LSC UoS BA - Tesco Case Study: HRM, ICT, Policies & Leadership Role

This case study analyzes Tesco's human resource management strategies, focusing on the impact of communication technology and the alignment of policies with strategic objectives. It examines the role of HRM models and external factors, such as PEST analysis, in developing human capital within the organization, especially in the context of the COVID-19 pandemic. The report discusses existing organizational rules related to recruitment, training, and performance evaluation, and recommends new initiatives for adapting to the 'new normal,' emphasizing the responsibilities of leaders in implementing these changes. The analysis concludes that effective HRM is crucial for achieving business growth and navigating challenges, with a focus on employee safety, ethical conduct, and innovation.

ESSAY CASE STUDY

Table of Contents
INTRODUCTION ..........................................................................................................................3
MAIN BODY...................................................................................................................................3
CONCLUSION ...............................................................................................................................6
REFERENCES................................................................................................................................7

INTRODUCTION
Human resource management is a well defined approach that can be utilise in effective as
well as efficient manner to manage organisational activities. Basically this practice bring a
competitive change in environment that can through measuring performance of employee and
maximise their value(Brewin, 2020). This report is based on Tesco, it is a leading British multi
groceries retailer, which headquarters is in Welwyn Garden City, England. This report will cover
case study analysis in which define those theories and model and external factors that can
develop human capital in organisation and role and impact of communication technology on
workforce management, define some existing policies that relate to change in management
related to strategic objectives, provide recommendation on new initiative that can used by
business in order to live in this current normal, discuss the duty of leaders in implementing these
initiatives.
MAIN BODY
Discussion about the theories models and examine the role and effect of information and
communication technology
A COVID-19 generate many crises that can affect several organisation in respect to its
growth and success (Dushi and Skeja, 2020). In the scenario of the Tesco, it create positive
implication as no person want to go outside in between the crowd. In this scenario, the demand
of food and grocery increases with the help of mobilised network across the world. So for
developing human capital organisation company can use HR model, it is a strategic scheme that
can design to coordinate function of organisation in order to maintaining their human capital.
In the management of Tesco, Human resource management (HRM) plays a significant
role as they focus on develop ethical code of conduct of workers that can boost employee
morale. This model is used by respected company because it helps to make an appropriate
strategy for provide an effective training of employee which can convert into higher growth
after this COVID - 19 pandemic.

PEST Analysis -
 Political - It determine that how government can maintain economy. In relation to the
Tesco, this factor affect the morale of worker and productivity that is helpful for future
growth of human capital in order to lead with economic improvement and betterment.
 Economical - This refers to a extrinsic factor that affect the economy of business. In case
of respected organisation (Ghouri And et.al., 2020). After COVID - 19 scenario,
economic mobility of company can affect as this derives benefits to individual as well as
economy. This can enhance earning capabilities that helps to boost wealth. Due to this
infectious disease customer are avoid the crowd, they order their necessity thing via
remotely in an effective and efficient manner.
 Social - This refer to a wide spread term that can be used for making social network that
derive customer value. In context to the respected business, socially external element
helps in improving the human capital development in terms of enhancing trust and create
understanding, provide benefits. This can consider as key driven of economic success.
 Environmental - It is also termed to be an important factor that relate to worker
efficiency in order to developing capital. After the situation of COVID- 19 , the growth
and the improvement rates are declining due to the loss in an environmental degradation
in field of health, education, income trade. In context to the Tesco, environmental factor
affect in a positive way as food supply chain continuously working and can move where
it is needed.
Information technology plays a crucial role in Tesco company as it assist business to
provide various strong benefits in terms of product sales, purchase dealings and so on. thus this
can bring a competitive advantage in business. This technology can create a positive implication
on business through improving efficiency level and workflow. This can generate a automated
procedure for convey message , this is really helpful as it saves a lot time and concerned about
speeding of organisation working. On the other hand, Information technology (IT) relates with
each factor of the management use computer networking for. Information technology is creating
communication networking and dealings for the business in terms of securing the data and source
of information and develop and managing the database. It supports the worker of the Tesco, to
overcome or troubleshoot the issues with their computers or mobile devices or performing varied
range of other work to make sure the effectiveness and the security of business information

systems. It also relates to the demands for the professionals in this fields that are high and
developing and individuals who are entering in the fields. It also maintains the range of the
career paths to select the form of structure in an effective and efficient manner.
Discuss the existing rules of organisation in context to the management process
The policy that are used by company is focus on recruitment and selection process as this
derive to talent acquisition (Grimm, 2021). Basically, this helps to build strength that can use for
developing market share. Company can focus on selecting skilful candidate these are those
person who are concerned on achieving strategic objective of business.
It also focus on structured approach that relate to learning and development. This
basically involve on the job as well as of the job training to its development (Kar and et.al.,
2021). This is helpful in opening area for grasp various opportunities. This involves team
building, mentoring , job rotation and effective communication in between employees . This can
upgrade motivation of employee for do their best in order to achieving strategic objective of
business.
Another aspect is management process, in this element Tesco can evaluating the team
performance This can help to make a strategic change in terms of growing business market. It
can bring a cultural change in organisation. The group of worker in this respected company
manage the sales of products and services as this is helpful in attaining business objectives.
Recommendation
 Tesco have to combine their speed and stability. This ability can easily adopting changes
with rapid changing in marketplace. This can bring dynamic innovation in thinking as
this is the key element that directly driven to success. This new normal wants a rapid
growth in business to survive. Thus, this ability is really helpful.
 Organisation should focus on bringing systematic change by cooperation. This is the key
that regain business capacity to operate. It is beneficial for whole organisation or adapting
this new normal as company success is totally based on changes and this can recognise
those interdependency that are essential of changing in interrelationships. This systematic
cooperation effectively strengthen employees that is helpful in development whole
organisation. Business have to focus on addressing current and future desire of individuals as priorities
of people are changed due to pandemic in past few months. So company try to connect

with peers , partners and suppliers of industry as this can share ideas related to new
emerging trends. These insights are very useful for business because this will sparkle
quick ideas for attain business growth.
Responsibilities of the leaders for implementing new initiatives.
Coronavirus is a infectious disease that create various crises globally. Due to this
scenario, leader are highly active in their job roles as they focus on making company
transformation(Kim, 2019). The basic responsibility that perform by leader to provide security
and safety to their team. This can enhancing employee morale and they focus on generating
productivity. Leaders of Tesco take specific actions while implementing such initiatives which
are as follows:
 Effective mangers focus on taking best decision and also they set a list of priorities that
they have to fulfil. Such as keeping their employee safe, behave ethically and so on. This
is helpful for make changes in the business of management in terms of innovation,
effectiveness, fast etc. This may derive a contradictory priorities to their people in the
business of management in an effective and efficient manner.
 After COVID - 19, in this new normal leaders are also facing so many challenges in
terms of taking decisions related fire or hire the employee's (Nair, 2022). Due to this,
they may create risk margin. Hence , to overcome with this they are using non binary
approach as this assist to solve the rash of problems and generate lasting cohesion.
Leaders focus on working in a team as it arise creativity that generate productivity and
value for stress out clients.
 An effective communication is a better way to evolve in COVID - 19 situation. This can
choose by leaders for sharing orientated thoughts of the ideas, opinions and thoughts
between the team. It is very important because it helps to making a strong bonding
between team. The listeners also take this very seriously as this they can create a volatile
environment in the business of the management in an effective and efficient sort of the
manner.

CONCLUSION
From the above report it is being conclude that HRM is major part in succeeding business
growth. They focus on making HR strategy which is essential for business in order to run the
firm procedure and assist organisation towards achieving specific target of business. This
COVID - 19 carry out lots of challenges in business that can affect plan of business. In case of
grocery retail store Covid19 create an implication as groceries retailer respond to unprecedented
desire that affect the entire ecosystem. For overcome with certain consequences of corona
company can acquire various changes that can run towards organisational profitability.

REFERENCES
Books and Journals
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