BM563 Operations Management: Improving Tesco's HRM Practices

This report provides an analysis of operations management, focusing on Human Resource Management (HRM) within Tesco, a British multinational retail company. It explores the impact of HRM practices on the company's performance, highlighting both best and worst practices. The report analyze...Read More

Operations
Management

EXECUTIVE SUMMARY
In this project, there is a major focus on operations management and its key dimensions
which contributes to business development. The project covers various theories and models of
operations management which supports various business functions and tasks. The project covers
key role of top level management and strategic management in order to gain effectiveness in
major functions. The project also covers management techniques and strategies which are
required to manage different tasks and areas of a business. The project also covers key role of
information and technology in order to perform quick and accurate operations.

Table of Contents
EXECUTIVE SUMMARY.............................................................................................................2
INTRODUCTION ..........................................................................................................................4
TASK ..............................................................................................................................................5
Description of the area of operation chosen and the way it impacts on performance of a
company along with the finest and worse practice.................................................................5
Analysing the operations management techniques/ strategies which can be implemented by an
organisation in order to to improve the worse practice and boost efficiency of company.....6
The way information and technology can be embedded in the process ................................7
The key supporting functions that are linked with chosen area of operations management
practices and how they contribute to success ........................................................................9
CONCLUSION .............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
The operations management is considered as one of the major bodies of an organisation
which helps in managing key issues and challenges (Agrawal, Atasu, and Van Wassenhove,
2019). In the era of stiff competition between key companies, it is essential to focus on
operations management in order to achieve major goals and objectives. This is one of the key
role of operations management of a business to focus on analysing different ways and methods in
order to achieve effectiveness. In this report example of TESCO company is taken into
consideration which is British Multinational retail sector firm. The TESCO company was
founded in the year 1919 and it deals in grocery and other merchandise. TESCO has conducting
its business operations in different countries all across the globe and is widely known for its
products and services. The project will cover major dimensions of operations management which
are required to successfully develop effective goods and services. This project will also cover
role of operational management techniques and strategies which are helpful in gaining growth
and expansion.

TASK
Description of the area of operation chosen and the way it impacts on performance of a company
along with the finest and worse practice
The chosen area in this section is “Human resource management” which is a major
organisational body and considered as backbone of a company. It is important for a business
entity to focus on development of key approach related to human resource management in order
to gain competitive advantage. The human resource management department is playing an
important role at TESCO by managing precious employees of company. The Human resource
management is also dedicated to provide key solutions related to employee functioning at
TESCO. This is also one of the major functions of HR manager in a company to develop key
practices and functions which are helpful in increasing competitive strength of company (Anand,
and Gray, 2017). The overall performance and development of an individual is essential for an
individual. It is essential for a business entity like TESCO to focus on performance assessment
and evaluation of major employees in order to gain competency edge. The major companies in
the global and domestic marketplace focus on increasing performance of employees by adopting
major and sustainable practices. The following are key benefits of Human resource management
which impacts on overall performance of a company:
 Employee harmony- It is very much important for the organisation to increase harmony
of employees in order to develop crucial relationship. This helps in increasing the
employee satisfaction which directly impacts on their performance in an effective
manner. The harmony between employees is also crucial in order to formulate and
develop best business practices.
 Performance management and evaluation- The management of performance is one of
the major functions and benefits of human resource management (Choi, Wallace, and
Wang, 2018). The time to time appraisal of performance is also one of the major
functions of a business entity in order to lead the marketplace.
 Conflict and culture management- The management of conflict and culture is very
much important for a business. TESCO company develop s effective working
environment with the help of managing culture. This is also crucial role of a business to

develop focused approach in managing conflicts to maintain precise relationship between
employees.
Worse practice of HRM of TESCO is lacking proper approach in retaining the key
employees. Best practice of human resource management is to develop effectiveness in internal
working environment.
Analysing the operations management techniques/ strategies which can be implemented by an
organisation in order to to improve the worse practice and boost efficiency of company
The operations management and techniques are the major source which can lead to
improve the worst practice of the organisation. It is important for purpose of improving
productivity of employees, for improving customer satisfaction, retain best people of company
and provide success to company (Ivanov, Tsipoulanidis, and Schönberger, 2019). The main
priority of a business should be to facilitate maximum participation and involvement of
employees in order to achieve key business targets The company must also focus on increasing
its approach in management of performance of the employees. The various techniques which can
be used by human resource management of TESCO to increase the performance of company and
improve worse practice are mentioned below:
 Employee performance management- The performance of employees is the most
important factor which needs to be maintained by HRM. Time to time appraisal of
performance of employees should be done and company should provide monetary and
non-monetary rewards to increase performance. The human resource management should
choose best alternatives in order manage performance of the employees to achieve major
results.
 Workplace management- Management of culture is one of the most important functions
of human resource management which leads to workplace management. This helps in
development of effective internal working environment for the business. It is major role
of a company to focus on analysing the role of culture and develop best business
practices to deal with the same (Heizer, Render, and Sachan, 2017). The management of
workplace is necessary for companies in order to increase the potential and development.
Management of a business organisation should develop a focused environment which
also includes major rules and regulations.

 Employee engagement- The employee engagement is key function of HRM in order to
promote collaborative working. This approach will support company to focus on
increasing overall productivity of employees and lead the competition. It is one of the
major roles of human resource management to develop employee engagement in order to
develop job satisfaction. The employee engagement should be key priority of an
organisation in order to increase chances of overall development in a set period of time.
 Recruitment and selection- The recruitment and selection is a major task of the HRM in
order to provide right type of employees for job role (Ketokivi, and McIntosh, 2017).
This is one of the major responsibilities of human resource management to focus on
development of best management practices in order to lead the competition and improve
efficiency. Major recruitment and selection
 Employee grievance handling- It is major role of a business to develop key approach in
maintaining grievances of employees. The grievance handling should be done by human
resource management on timely basis in order to develop effectiveness. The main task of
a business is to increase the chances of overall development by systematically develop a
major approach (Kumar, Mookerjee, and Shubham, 2018). The grievances of employees
should be handled with major focus on wants and needs of employees in order to gain
growth and expansion. The grievances of employees should be solved and key solutions
must be provided to them on regular basis.
The way information and technology can be embedded in the process
In the recent time, all major global and domestic companies focus on development of
information and technology based tools and techniques to overcome major hurdles. Human
resource management is the major body of an organisation which helps in precise management
of employees. The HRM of TESCO company should implement best practices related to IT in
order to perform accurate and quick operations. The information and technology also develops a
key approach for a company in order to deal with major consequences which arise during
functioning of a business (Lee, and Tang, 2018). The TESCO company should also use
information and technology in order to develop focus on key areas of growth. The major tools
and techniques which can be used by TESCO to overcome key challenges and issues are
mentioned below:

 Management information system- The management information system is a key
approach related to information and technology which helps in company development. It
is key role of management information system helps in increasing the strength of a
business. The management information system will also support in increasing
coordination between employees. Human resource management of TESCO will develop
a major approach in managing all employees with support of management information
system.
 Decision support system- Decision support system is one of the major tool of
information and technology which will help the business entity to take crucial decisions.
The main task of a business is to facilitate its decision making with the help of artificial
intelligence related to IT. The HRM of TESCO should focus on development of business
entity by taking decisions which are helpful in eliminating risk associated with the
operations. Decision making in TESCO is increased with the help and support of key
functions which are based on the application of decision support system. The main task
of human resource management is to take support of DSS in order to lead marketplace in
a short span of time.
 Knowledge support system- Knowledge support system is one of the major approaches
related to information and technology which provides intelligent solutions. It is essential
for a company to develop crucial approach while using knowledge support system for
overall growth. In the corporate world, due to presence of bulk data, it is essential for a
business entity to analyse learning and knowledge (Lohmer, and Lasch, 2020).
Knowledge support system provides effective edge to a company by development of
intelligent solutions related to major problems.
 Advanced software and computer systems- The human resource management of an
organisation is effective in providing key solutions to company. Management can use
advanced software which are developed by experts in order to perform smooth business
operations. The human resource management of a company also play an important role in
increasing the competitive value of the company, which is most important. The advanced
software and computer systems are also helpful in decreasing the chances of errors and
enhance capabilities. The database management of customers is also maintained with the
help of computer systems and also maintain privacy of employees and customers.

 IT experts- The IT experts and their involvement is one of the major priorities of a
business which helps in increasing competitive strength. The human resource
management TESCO company can take support and assistance of IT experts in order to
increase chances of development. In order to hire best IT experts, it is major role of
TESCO to focus on recruitment and selection practices.
The key supporting functions that are linked with chosen area of operations management
practices and how they contribute to success
It is essential for TESCO to know all major supporting functional areas which can help in
overall development of the business firm. The company can also achieve key success at the
marketplace with the support of major functions (Magon, Thomé, and Scavarda, 2018). Key
functional areas which can play crucial role in supporting HR activities and its functions are
mentioned below:
 Marketing management- The marketing management is one of the major departments
of a business entity which helps in increasing sales. Marketing management of TESCO is
indirectly linked with human resource management. This will improve functioning of
company and increase the chances of success at the marketplace. Human resource
management of TESCO is responsible for providing training and development to major
employees of marketing management in order to increase efficiency. Development of
marketing management employees by HRM ensures optimum functioning of the
organisation and also creates value development.
 Operations and production management- The operations and production management
is also backbone of a business entity which is responsible for managing key functions
related to production. The human resource management is always supporting to
operations and production management by keeping an eye on labour. The business entity
should also ensure optimum production and development in order to achieve the targets
which are set at the starting of financial year. Operations and productions management
should be supported by Human resource management in order to increase potential of
company.
 Financial management- In the functioning of a business entity, financial management is
a major department which helps in maintaining financial records. The financial
management of TESCO company should develop a systematic approach in providing

salary to all employees on timely basis to achieve the effectiveness (Torlak, Demir, and
Budur, 2019). It is also one of the major functions of financial management to analyse
key growth factors which helps human resource management to develop focus on key
areas.
 Research and development department- All major companies in the recent times have
a separate research and development department. This department helps a company to
gain major growth in the marketplace by analysing customer and employee data. In order
to provide effective solutions to human resource management, research and development
department performs key research in order to develop essential modifications.

CONCLUSION
From the above stated report it can be concluded in the recent times, the importance of
operations management has increased significantly. This project concludes that it is important for
an international or national companies to focus on operations management in order to gain and
increase goodwill. The revenue and profitability of a business is also increased with the help and
support of operations management. This project also concludes that strategic and planning
frameworks are important part of organisational development. This project also concludes the
key role played by information and technology in order to develop effectiveness in major
operations and functional areas.

REFERENCES
Books and Journals
Agrawal, V.V., Atasu, A. and Van Wassenhove, L.N., 2019. OM Forum—New opportunities for
operations management research in sustainability. Manufacturing & Service Operations
Management, 21(1), pp.1-12.
Anand, G. and Gray, J.V., 2017. Strategy and organization research in operations
management. Journal of Operations Management, 53, pp.1-8.
Choi, T.M., Wallace, S.W. and Wang, Y., 2018. Big data analytics in operations
management. Production and Operations Management, 27(10), pp.1868-1883.
Heizer, J., Render, B., and Sachan, A., 2017. Operations management: sustainability and supply
chain management, 12/e. Pearson Education.
Ivanov, D., Tsipoulanidis, A. and Schönberger, J., 2019. Global supply chain and operations
management: A decision-oriented introduction to the creation of value (Vol. 2). Cham,
Switzerland: Springer International Publishing.
Ketokivi, M. and McIntosh, C.N., 2017. Addressing the endogeneity dilemma in operations
management research: Theoretical, empirical, and pragmatic considerations. Journal of
Operations Management, 52, pp.1-14.
Kumar, S., Mookerjee, V. and Shubham, A., 2018. Research in operations management and
information systems interface. Production and Operations Management, 27(11), pp.1893-1905.
Lee, H.L. and Tang, C.S., 2018. Socially and environmentally responsible value chain
innovations: New operations management research opportunities. Management Science, 64(3),
pp.983-996.
Lohmer, J. and Lasch, R., 2020. Blockchain in operations management and manufacturing:
Potential and barriers. Computers & Industrial Engineering, 149, p.106789.
Magon, R.B., Thomé, A.M.T.,and Scavarda, L.F., 2018. Sustainability and performance in
operations management research. Journal of cleaner production, 190, pp.104-117.
Torlak, N.G., Demir, A. and Budur, T., 2019. Impact of operations management strategies on
customer satisfaction and behavioral intentions at café-restaurants. International Journal of
Productivity and Performance Management.