IT's Role in Tesco: Success, Ethical Issues, Network Technologies

This report provides a comprehensive analysis of the role of Information Technology (IT) in the success of Tesco, a leading retail company. It examines how IT has contributed to Tesco's growth by enhancing customer service through CRM software, improving resource management via cloud computing, and implementing digital marketing strategies. The report also delves into the ethical and social issues arising from IT use, such as hacking and virus attacks, and discusses various network technologies like LAN, MAN, and WAN. Furthermore, it analyzes the different stages of the Software Development Life Cycle (SDLC) and their significance in developing software. The report concludes by summarizing the key findings and emphasizing the importance of IT in driving business efficiency, expansion, and effective decision-making in Tesco's operations.

SILENT WITNESS PART 1 & 2
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Table of Contents
INTRODUCTION...........................................................................................................................3
Role of IT in business success.....................................................................................................3
Ethical and social issues..............................................................................................................4
Different network technology......................................................................................................5
Analysis and discussion.............................................................................................................6
Various Stages of Development..................................................................................................6
Conclusion...................................................................................................................................8
REFERENCES................................................................................................................................9
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INTRODUCTION
Information technology is playing vital role in success of business. This is because it has
provided a platform for them to expand at global level and provide products and services to
them. apart from that, IT has also helps in enhancing operational efficiency of business by which
they are able to attain goals and objectives in effective way. It is stated that there are many
technology used by organisation that are AI, IOT, AR, VR, etc. apart from that, the use of
technology has enabled in improving weak areas and maintaining quality of product as well. in
this report it will be described about role of IT in business success. Also, what are ethical and
social issues. Besides that, different types of network technology been used company is
explained and SDLC stages.
Role of IT in business success
IT is playing vital role in success of business. It has provided opportunity to them on
basis of which they are able to reach more customers and produce new products. Moreover, IT
has become an integral part of organisation. In every function it is been used such as marketing,
SCM, HR, R&D, etc. Similarly, in Tesco as well IT is used in various operations such as :
Customer services – here, CRM software is installed and used by firm which has led to providing
high quality care services to customers. Moreover, the software has enabled in storing data and
info of customers by which they are able to find out their needs. In addition, the complaints are
being solved in quick way as Tesco is directly able to communicate with customers. with this
customer service quality has improved resulting in high customer satisfaction.
Resource management- the use of cloud computing has resulted in doing enterprise resource
planning. With that company is easily able to solve complex problems and manage their
resources in efficient way. They also monitor what resources are being utilised in effective way.
besides that, through cloud computing resources are easily shared by all departments.
Marketing and promotion- Digital marketing is effectively been used by Tesco in promoting
their products and services. in this company uses various technique such as e mail, social media,
etc. by which they are able to reach large number of people. furthermore, cost of doing
marketing has reduced that has enabled in focusing on other areas. Besides that, attractive
marketing is done by making videos, infographic, etc.
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Decision making- the main purpose of using technology by Tesco is that it has resulted in taking
effective decisions. in this there are many advance technology used such as big data, Google
analytics, block chain technology, etc. thus, with that real time data and info is obtained that has
led to taking effective decision. Furthermore, business is able to get insight and predict as well
about future. So, on basis of that strategy is developed and planning is done. thus, decisions are
taken quickly and data and info is shared speedily.
Increase in efficiency- the use of IT tools and equipment has enabled in improving operational
process. this can be found that technology has reduced human work. for example- robots are
used in doing complex tasks. Also, in many areas AI is installed that has allowed in working in
effective way. with that time is saved as operations are performed in better way.
Thus, it can be found that use of IT has many enabled in improving efficiency of abc.
Moreover, it has also providing support in expansion in other markets and creating awareness in
market with help of social media. In addition, data and info is shared quickly and decision are
taken effectively.
Ethical and social issues
It has been found that there are many ethical and social issues as well which is occurring
in Tesco due to use of technology. Due to these issues it has become difficult for company to
maintain data and info securely. However, it is necessary to find out the issues so that measures
and action are taken to resolve it or minimis its impact on business operations. Thus, the issues
are defined as below :
Ethical issues
Hacking – this is common issue which occur in Tesco where hacker tries to steal data for
financial purpose. Within such hackers get unauthorised within system alongside aids the data
packets. Also they hack password as well as hack ID of user by the login data can be stolen.
Virus attacks- It is also considered as common issues that happens regularly within business.
There are several virus multiply many more. In systems also various results within corrupting of
information as well as data. Here also virus can be vary from such and spam ware, Trojan spam
and many more.
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Different network technology
With advancement in IT there are many network technologies which is been used by
Tesco. with help of that they are able to transfer data and info in proper way. besides that, a
strong network is developed by which communication is done. Generally, a network is
connection of computer system, printer, etc. that are inter connected with each other. However,
there are various types of technologies available which is defined as
LAN MAN WAN
The range and frequency is
short than both MAN and
WAN
In this range and frequency is
high than LAN but low than
WAN
Here, both range and
frequency is more than LAN
and MAN.
In this speed decrease after a
particular areas
Here , speed decreases but to
some extent.
There is no decrease in speed
in specific area.
There is less propagation
delay in LAN
There are propagation delays
in MAN as compared to LAN.
The propagation delays are
longer in case of WAN.
Its advantage is improved
security, convenience in
communication, and it gives
fast speed.
Its advantage is it utilized the
loopholes of LAN and WAN,
it requires fewer resources,
saves cost.
It covers wide geographical
area, distributed network
traffic and high speed as
compared to all other network
technology.
Its drawback is the setup cost
of installing is higher, it is
difficult to manage. This
network is limited to small
area only.
It is complex to manage it.
Also, there are higher chances
of attack from hackers.
It drawback is higher costs
incurred, security concerns
and maintenance issues.
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Analysis and discussion
In order to expand and also efficiency of a business an information technology can be
used. It also enables communicating by sharing of information. Also by using tools as well as
equipment within useful within reducing cost. In the similar way Tesco as well as various types
of information tools can be utilised within it. By this entity in order to achieves their tasks more
accurately and smoothly. In addition to this Internet and Intranet plays a crucial role in Tesco.
In sharing information to the employees through Intranet to employers quickly through one
platform. Also in addition to this communication alongside management and workers and share
their suggestions and opinions. In addition to this Email can also be used within the
communicating the information to the staff members. Also intranet can be useful within the
gathering of knowledge as well as knowledge management. It also focuses on knowledge which
can be stored in one database. It also focuses on various divisions of firms and thus it is
considered very easy for the Department so that obtain and takes decisions more precisely as
well as accurately (Mahase, 2020). In addition to this they are also aware about what are the
projects of other department.
Also Intranet can provides business operation’s transparency and also teamwork can be
increased. It also highlights on the decisions that are taken that.
Intranet also plays within vital role within firm as there are various benefits of it. Also
main benefit can be information can be analysed globally within minutes. The emails and
documents also shared rapidly and also quick decisions can be taken by analysing. Internet also
focuses on information collection from several marketplace regarding existing goods,
requirements of consumers as well as trends of consumer as well as many more.
Various Stages of Development
For a particular process software can be developed as it is very complex procedure so that
develops software. It is consider as a particular process for it known as SLDC as it gives an
outline so that developing software. Here mention below are 7 steps can be mentioned below.
Every concept of several things that can be followed. As it aids within maintaining of software
in order to develop agile software. Here also models that can be integrated with SLDC as it
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follows same type of the process within every model implied. There are several steps are
mention below.
Step 1- Within such as planning can be done in order to find out what actions can be initiated
within the development of software as it needs within depth planning.
Step 2- Requirement- It can be approved through consumer. In addition to this software
specification document can be prepared. Also document also focuses on hardware software and
development needs. These are the kind of the things can be mentioned within the detail within
document (Nyashanu, and et.al., 2020).
Step 3- Designing , here the software can be interface can be designed according SRS document.
Several approaches can be utilised that can be suitable. After it the review regarding software
regarding cost quality design and many more. After that the best design can be selected. Within
such as it contains communication and flow of data within external as well as internal party.
Thus the internal design can be associated within SRS document.
Step 4- Software development is also consider as the most time regarding consuming stage as
whole software can be also developed as the developer coding within particular language that is
Java, C, C++ and many more.
Step 5- Here also the software can be developed can be tested within stage as Testing can be
done on basis of several quality standards sets. Within this errors as well as defects of software
can be examined. In order to Testing assures that the software can be developed that can be
proper as well as accurate.
Step 6- Execution – Within software can be launched as it can done within a specified markets in
order to find out is efficiency. Also people’s feedback who are also used within it and after that
several changes are also made within it. After that it launched within marketplace.
Step 7- Also the maintained in order to assures where functioning as well as efficiency within
smooth as well as properly working. In order to take outcomes with set standards within SRS
document as it changes is required that can be done.
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Conclusion
From the above it had been concluded that IT isused by firm which has led to providing
high quality care services able to find out their needs, able to communicate with customers
in high customer satisfaction. Resource management also monitor cloud computing resources are
easily. Furthermore, cost of doing marketing has reduced that has enabled in focusing on other
areas.Ethical and social issues become difficult for company to maintain data and info securely.
Hacking – this is common issue which occur in Tesco where hacker tries to steal data for
financial purpose. Within such hackers get unauthorised within system alongside aids the data
packets. Different network technology such as LAN range and frequency is short than both
MAN and WAN and MAN speed decreases but to some extent.WAN no decrease in speed in
specific area.Analysis and discussion also focuses on Internet and Intranet plays a crucial role in
Tesco. Report also focused on Various Stages of Development aids within maintaining of
software in order to develop agile software. Step 1- such as planning such as what actions can
be initiated. Step 2- Requirement also focuses on hardware software. Step 3- Designing can be
interface it contains communication and flow of data. Step 4- Software development
within particular language that is Java, C, C++.Step 5- Within this errors as well as defects of
software can be examined. Step 6- Execution people’s feedback who are also used Step 7-
In order to take outcomes with set standards.
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REFERENCES
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Mahase, E., 2020. Covid-19: schools set to close across UK except for children of health and
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Nyashanu, M., and et.al., 2020. Exploring the challenges faced by frontline workers in health and
social care amid the COVID-19 pandemic: experiences of frontline workers in the
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