Issues in Human Resource Management at Tesco: A Detailed Analysis

This report provides a comprehensive analysis of Human Resource Management (HRM) issues within Tesco, a major UK-based retail company. It begins with an introduction to HRM, emphasizing its importance for organizational success and the role of the HR department. The report then delves into Task 1, which includes a detailed job specification for an HR Manager at Tesco, outlining required qualifications, experience, responsibilities, and areas of expertise. An example application form and interview questions are provided to illustrate the recruitment and selection process. The report also includes a job offer letter template and discusses various performance appraisal methods. Task 2 and 3 are not fully described in the provided content. The report concludes with a reflective essay and references. The content highlights the importance of effective HRM practices, particularly in recruitment, selection, and performance management, for achieving organizational goals within a large retail environment like Tesco.

Issues in Human Resource
Management

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................2
(1) Job specification...............................................................................................................2
(2) Application form ..............................................................................................................4
(3) Interview and job justification .........................................................................................5
(4) Job offer............................................................................................................................6
(5) Performance appraisal methods .......................................................................................7
(6) Recruitment and selection performance management and people development ...........10
TASK 2..........................................................................................................................................12
TASK 3............................................................................................................................................1
Reflective Essay ....................................................................................................................1
CONCLUSION................................................................................................................................4
REFERENCES................................................................................................................................5

INTRODUCTION
In the modern time, employers of an particular company focus on to hire and appoint
most capable and skilled employees within the organisation so that they can get success as well
as attain their targets. Basically, human resources are persons who working at the work place of
company for getting success and take competitive advantages. Therefore, human resources
managed and handled by human resource department (HRD) of selected organisation. In order to
this, it is needed to implement effective management plan within the organisation so that easy to
control all over business operations.(Anderson, 2013) Additionally, HRM can be consider as a
process because in which focus on to improve working performance and skills of staff members
through the conducted appropriate training and development programmes at work place. In this
addition, HR department of firm are responsible to design employee benefit plan, recruitment
process, system and so more.(Renwick, Redman and Maguire, 2013) Basically, this assignment
based on TESCO it is an largest and starring retail firm of UK. It sells several type of home
products, clothes, food items and so more. In the context of TESCO, here will be define the
actual effectiveness of recruitment, selection and appraisal processes. Additionally, will be
design an appropriate job specification for the HR manager and clarify its main roles and
responsibilities which will have to be performed within the company. However, in this report
will produce CV and covering letter for the HR manager and in the last will be write down
reflective essay on work, preparation and performance.(Armstrong and Taylor, 2014)
Illustration 1: Human resource management
(Source- Trueffelpix, 2017)
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TASK 1
Human resource management is an important concept for every kind of enterprise
because without employees company cannot get success and reach their pre decided goals and
objectives. (Renz, 2016) Therefore, with the help of HRM aspect HR department can hire
applicable and skilled employees in the organisation as well as they can conduct better training
and development programmes for employees for improving their working performance and style.
As per define, in this study has been chosen TESCO retail supermarket of UK. (Trueffelpix,
2017) This organisation concentrate on to hire knowledgeable candidates so that it can increased
their sales and income level through the get high number of attention from customers. TESCO
has approximately more than 360000 employees at world wide level additionally it has around
86% sales from the UK. This organisation operates in 12 countries of world outside the UK
including China, Japan and Turkey. It is also currently open stores in US because it seeks to be
expand their firm across all over the world. (Schuler, Jackson and Tarique, 2011) In this
addition, it can be carried out as expansion strategy of TESCO. On the other hand, aim of this
firm is to every employees work together to reach targets and objectives. For this, it is needed to
be hire right person in the right job profile at the actual and suitable time period. Further, TESCO
has its own an effective structured process for the recruitment and selection so that it can attract
high number of candidates towards organisation for significantly playing managerial and
operational roles. (Aswathappa, 2013)
In order to this, there are presented an appropriate job specification for the post of HR
Manager in TESCO. Thus, there is required some qualification, skills and abilities which all are
defining under below such as:
(1) Job specification
JOB SPECIFICATION
HR Manager
Company name TESCO PLC.
Reporting to HR Manager
Requirements  Good communication skills
 Positive attitude and behaviour
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 Interpersonal and managerial skills
 Hard working
 Management qualities
 Leadership skills
 Team management capabilities
Qualifications Masters and Diploma in specialisation subject
is Human resource management from the
reputed university.
Experience  2-3 years experience
 Authentic proof of experience
Responsibilities or Duties  To measure and examine the actual
working performance and style of
employees at the work place of
TESCO.
 To conduct effective training and
development programmes for staff
members.
 Develop healthy working environment
within the organisation
 Try to understand issues and problems
of employees an resolve them through
appropriate solutions.
 To equally treat and manage all
employees without any discrimination
nature
 Develop effective strategies, polices
and methods for handling situations.
 To make employment benefits,
compensation
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 Planning for staffing requirements
within the organisation
 To use effective recruitment and
selection process.
Area of Expertise  Better communication skills
 Proper knowledge about HR
 Training and development
 Problem settlement
 Performance management
 Leadership and motivation skills
Other Qualities  Time management
 Interpersonal skills
 Communication abilities
 Managerial capabilities
(2) Application form
Every company has their won application form which have to be full fill by all candidates
which they wants to be apply within the organisation for selected an position.(Scullion and
Collings, 2011) Thus, there are have to be mention some details so that employers can easy to
communicate and identify participate.(Bolman and Deal, 2017) Therefore there are represent an
appropriate application form of TESCO for the HR manager such as:
Application Form
Miss/ Mrs/ Ms/Mr. First Name (s) …..................................
Middle Name (s) …......................... Last name …...................
My Address is …...................................................................
If studying what is your team time address? ….......................
Date of Birth …........................................
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National insurance number …................................................
My Contact details are :
Home …..............................
Work ….............................
Mobile …...........................
E- mail …..............................
The best time to catch me to arrange an interview is in the:
Morning …......................
Afternoon …...................
Evening ….....................
I can give you confirmation that I am legally entitled to work in the UK
Yes …..................
No …....................
(3) Interview and job justification
Interview can be carried out as a procedure because in which interviews ask some
appropriate questions to interviewee. In which employers of the company can easy to identify
actual skills, knowledge, capabilities, qualification, communication capabilities and so more. As
per their requirements employers will systematically select or hire suitable candidates within the
organisation. (Boxall and Purcell, 2011) Every business firm has some demand which have to
be applicants so that they can give proper satisfaction and reach their pre decided targets.
(Sparrow, Brewster and Chung, 2016) There are demonstrating some major requirements of
TESCO which they wants in HR manager such as:
 Approximately 2 – 3 years experience in the retail sector
 Graduate and masters in Human resource management subject
 Good communication skills
 Management capabilities
 Leadership and motivational qualities
 Interpersonal and managerial skills
 Time management abilities
 High ethical values. (Storey, 2014)
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In order to this, there are shows some questions which will be asked to interviewee by the
interviewers. TESCO might be take 1 – 2 weeks for taking decision for the appointing HR
manager within the organisation.
Interview questions
Question 1 : Tell me what's your name and where are you from?
Question 2 : Why do you want to join TESCO company?
Question 3: What separates you from other staff members?
Question 4: What's your actual strengths and weaknesses?
Question 5: How long time from you are working in retail sector?
Question 6: What do you know about Human resource management concept and employing
methodologies?
Question 7: Who are the major competitors of TESCO a this time?
Question 8: What are the actual roles and responsibilities of HR manager within the
organisation?
Question 9: How you be handle and control all over staff members?
Question 10: How to manage all over business activities and operations?
Job Justification: The candidate who will be chosen by the top management of TESCO
for the HR manager post have to be required all the stated skills and capabilities which has been
defined in an systematic style. (Bratton and Gold, 2012)Hence, HR manager is an major
employer which plays several important role within the organisation as per their working style
and management system employee's quality and system also affect either positive or negative.
Due to this, must be follows rules and regulations which had enacted by top management
department of TESCO. Company's income and sales depends upon their employment therefore
must be clarify the demand, objectives, vision, mission, roles and responsibilities to applicant.
(4) Job offer
Job Offer Letter
7th December 2017,
First Name : …................
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Middle name: …................. Last Name: …................
Address : ….............
Phone number
Pin code
Subject : Letter for the position of HR Manager in TESCO company
Dear sir,
We are offer to you the post of HR manager in the TESCO retail super market of UK as
discussed by us you can join by next Monday on 11th December 2017, if there is having changes
in the date of your joining so that changes can be taken under effective consideration.
Your gross salary is 12 to 15 Dollar per month. Various type of companies and government
deduction also will be consider in your salary.
The major roles, responsibilities and other terms of your employment will be clarify by the
company in the appointment letter.
We welcome you to in TESCO retail company of UK and I hope it would be the beginning of a
long and mutual advantageous.
Kindly acknowledge the duplicate copy of this job offer letter as an acceptance of this offer.
Thank you
Your sincerely
For TESCO super market
XYZ
Assistant manager.
(5) Performance appraisal methods
Performance appraisal is a process because in which systematically analyse and evaluate
actual and current working performance of employees. (Brewster and Hegewisch, 2017)
Basically, It is conduct within the organisation on the annual basis which aids to give several
opportunities to staff members as per the reflect on the duties and responsibilities which has been
performed by them. In which also included person's behaviour, attitude, personality, skills,
performance and so more in the selected job profile.(Werner and DeSimone, 2011) Every
organisation concentrate on to use and adopt smart performance appraisals method at the work
place because employers sees to be increase their quality and style so that they can take proper
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competitive advantageous and get success as well. It helps to set an brand image in the market as
well as in the customer's mind towards company services. Due to this, employers can easy to
compete with their major competitors. (Budhwar and Debrah, 2013)
Therefore, there are different type of applications of appraisals which can be used by
compensation, performance improvement, promotion, terminations etc. Along with this, various
type of performance appraisal methods are listed under below:
 Assessment centre method: The aim of this method is to test and check participant in
the social conditions. Generally, it is used by start ups for evaluating and analysing their
skills and capabilities. Additionally, it is useful for assessing managers of the company
who have to significantly deal and handle with their subordinates, peers, supervisors on
the regular basis in enterprise. In the last, with the help of this method will easy to
examine and understand the capabilities and capacity of employees in the social settings.
 Behaviourally Anchored Rating Scale: It is an modern performance appraisal method
which is used by most of the companies for their employees. This aspect is most
equitable technique as compared to others. Generally, in which included different type of
narrative acting such as essay assessment and quantifiable proficiencies just like rating
scale. (Chelladurai and Kerwin, 2017)
 Critical incident technique: This performance appraisals method as like essay
evaluation. In which prepare actual report and statements on employees in the both sense
positive or negative style at work place. The made statements are systematically recorded
in the cumulative manner in the provided and given time period. While organisation
using this appraisal method within the company than softly determined how staff
members are working and their quality as well in the day to day operations. Therefore,
Critical incident technique is not easy to use and adopt for apprising working quality but
it helps to increase level of job interviews.
 Human asset accounting method: This performance appraisal is commercial and
practical in the nature which can be used by any organisations. It assists to increase
revenue of the company also attract high number of happy customers. Apart from this, it
is an fair and effective process as per the company as well as employees of firm because
it aids to indicates actual profit and sales. (Cleaver, 2017)
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 Management by objectives: This performance appraisal method is less time and cost
effective method.(Wright and McMahan, 2011) In which significantly set and decided
objectives and targets by staff members either by the employers and managers which
have to be achieve by them. With the help of this performance appraisal method will
significantly analysed and evaluate actual working style. Hence, in which determined and
measured how staff members are working and which strategies they are using for getting
success in the high competition.
 Paired comparison method: This performance appraisal method basically used by start
ups, small business firms. In which each staff members are compared with every
employees which are presently working in the same team. (Coff and Kryscynski, 2011)
 Rating scale: In which systematically set scaling and rates by employers of the
organisation so that they can easy to identify performance of staff members as per the
rating numbers. Rating scale performance appraisal aspect already decided standards by
employers or managers of firm which have to be meet by all staff members. In order to
this, rating scale aspect is as like grading system which is used by schools. In which
provided appropriate rating to all team members and employees as per their working style
and performance. (Daley, 2012)
 Trait focussed appraisals: This method can be used for developing healthy work ethics
and cultures within the organisation so that employees will effectively performed their
works and get success. In which carried out several attributes such as helpfulness
dependability, punctuality and so more as per that managers will being appraised all the
participants. This method aids to increase motivation and confidence level of workers
towards their works. (Effective Communication for Resolving Conflict, 2013.)
 360 degree feedback: This is one of the best method of performance appraisal because in
which included potential feedback about employee of firm from all staff members who
has been interact or communicate in an particular time. Hence, they can be peers,
colleagues, subordinates, supervisors and customers. In the last, 360 performance
appraisal is beneficial for start ups and small business firm because this is the best source
to examine and review over all working performance of employees. (Demerouti and
Bakker, 2011)
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TESCO is an largest supermarket of UK it provides several services and facilities to
customers as per their needs and demand. Along with this, TESCO recently open stores in US
thus there are large number of vacancies are available due to this in this organisation a candidate
wants to be apply for HR manager post. However, after appointing the participants within the
organisation have to significantly analysed and evaluate their working performance and style.
Thus, must be choose appropriate and suitable performance appraisals methods so that HR
manger will conduct better training and development programmes for employees through this
they can increase their working quality, skills and capabilities in an impelling mode. Generally,
TESCO using 360 performance appraisal method in the company because it is an most important
aspect in which easy to examine and evaluate overall performance and quality of workers.
Therefore, company's income and sales are depends upon their working system due to this must
be focus on their practical system. (Flamholtz, E. G., 2012)
(6) Recruitment and selection performance management and people development
Workforce planning can understand as a process with the help of this can easy to analyse
and evaluate the actual requirement of persons in the future in the context of numbers,
capabilities, qualifications and locations. Hence, there are necessary to be make an effective plan
so that they can met through the recruitment and training process. (Building Good Employee
Relations through Communication, 2013)TESCO wants to recruit or hire candidates on a regular
basis for the both type of businesses such as food and non- food organisations. At this time, in
this organisation as available several positions because it opens new stores in the UK. For
example: In 2008/2009 TESCO calculate and identify it will be needs for around 4000 new
managers for growing business firm. Hence, this process used by TESCO in each year from the
last wee of February. In this addition, employers of the company are quarterly reviews and
measure in May, August and November so that it can hire and adjust staff members and recruit
new persons within the organisation for selected job profile. (Greenberg and Colquitt, 2013)
TESCO using annual appraisal scheme so that participates can apply for the bigger jobs
at work place of business. With the help of this aspect employees will examine and identify the
major roles and responsibilities which they have to be performed if they would like to make and
develop their career with TESCO company. In order to this, top level management of this firm
already set their requirements which have to be in participate such as technical abilities,
competences, positive behaviour. So that they can understand the actual needs and expectations
10

of customers from business as per that employees will systematically provide better quality of
services and facilities to them. (Guest, 2011)
Basically, recruitment included several activities which aids to attract the right persons to
apply for the vacancies within the organisation. Thus, TESCO advertises their available jobs or
vacancies in the different ways. In the context of internal recruitment concept, TESCO firstly
focus on its internal capable employees to full fill vacancies. Therefore, employers are make an
appropriate list of employees which may be looking for move out for the new post. Additionally,
they develop internal management development programme which is advertise in the internal
environment on its intranet for 2 to 3 weeks. Whereas, external recruitment TESCO advertise
their jobs via official TESCO website is WWW. Tesco-careers.Com. (Hendry, 2012)
Selection can also understand as process because in which select applicable and suitable
candidates for an selected vacancy within the organisation. In order to this, its necessary to be
follows legal rules and regulations of employment by employers of the company. Thus,
screening candidates is an important part of selection process because with the help of this can
easy to identify the actual capabilities and skills of participates. In the first stage of screening
TESCO selectors or HR department focus on applicant CV because there are mention all
information about their history and education as per that management of the company can easy
to identify.(Jackson and Parry, 2011)
Recommendations
There are providing some appropriate recommendations to the company so that they can
improve their effectiveness and working efficiency thus all these suggestions are stated under
below:
 Should systematically clarify the major goals and expectations of company from their
employees
 Try to understand and share proper information with all staff members so that they can
also share their views and ideas with each others. (Kavanagh and Johnson, 2017)
 Must focus on to develop appropriate open communication within the organisation thus
staff members will easy to communicate or interact with each others
 Should conduct some motivational and confidential programmes and activities at work
place so that staff members can motivate to get success and reach their targets.
11

 Necessary to actively promote organisational effectiveness, reputation, values and ethics
of the business firm.
 Must develop strong and healthy working environment within the company than softly
develop better relations with colleagues, supervisors and subordinates.
 Provide reliable feedbacks and reviews to employees as per their working performance
and style.(Kehoe and Wright, 2013)
 Should try to understand problems and issues of staff members additionally must be find
out suitable solutions for resolving them.
 Set and implement some effective employment benefit system, rewards, incentives for
employees so that they can motivate and confident to get opportunities in high
competition.
 Should effectively celebrate financial and non financial success of the company
 Must be conduct effective training and development programmes within the organisation
so that staff members can learn how they should perform their works as well as how they
can enhance their working quality.
 In the last, must develop and increase the team spirit within the company so that staff
members will complete their work in a team for attaining decided goals and objectives.
(Mathis and Jackson, 2011)
TASK 2
In this study has been chosen HR manager as a post within the TESCO so that has been
prepared an appropriate job specification for that. With the help of this applicant can easy to
identify and examine their major roles and responsibilities which they have to be performed at
work place. Therefore, here are defining some roles of HR managers such as: (Mendenhall,
2012)
 To conduct effective training and development programmes within the organisation for
employees.
 To develop suitable employment benefit system, polices, rules and regulations which
must be clarify to all staff members
 To systematically analyse and evaluate the actual working performance and qualities of
workers with the help of performance appraisal methods and techniques.
12

 Conduct recruitment and selection programmes so that it can be attract hire applicable
candidates for the right job profile. (Moutinho, 2011)
 To develop and maintain healthy working environment at work place so that every staff
members better performed their targets and take opportunities
 To understand conflicts and issues of employees then should find out suitable and
applicable solutions for resolving them and giving satisfaction.
 To manage and control all over business activities and operations in an systematic mode
thus they can complete on time with better outcomes and results. (Purce, 2014)
 To clarify the major roles and responsibilities to every employees as per their position
 To identify and systematic state objectives and goals of company to workers so that they
will also set their targets which have to attain in future.
Curriculum Vitae
Name: ............
Address: ..................
Telephone number: …..............
Email: …..............................
Career Objective: To continually pick up and build up my aptitudes while working in an large
organisation which trust in double development and advancement.
Academic Qualification:
 Graduate
 Masters in the specialisation in Human resource management
Experience:
 HR assistant in ASDA from last 2 years.
Personal skills:
 Good communication skills
 Excellent Team management and leadership quality
 Employee Interaction and engagement
 Honesty and Loyalty
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 Punctual and situation analysis skills
 Time management skills
 Interpersonal and managerial abilities
Declaration:
I seriously declare that everything expressed in this CV is correct and authentic manner.
Thank you
Date …..................................
Signature …..............................
Covering Letter
Coed Road. Llanishen. Cardiff. CF 14 4TT. Tesco
Telephone number : + 0330 123 0250*
Email Id : www. Tesco.com
December 7th, 2017
Name : …..................
Address : …................
Phone Number : …........................
Dear sir/ ma'am,
I am very happy and glad to apply in TESCO organisation for the post of HR manager which
was recently advertise on internet and company's official site. Therefore, I have provide my CV
for your consideration.
I am proper qualities and experience holder person in the retail sector. Additionally, I have
effective communication skills, interpersonal capabilities, time management abilities and good
decision making quality. So that I am capable to full fill your major requirements and demands
due to this TESCO can get success in their expansion as well as increase sales.
I will communicate with you within the few days to test that I ma having discussion if it is
suitable and possible from your side
Thank you
Your truly
Name : ….......................
14

Signature : …......................
15

TASK 3
Reflective Essay
Manager is one of the important assets of a company in which they manage and control
all the organizational activities in order to achieve positive results. As a HR manager of Tesco, I
manage all the operational activities to improve overall performance of the company in effective
manner. I also provide better guidelines to their staff members in which they perform their task
to get desirables goals and objectives. In cited organization my main and important role is
manage, create and implement all the organizational activities to maintain healthy work
environment at the workplace which leads in encouraging employees morale towards the work
and their performance. It is my important duty to develop all the process in which company
easily achieve its goals and objectives in most effective manner. In Tesco context, I am
responsible for managing all the position, policies, program s and various activities in which firm
set their target to attain overall growth at market place. With the help of this I can easily develop
employees performance by providing better services at the workplace. The main task of mine
within the organization is recruiting and selecting the capable candidates for a fill the vacant
place in organization. In this I organize better recruiting process to hire skilled employees who
perform their job responsibilities in order to achieve their target in most effective manner. It
leads in improving my capabilities and also enhance own managing styles to get better results. It
directly contribute in improving overall performance of the company. As a manager of the
company I m also responsible for determining the employees training needs and organize better
training and development session to improve employees performance at the workplace. This
process helps me in maintaining better working environment in which all the employees easily
perform their activities to achieve their target that directly impact on overall performance of the
company. In this context, I set all the policies and strategies as per company requirements so that
I can easily provide better direction to the employees in order to get their better performance
level. For enhancing overall productivity and performance level I m provide better training and
development programs in which employees put their strong efforts to achieve all the
organizational targets. Along with this, I also provide better benefits such as rewards system,
incentives and gift voucher to my staff members as per their performance level so that they get
motivated. Their best performance level assist in me to accomplishing all the target in most

effective manner. All these are my work in which I perform my duties to develop company
performance. As per HR manager of Tesco I also promote healthy work environment which
reduce the chances of arising conflict situation and maintain positive workplace. It helps in
motivating workers to achieve positive targets in systematic manner. As per mu own work I
develop overall performance and also enhance employees productivity by providing better
services to them.
2

On the other side, in recent time Tesco set their various outlets and store in UK for
achieving higher success at market place. For this Tesco needs managers to manage all the
activities in effective way. In this aspect I applied for a manager post so that I determine all the
needs of company for their manager. And also evaluate that how to perform their task within
workplace to fulfil requirements of the company. In this context, I will gather information for my
preparation that what kind of process perform in the Tesco to achieve its goals and objectives. It
is also important for me to clearly familiar with the job description which assist me to
understanding all the responsibilities in the company. With the help of this as a manager I easily
perform my job duties with the purpose of achieving better results. In this I also evaluate my
strength and weakness towards the job position which helps me in effectively work on my
negative points in order to improve my performance level at the workplace. In preparation of job
position of HR manager I prepare all the interviews qualification for achieving better results. In
which Tesco conduct a interview session I which they define their needs and requirements for
the manager so that I can tries to put mu best efforts to get selection within the organization.
Along with this, as per my performance I easily perform my task for the company.
Because as per the task that recruiting right person for right job. For this company set time 2
weeks and give some resources with the help of this I was conduct a recruitment and selection
activity in which I promote a particular job position in front of candidates to attract them. It assist
in inviting large number of applicant for applying job so that I take their interview for selecting
the best candidates for perform their job position. I got better success in this process and select a
experienced candidate and fill the vacant place within the organization. With the help of this I
easily perform my task I effective manner which helps in me to improving my performance level
which directly lead in improving overall performance if the company at market place. As per
overall performance of mine I can easily handle all the workers and also provide motivational
level so that they fulfil their job requirements in most effective manner. I this context, I m good
in managing overall operational activities which contribute in organizational performance and
also help to improving brand image at market place. By selecting best candidates within the
organization I easily monitor their performance level and also provide better training and
development programs to improve their productivity level. It helps in maintain overall standard
of the company and also get best advantage form their employees by attaining higher success.
All these helps in me to improving my work performance because I which I also provide better
3

benefits to employees so that they perform their activities in effective manner and get positive
results.
CONCLUSION
From the above mentioned study it has been concluded that, human resource
management helps to manage all over employees of the company so that they can significantly
complete their works and get success in the competitive market place. Thus, there has been
chosen TESCO because it wants to hire new candidates within the organisation. Therefore, here
has been chosen HR manager as a post than has been elaborated major roles and responsibilities
with the company which had performed by that. Therefore, job specialisation, job description,
application form, interview questions, job offers and CV also made prepared for the HR
manager. In order to this, has been demonstrated several type of performance appraisals methods
and clarify the 360 performance appraisal technique has been used by TESCO for analysing and
evaluating performance and quality of their staff members. Along with this, here has been
defined different type of recruitment and selection methods which used by TESCO for hiring
candidates and give some appropriate recommendations to enterprise so that they can enhance
their effectiveness. In the last here has been wrote down an effective reflective essay on own
experience and performance.
4

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