Employee Relations: Analysis of Tesco's Practices (Module Name)

This report provides a comprehensive analysis of employee relations, using Tesco as a case study. It begins by exploring the unitary and pluralistic frames of reference and their impact on employee management. The report then examines the influence of trade unionism on employee relations, considering technological, political, and legal changes. It identifies the key players in employee relations, including managers, workers, government bodies, and trade unions, and discusses their respective roles. The report delves into procedures organizations should follow when dealing with conflict situations, analyzes key features of employee relations in a selected conflict, and evaluates the effectiveness of these procedures. Furthermore, it addresses the role of negotiation in collective bargaining and its impact on given situations. The report also investigates the influence of the EU on industrial democracy in the UK, methods used to gain employee participation, and the impact of human resource management on employee relations, concluding with a summary of findings and recommendations for effective employee relations strategies.

Employee Relations

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Unitary and pluralistic frame of reference............................................................................1
1.2 How changes in trade unionism have affected employee relations......................................2
1.3 Role of the main players in employee relations....................................................................3
TASK 2............................................................................................................................................4
2.1 Procedures an organization should follow when dealing with various conflict situations...4
2.2 Key features of employee relations in a selected conflict situation......................................5
2.3 Effectiveness of procedures used in a selected conflicts situation........................................6
TASK 3............................................................................................................................................7
3.1 Role of negotiation in collective bargaining.........................................................................7
3.2 Impact of negotiation strategy for a given situation..............................................................8
TASK 4............................................................................................................................................9
4.1 Influence of the EU on industrial democracy in the UK.......................................................9
4.2 Method used to gain employee participation and involvement in the decision making
process.........................................................................................................................................9
4.3 Impact of human resource management on employee relations.........................................10
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................12

INTRODUCTION
Employees are one of the important asset of the organization and also contribute in
success of the company. It is very important for the manager of the company to maintain good
and healthy relation with all the employees in order to get their commitment. One of the main
advantage of managing effective employees is to increase overall productivity of the company in
market place. Employee and employer relation affect the company performance so that it is
necessary for the manager to maintain them effectively (What are Employee Relations?, 2017).
Better employees relation not only contribute in enhancing the productivity but also reduce the
chances of rising the conflict situation at the workplace. It aid in achieving the competitive
advantage in the market place from its rival. Present report is based on Tesco, it is a
multinational grocery company and operating their process in various countries. With the help of
good employee relation Tesco easily deliver their quality services to its customers and attain
their higher satisfaction. In this report various frame like unitary and pluralistic terms are
included which affect the employees relation in positive manner. It also define the main player of
employee and employer. Along with this, various approaches are also used by the manager to
resolve all the conflicts situation at workplace.
TASK 1
1.1 Unitary and pluralistic frame of reference
Better employee relation is more important for the Tecso to achieve the competitive
advantage. With the help of this company easily reach their target and attain it effectively. In this
many changes take place to maintain the employee relation in the business. In today's business
environment the main focus of the firm is to enhance the employees productivity to get their
commitment and also share better decisions to control the conflict situation (Saunders, 2012).
For this company use various approaches to manage better employee relation among all the
employees so that they can able to attain all the target of Tesco. The main aim of using
approaches is to manage effective workforce which lead in carry-out all the activities in
appropriate manner. Various fames are as follows:
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(Source: Conflict, 2016)
 Unitary frame: In this approach, one single top authority manage all the operation in the
firm which related to the employees relation. For this the main and important
responsibility of the top manager is to promote ethical and better workplace for their
worker so that they perform their best and also maintain the positive relation (Seifert,
2015). In this one individuals take all the decision which maintain the employee relation
in professionals manner which aid in increasing the commitment and loyalty of the
workers towards the company. This approach is based on resolving all the conflicts
between employee and employer so that they attain positive success in appropriate
manner.
 Pluralistic frame: It define the combination of various factors which is define the
effective workplace in the organization such as attitude, behaviour of the employees and
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Illustration 1: Employee relations

values. Some time conflicts are unavoidable but it does not impact on business
performance negatively. In this trade union play important role which aid in resolving all
the dispute that arise between workforce (Sheikh, 2010). For this it is important to
include the negotiation method so that all the employees feel comfortable and their
importance in the business. In this the main and important responsibility of manager is to
maintain the positive relation among employees so that they easily attain positive results.
Both approaches are more important for the organization as well as manager of bring
coordination among employees which aid in enhancing the overall productivity of the workers.
The main purpose of these rams is to develop the better relationship and resolve all the conflicts
in effective manner in order to get their commitment towards the company.
1.2 How changes in trade unionism have affected employee relations
Changes in the trade union are directly impact on the business performance and
employees relation. Because this union is more important for the company to manage the healthy
work environment for the workers. Trade union include various group and person which helps in
maintain the interest . They have power to take legal action against all the organization who does
not provide basis rights to their employees (Thompson, 2013). The main purpose of trade union
is to protect the employees interest and also give their rights in the firm so that they can easily
perform their duties at the workplace. It define various society and workers who works together
for a common aim to provide safe work environment to the employees so that they get fare pay
and benefits in effective manner. There are various changes which take place in trade union that
directly affect the employees relation in the organization which are as follows: Technological: It is a big change in the trade union which cut the employment rate in the
business because they add new and advanced technologies in their process. It eliminate
the use of employees and fire their employees which negatively impact on the
management and employees relation. For protect their job they object and go on strike
which reduce the overall positive image of the company in marketplace.
 Political and legal: In this new laws and policies also affect the employee relation.
Political and legal factors also a major change in the Tesco. The management of the
company follow all the rules and regulations to resolve all the dispute and conflicts
between employee and employer.
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Along with this, trade union play n important role in the business organization to protect
interest of the employees towards it work and also provide safe workplace so that they perform
their best and reduce all the conflicts in effective manner (Vveinhardt, 2010). The also protect
the employees rights by using effective methods as well as strategies like collective of
bargaining. They also provide better training and development program to enhance employees
skills and knowledge and also boost up their morale so that they faced all the conflict situation in
appropriate way. In this the management of the Tesco provide facilities to their workers
according to their demand so that they deliver quality services to their customers in order to
achieving their high level of satisfaction level.
1.3 Role of the main players in employee relations
Better and good employee relation play important role in success of the business because
it helps in increasing the overall productivity of the company in effective manner. In the business
organisation various peoples are there who all are responsible to maintain the healthy employee
relation (Ahmad and Allen, 2015. They take initiative to listen all the employees problems and
take best decision to resolve all the conflicts in appropriate way. There are some important player
which contribute in developing the better employees relation with in the Tesco which are as
follows: Manager: Managing director play important role in the business organization who
manage all the activities in effective way and also maintain better relationship between
employee and employer. The main responsibility of the manager to provide healthy work
environment to their employees so they perform their duties in ethical manner and do not
include unethical activities. They also ensure that all the process are functioning in better
way so that they decrease the chances of arising the conflicts between employee and
employer. One of the important duty of manager is to enhance employee morale by
motivated them so that they done their task with more efficiency (Bennett, 2013). Hence
the manager of the company is main player who contribute in managing the employees
relation in appropriate manner. Workers: The main duty of the employees is to execute their task in effective manner so
that they achieve desirable goals and objectives of the business. The main responsibilities
of all the staff members to define their loyalty toward the company and follow all the
policies and guidelines at the time of performing their duties (Brown and Brown, 2017).
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With the help of this they complete their task as well as work properly and also maintain
the better relation with the employer in order to improving their company performance in
effective manner. Every employees have to follow the principle of minimum wastage of
all the available resources. The should not take wrong advantage of their work and
position. Government bodies: Every country as well as firm have to follow all the rules and
regulation which set by the government bodies to maintain the ethical work environment
at the workplace. The main aim of government is to define effective welfare in order to
maintain the sustainability in the country. They set various rules as well as such as child
labour, health and safety act and many more legislation which protect the employees
rights and interest in the organization. All these aid in developing the better relationship
between employee and employer.
 Trade union: It is also a main player of the employee relation which protect the interest
and promote the safe work environment to the workers in order to get their loyalty and
commitment towards the company. They focus on various activities like advertising, and
many more which contribute in maintain the better coordination between all the process
(Contrepois, 2011).
All the main player of the employee relation play crucial role in performing all the
activities within the organization which aid in protecting the employee and employer interest
toward the work in the Tesco.
TASK 2
2.1 Procedures an organization should follow when dealing with various conflict situations
In business organization conflicts are easily arise at workplace which affect the overall
performance of the company. It create various difficult situation like strikes of the employees
and lockout. For resole all the complexity organization used various approaches to maintain the
better work environment in effective manner (Cullinane and Dundon, 2011). All the conflicts
take place in the organization which reduce the productivity of the employees due to negative
relation with employer. It faced by the every level of the management so that they frame all the
process effectively. If manager of the company do not allocate better work as well as operation
which reduce the employees motivation. In this situation collective dispute take place which
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create negative work environment with in the business. For this every employees raise their
voice against to the management and get their right and also take wrong advantage of their
position. In case the top level management do not follow all the ethical guidelines and not
allocate proper work to the employees as per their capabilities. So that workers go on strike and
do not follow rules and regulation of the company that directly affect the profitability as well as
image of the firm in the market place.
Along with this, workers will not deliver quality services in the market and its customers
that lead in increasing the number of complaints and feedback (Currie, 2013). For resolve this
situation the top level management organize a formal meeting for communicate with all the
employees in ethical way. They also provide chances to the worker to define their opinion and
views so that they take smart and better decision for resolving this situation.
Furthermore, at the time of complaining of employees at the workplace is also a major
conflicts situation which lead in creating the negative environment with in the business. For this
the top authorities respond that they allocate work properly and also give fair treatment to the
employees so that they easily execute their activities smoothly. With the help of ethical rules and
practice manager of the company define better solution of all the conflict situation.
For maintain better work environment manager also provide better facilities to their
workers so that they are satisfied with their job and work. It lead in reducing the chances of
arising the conflicts so that they maintain better relation among all the staff members.
2.2 Key features of employee relations in a selected conflict situation
For attain best success healthy and good employees relation is more important for the
Tesco. It also aid in capturing the competitive advantage from its rival. Better coordination in all
the activities is also effective for eliminate the dispute with in the organization (Dekocker,
Pulignano and Martens, 2011). For this the senior authority provide better guidelines to their
employees so that they maintain the positive environment in appropriate manner. In the above
various conflict situation is selected. Improper allocation of work is major issue in the business
which directly impact on the employee relation (Evans, 2015). It also define the negative work
environment of the Tesco that lead to decrease the sale as well as profitability of the company.
There are some key features of the conflicts situations are as follows: Dissatisfaction with the business firm: Ineffective allocation work reduce the employees
motivation so that they do perform their best with in the organization which directly
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affect the performance of the company. Dissatisfaction is one of the big reason behind the
conflict situation that affect the relation among all the employees. For resolve this senior
authority fairly communicate with the staff members and also give chance to put their
views so that they can take better decision.
 Affect the relationship with male and female staff members in the Tesco: This dispute
also impact on relationship between male and female staff. So that they do not work as a
team and also avoid them which may reduce the productivity of the company because due
to this reason they do not able to provide better services to their target customers. It is
important duty of the manager to resolve this conflicts by allocating proper work so that
they maintain healthy relation with each other and put their efforts to get positive
outcomes in appropriate manner.
Along with this, these type of conflicts arise negative work environment that reduce the
productivity of the company and also fails in delivering the quality products to their customers
(Gallardo-Gallardo and Thunnissen, 2016). It also decrease the profitability in the market due to
arising the conflict between employee and employer.
2.3 Effectiveness of procedures used in a selected conflicts situation
Various conflicts arise at different level of management so that it is more important to
adopt effective process to resolve the problems effectively. It is essential responsibility of the top
level management organize a formal meeting to discussed with their employees. In this they also
provide them a better platform to put their views in front of seniors so that they can take best
decision to solve the problems. With the help of this they analysis employees performance by
resolving the problems in effective manner. If employees are not happy with the decision so that
they have appropriate rights to give their suggestion and opinion to solve the issue. This with aid
in maintaining the positive work environment in better way (Gill and Meyer, 2013). If employees
are agree with the decision of the top management so that perform effectively and get best
outcomes for the company to take competitive advantage in appropriate manner. The top level
management find better solution to resolve the problem that faced by the employees at workplace
(Haines III and St-Onge, 2012). It will aid in improving the worker performance and build strong
relationship with senior authority in positive manner. There are various things are evaluate by the
management at the time of resolving the conflicts which are as follows:
 Measure the time at the time of sole the conflicts.
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 Analysis the efficiency of the methods which used by the management.
 Define overall cost of resolving the conflicts at workplace.
All these are aid to the management to understand about all the efficiency and
effectiveness of the process and also maintain the healthy relation among all the employees and
staff members.
TASK 3
3.1 Role of negotiation in collective bargaining
Collective bargaining is an effective process and play an important in negotiation strategy
(Hendrix, Hayes and Kumar, 2012). It define the agreement between employee and employer
about the wages, promotion and various employment elements which aid in handling all the
conflicts situation that arise at workplace. This process aid to both employee and employer to
attain better results. Tesco has large number of employees so that they use collective bargaining
process in which they define better solution to resolve the conflicts situation in appropriate
manner. It also include he trade union which protect the employees rights and their interest
towards its work so that they can perform their best and attain maximum positive outcomes in
reliable way. The main aim of this group to set some rules which provide safe working
environment. It directly impact on overall performance of the company. For formulating all the
process cited company use collective bargaining for develop ethical relation with employer by
resolving al the dispute. There are some effective roles of negotiation which is used by the
Tesco to evaluate the better collective bargaining are as follows: Negotiation contribute in achieving the effective solution: One of the best advantage of
negotiation is to find better solution to resolve the conflict situation in appropriate
manner (Johnson and Johnson, 2017). With the help of this process the worker of the
organization organize the formal meeting with their senior level of management and put
their views and problems to get better solution in order to resolve with more efficiency. Negotiation assist in improving the effectiveness in collective bargaining process:
Tesco use negotiation process in their activities so that they easily improve their
efficiency in front of market and its customers by resolving the conflict situation in best
way (Kim and Rhee, 2011). For maintain the better work environment top level
management conduct a formal meeting with their staff members regarding the problems
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that faced by the employees at workplace. This effective process contribute in increasing
the overall productivity of the company as well as its employees. The main of this
process is to negotiate with each other in order to get better results.
 Negotiation aid in enhancing the quality of work: By using negotiation process in the
collective bargaining manager of the company resolve all the complexity with in the
business activities so that all the workers perform their task with more efforts. They also
tries to attain higher success at the market place. For this they share their ideas and
opinion with each other to find out the better conclusion of the dispute (Lendaro and
Imdorf, 2012).
3.2 Impact of negotiation strategy for a given situation
Negotiation is an effective process in which two parties communicate with each other
about the conflicts situation and find better solution to resolve it effectively. For increase the
productivity of the the company it is more important for the management to resolve all the
conflicts in appropriate manner. There are various strategies of negotiation which is used by the
company to resolve the problems which are as follows: Yielding: In this one party believes that other party is more powerful so that they think
that they are saying truth and accept their whatever they said. So that it is not a part of the
negotiation strategy. Compromising: It is one of the best strategy which is used by the company. In which
both parties wants to get fair treatment and also care about other parties so that they
compromise for other parties. Both give respect to each others they always think that all
are the equal. With the help of this strategy employer satisfy their employees demand
which contribute in achieving the best results (Marks and Richards, 2012). Employer get
their employees commitment by fulfilling their special demand. Competing: This strategy is negative so that the aim of this approach is to achieve profit
and power. It is totally opposite from the compromising strategy. In this the one party
think that they are superior from other ad also tries to attain benefits. This approach not
effective because it fails in defining the positive results (Moore and Tailby, 2015).
 Problem solving: This is more effective because in this both parties tries to solve the
problems in appropriate manner. It aid in achieving the employees trust and their
satisfaction which contribute in improving the better relation.
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TASK 4
4.1 Influence of the EU on industrial democracy in the UK
EU is direct impact on industrial democracy because it define the better structure of the
company in which they operate their activities. Tesco follow all the rules and regulation to
maintain better operation process (Morf, Arnold and Staffelbach, 2014). All the policies and
procedures affect the overall industrial democracy in UK. It define effective policies which can
develop the effective process of the business because it reduce the conflict at the workplace. It
contribute in developing the quality of employees at the workplace which rising the better
standard of the workers in effective way. It also boost up the overall productivity of the
employees as well as company at the market place which aid in capturing the larger market
share. All these policies of EU set the new and better standard of the employer and employer
which aid in reducing the chances of arising the conflict situation at the workplace. It also aid in
evaluating and setting positive work environment with the organization to sustain their image at
marketplace.
4.2 Method used to gain employee participation and involvement in the decision making process
Involvement and participation in decision making process is more effective because they
put their views and opinion for the better conclusion. Participation of the employees helps in
increasing the performance of the company because they have freedom to perform their work in
effective manner and attain positive outcomes. Employees involvement is an effective process to
set the target and also define the guidelines to achieve it effectively (Morrison and Croucher,
2010). Tesco use consultation method in which they define various plan of action which
influence the positive work environment for the employees so that they involve in the decision
making process and enhance their satisfaction level. It will aid in performing all the activities in
effective way and develop overall performance of the company. On the other hand they also
adopt suggestion method in which they attain new and innovative ideas for their employees in
order to maintain the positive environment in appropriate way (Najeeb, 2013). They also tries to
set the best standard of the company to enhance their goodwill at market place and also
customers mind. With the help of better participation and involvement of employee Tesco easily
functioning their activities in better manner.
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