Developing HR Skills, Teams, and Organizational Performance at Tesco

This report provides an in-depth analysis of human resource management within Tesco, focusing on the essential skills and professional development required for HR professionals. It begins by identifying the key knowledge and skills necessary for HR managers, including communication, multitasking, and negotiation, and emphasizes the importance of continuous professional development (CPD) for enhancing employee performance and organizational productivity. The report then outlines a personal skills audit and a professional development plan, evaluating strengths and weaknesses and suggesting improvements. The report further explores the differences between organizational and individual learning, highlighting the need for continuous learning to sustain performance. It discusses how high-performance work (HPW) contributes to employee engagement and competitive advantage, and examines various approaches to performance management. The report uses Tesco as a case study, illustrating how effective HR practices can drive organizational success and create a positive work environment.

Developing Individual, Teams
and Organisations

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1 Appropriate professional knowledge or skills that are required by HR professionals. .......1
P2 Personal skills audit or develop professional development plan...........................................2
TASK 2............................................................................................................................................5
P3 Differences between organisational or individual training, learning and development........5
P4 Requirement of continuous learning or professional development for sustainable
performance.................................................................................................................................7
TASK 3............................................................................................................................................8
P5 HPW contributes to employees engagement or competitive advantage................................8
TASK 4............................................................................................................................................9
P6 Approaches to performance management..............................................................................9
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................10

INTRODUCTION
Now a days , every organisation want to increase their growth rate in competative
business environment . So, organisation need to manage or control their team as well as
individual effectively to perform all operations and tasks significantly. Fundamentally, team
formed by some people of company who work together to achieve common goals in fixed time
period (Herrmann and Herrmann-Nehdi, 2015). Team member required some skills and
knowledge to carry all task effectively by managing or controlling them in significant style. This
project report is based on Tesco company. It is one the largest organisation. It is private grocery
company which operate wide range of grocery products like baby foods, pet care, household,
beauty care, health and fresh foods. This report discussed about various professional skills,
behaviour and knowledge which required in HR officer in company. Apart from this, there will
be conduct an effective development plan or personal skill audit will be created for selected firm.

TASK 1
P1 Appropriate professional knowledge or skills that are required by HR professionals.
In every company large or small human resource manager play very important role
because it manage or control all business activities, operations and employees effectively. So, it
is necessary for HR manager to have some skills, qualities, capabilities or knowledge. The CPD
method (Continuing professional development) is used by HR manager to enhance their
employees performance at work place. This method used to identify or determine actual
knowledge, skills and experience of employees. The profitability or productivity of company
are copmletely dependent on them (Brown and Harvey, 2011). The actual benefits of developing
team, individual or organisation is explained as below:
 Through CDS they can enhance skills and have ethical approach to increase customers by
generating faith in them
 By using this method, Tesco company can create harmony and positive environment by
infusing values to their work which leads to implanting job satisfaction and effective
utilisation human resources.
 It increases learning and competitive environment which helps in development of
employees .
 CPD help to managing or increasing the knowledge, capabilities and skills of employees
so that they can give their best to perform their task and activities in proper manner (Salas
and et. al., 2012).
As a HR manager in Tesco company one will have to growth and development in
competitive market by creating effective team for achieving common set of goals and objectives.
Therefore, it is necessary to have some skills, knowledge and capabilities to complete their work
effectively.
 For creating healthy and positive working environment at work place company need to
follow appropriate plan, strong method of strategies and proper polices.
 On continuous basis they should resolve issue and problems related with salary or wages
of employees and provide them some extra benefits.
 It is significant for them to work with all departs of the organisation with mutual
understanding. First, they need to understand their operations, functions or strategies

properly and than adopt them in working system to complete the project and task in
systematic manner. Mainly, HR focus to recruit any experience person in the company who have high skills,
capabilities and knowledge. The recruiting process required so many methods or
activities like specification of person, description of position, filling application form,
shortlist, interview process, selection, hiring or than appointment.
Skill and knowledge of HR professionals
 Communication skills -HR must have communication skills which helps them to
transfer information effectively which includes both writing skills and listening skills.
 Multitasking- The HR is afloated with many issues on daily basis, like complains,
disputes and employee , they must be able to understand and handle them as wuickly as
possible
 Negotiation- Important factor is to make the task done for that the mananger should
negotiate and handle the matter or any clashes properly with effective manager's skills. Organised- They must be organised so that thy can able to handle every prospects In both
internal and external organisational environment
Behaviour of human resource manager: - Accountability- They must be responsible for their own actions and decisionsand should
be committed to their work. Adaptability – Must adapt to changing environment and apply ritical thinking to sustain
as soon as possible. Communication-effective communication skills must be a initial fasctoe of HR manager Quality- Must focus on efficiency and quality of work.
 Inclusive- Must have good interaction with community and business partners.
P2 Personal skills audit or develop professional development plan
In the process of personal audit person's actual strengths, skills, weaknesses, knowledge
and capabilities to perform any task or activity. The productivity and profitability of company is
depend upon employees so, it is necessary to find all this content within employees. In Tesco
company HR manager want to conduct effectively personal audit to identify the skills, qualities
or various attributes to manage everything in organisation in momentous manner (Ford, 2014). In
every company HR manager play significant role to control all employees and manage

everything by using several skills or qualities and provide proper guidelines to employees to
attain best outcomes.
There are so many skills or knowledge required by employees which is necessary for
them to perform well in the organisation such as information technology skill through which
employees can use internet to execute their task effectively with suitable quality. On the other
side, communication skills which is one of the best and important ability in person through
which employees can share their thoughts and ideas with each other. It help to increase mutual
understanding among employees so that they effectively perform their task and operations in
systematic form (Légaré and et. al., 2011). The proper communication skill is very important for
growth and development of company which help to reduce issues and conflicts from the
organisation because of it employees will perform their activity or operations in right form.
Apart from this, there are some strengths and weaknesses which are explained as follows:
Illustration 1: Weaknesses and strengths, 2017
STRENGTH
 Properly use Email or many other
functions.
WEAKNESS
 Not have any information or skills
about method of HR specialists.

 They have knowledge to operate
internet or Microsoft office and many
other software.
 Have great skills or knowledge to
present good report on various topics
 Resolve any kind of technical issues or
problem systematically in proper way.
 They can manage and arrange required
material effectively and develop
presentation programmes. To resolving issues and problem
provide appropriate solution as well as
advice.
 They don't have any proper knowledge
or experience related data base
system.
 Do not have appropriate information
regarding drafting contract of
employment (Marquardt and et. al.,
2011).
 They don't give suitable training
programs to employees
 Need to enhance or improve
spreadsheet and Microsoft excel sheet
knowledge.
There are many skills or capabilities through which easily determine the knowledge,
skills and capabilities of HR manger. Major function of HR manger is to conduct training and
development session for their employees to attain their goals and objectives by performing any
kind of task and activity within the organisation. It conduct to improve employees skills and
abilities due to this their performance or quality enhance which help to increase profitability as
well as productivity consequently. There is effective development plan which is define as
follows:
S.
No
Learning
objective
Current
skilfulness
(good-6 3.5
average 2
week)
Target
skilfulness
Development possibility Time
period
1 Communic
ation skills
6 6 This skill is beneficial for the
organisation as, with the help of
this employees can share any kind
of issues or problems with each
2month

others. It help to improve
relationship of manager and
employees within company and
also enhance their mutual
understanding.
2 Technical
skills
3.5 6 For the growth and development
company HR must have few
technical knowledge and sort out
basic probes related to software
used .
4 months
3 Technologi
cal skills
4.5 6 They must be upgraded with
technology used in business
environment and must be upgraded
to have competence in changing
environment (Bolman and Deal,
2017).
5 months
Skill Very Good Good Adequate Little or no
experience
Information
Technology
Usage of Microsoft
word
✔
Usage of Microsoft
Excel
✔
Use specialist HR
software
✔
Use a database ✔
Use the internet ✔
Use Email ✔
Use PowerPoint ✔

Skill Very Good Good Adequate Little or no
experience
Communicatio
n skills
Drafting
contracts of
employment
✔
Taking notes of
disciplinary
hearing
✔
Write reports ✔
Produce
materials to
support
presentations
✔
Delivering a
training session
✔
Resolving
disputes
✔
Interviewing ✔
Advising on HR
issues
✔
Skill Very Good Good Adequate Little or no
Experience
Problem
solving skills
Make good use
of verbal
reasoning skills,
able to handle
complex data
and make
selective use of
information
✔
Explore more
than one
solution in
order to solve a
problem
✔
Consider the ✔

ideas of others
to help solve
problems
Supervisory Management
How much experience
have you had in your
placements?
< 1 month 1-3 months
✔
> 3 months
How many people
have
you managed at any
one time?
None 1-5 Above 5
✔
TASK 2
P3 Differences between organisational or individual training, learning and development
Organisation learning: As every organisation want to enhance knowledge, skills and
capabilities of employees so that they can do effectively work in their task and operations. For
this, organisation conduct proper activities or methods that can be on the job and off the job for
the development of employees in the organisation. It is important for every organisation to
provide appropriate training and development sessions to enhance employees performance in
effective manner within the organisation. Organisational profitability as well as productivity are
depend upon the performance and quality of employees work. If employee perform their
operations and task in systematic manner then they can attract more and more customers towards
their products and services with the help of this organisation can increase their profitability level
in competitive business market place in fixed time period.

Individual learning: In this aspect an person learn or enhance their knowledge and skills from
their own. It important aspect for all person as people learn so many different things or develop
their abilities as well as capabilities. This will respectively increase the level of profitability or
productivity of company (Hitt and et. al., 2011). With the help of this tesco company can achieve
their goals and objectives effectively in competitive business market place. There is major
difference between organisation as well as individual learning which is define as follows:
Basis Individual learning Organisation learning
Self improvement In this method employees can
increase their working skills ,
ability or knowledge level through
attaining lectures, meeting,
conferences, internet or many
other learning methods.
In the context of learning style
employee increase their quality and
performance effectively.
Share vision Employee can get success and
growth more effectively if they set
some goals or objectives for their
future.
In this method employees of company
were guided with some goals and
objectives which the have to follow
Team learning By doing work in team and group,
employee can improve their
learning knowledge as well as
skills to attain goals in systematic
form.
In company it is necessary to provide
positive and healthy working
environment to their employees so
that they can give best in their work.
Analysis It help to identify personal
knowledge, skills and capabilities
which help to achieve goals and
objectives effectively.
With the help of this learning style
organisation provide many activities
or functions to their employees to
enhance their skills as well as
capabilities (Eime and et. al.,2013).
Difference between training and development

Training Development
It is a learning environment in which employee
have opportunity to develop their skills
It is an educational process deals with overall
development of employee
It is short term It is long term
P4 Requirement of continuous learning or professional development for sustainable performance
Continuous learning and development is most beneficial aspect for the organisational as
well as individual learning. With the help of this individual can enhance their skills, abilities and
knowledge in effective or efficient manner. Therefore, employees can perform effectively their
task and operations and get success and growth in competitive business organisation. For this
company provide various sources of continuous learning to their employees which are define as
follows:
Online learning: It is most beneficial method of learning because there are so many information
available on internet about any kind of topic. Now days most of the person using this method of
learning. It help to enhance employees capabilities or abilities technical skills and knowledge.
With the help of this employees can operate all functions easily to attain best outcomes. This
method is used by company to enhance their employees skills and knowledge so that their ability
to perform work increase. It is necessary for organisation to provide appropriate training and
development session to their staff member to encourage their work capabilities. Online training
provide wide range of information and knowledge about new things easily (Decuyper, Dochy
and Van den Bossche, 2010).
Proper training or development: Every company should provide training and development
programs to their employees on regular basis to enhance employees performance. Training and
development is consider as important function of HR. It help to gain new knowledge regarding
work to all staff members so that they learn or understand the way how they should do their task
and activities. Through this company can adopt strong strategies in their working system to gain
more profitability and productivity.
Seminars or conferences: It is method of learning through which employees can enhance their
skills, knowledge and capabilities through asking any type of questions related to any subject. It