the researchers will be
using the exploratory research design as with this the information that is needed to be gathered
will be collected in a detailed manner. The information will be able to get obtained in an
effective and appropriate manner.
4.2 Research type/ methods
The research methods are the way a researcher use to perform and conduct the investigation in a
structural manner. The quantitative and qualitative are the research methods that are used in the
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investigation. In the quantitative research method, the technique where the investigation will be
focusing on the real facts and the study will be concerning on the statistical and numerical
information which will be helping in attaining the original information of the subjective study
(Panneerselvam, 2014). The qualitative research method is the technique, where the focus will be
done on the perceptions and understanding of the subjective topic chosen by the researchers. In
this particular research study, the mixed method will be used to attain information from reliable
and specific sources. Along with this, the understanding of the information on the topic will also
be able to get enhance that will aid the researchers to meet the standards set.
4.3 Data collection method
The data collection is also an important method that research needs to understand and conduct in
an appropriate manner. With the use of right methods, the data need to be gathered so that the
information can help the researchers to attain the set standards and objectives. The research
usually has the choice to use two methods from which the data can be able to get collected. The
primary is one of the methods where the information will be collected for the first time by the
researchers. This will be the first time process of gathering the information, there is no base or
support system for the primary data as it is get gathered directly with the respective sources
(Williams and Shepherd, 2017). The secondary collection of data is another important method
used by the researchers where the information will be gathered from the sources which are
already available. The desired information will be gathered by the investigators. The secondary
data collection process will be used by the researchers where the data and information will be
effectively gathered from the sources like PDF’s, Books, Journal articles, magazines, online sites
and on.
4.4 Research philosophy
The research philosophy is the method which is dealing with the nature, sources and
development of the understanding and knowledge of the subjective study. In the layman
language, philosophy could be understood as the beliefs which help in knowing the manner a
data has to be gathered and collected. There are different research philosophies like, positivism
and interpretivism which the researchers use to perform the investigation process (Hughes and
Sharrock, 2016). The positivism is the method where the data will be highly based on the factual
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and real data, at the same time interpretivism is the method where the investigation is highly
dependent upon the perception and interpretation of the subjective matter. In this study, the
interpretivism method of research philosophy will be used by the researchers to meet the
standard and reliability of the chosen topic.
4.5 Research approach
The research approach is basically the plans that are having certain steps which are needed to be
followed by the researchers as there is a favourable assumption which research has to consider
highly. There are inductive as well as deductive research approaches which are needed to be
determined and the best approach has to be used by the researchers. In the inductive approach,
the study goes from bottom to upwards. It means that the study will be focusing on the specific
to the broad concept of the subjective aspects (Hitchcock, 2012). The deductive approach is the
method where the information is focused on a wide to a specific concept. In this research study,
the deductive research approach will be utilised by the investigators to carry out a successful
research study.
4.6 Data analysis method
The analysis of the data is one of the vital parts which need to be focused highly by the
researchers as with this the actual results and understanding about the project can be able to get
obtained in the needed manner. The data which has been obtained by the researchers have to be
interpreted to reach an actual outcome. The quantitative, as well as the qualitative analysis
techniques, are there. The use of numerical tools and statistical formulas are getting done in the
quantitative method. The interpretation and formulation of the themes and on the basis of this the
interpretation will be done for the chosen subject with the help of qualitative analysis technique
(Miles, et. al., 2014). Hence in this particular research study, the use of a qualitative analysis
method will be done in an effective and appropriate manner.
4.7 Ethical consideration
The research has to make sure that the information is get retrieved in an appropriate manner. The
presence of ethical consideration is needed to be obtained in an effective way. The difference
between the right and wrong practices has to be identified by the researchers while conducting
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the study. The ethical practices are present in this particular study as with this the researchers
will be concerning about the safety and protection of the information. Along with this, the use of
the information will be done only for the needed things rather of misusing it.
4.8 Research limitation
The research many times come up with constraints and limitation which may affect the outcomes
of the entire research study. Similarly, this research study is also having some limitation which
will be hindering the effective functioning of the investigation process. The time factor and the
validity of the information that will be gathered from the secondary sources will be having a
great influence on the process of the investigation (Connelly, 2014). Also, there is a limited
financial source which is very important for the investigation to have.
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