HRM Strategies: A Detailed Look at TESCO and ITV Employee Relations

This report provides a detailed analysis of Human Resource Management (HRM) practices within Woodhill College, TESCO, and ITV. It examines the role of HR managers in workforce planning, recruitment, and employee relations. The report evaluates the strengths and weaknesses of different recruitment and selection approaches, including internal and external sources. Furthermore, it assesses the benefits and effectiveness of various HRM practices employed by TESCO, such as training, rewards, and communication strategies, in achieving organizational goals. The report also explores the importance of employee relations and the impact of employment legislation, with a critical evaluation of HRM practices at ITV. A case study investigation is conducted to provide practical insights. The overall aim is to understand how effective HRM contributes to organizational success and competitive advantage.

HUMAN RESOURCE
MANAGEMENT

Contents
INTRODUCTION.....................................................................................................................................5
TASK 1.......................................................................................................................................................5
P1 State the role of HR Manager and purpose of workforce planning.....................................................5
P2 State the strength and weakness of different approaches to recruitment & selection..........................6
M1 State the function of HR in terms of achieving company’s goal.......................................................7
M2 Determine the strength and weakness of different approaches of Recruitment & Selection..............7
D1 Critically evaluate strength and weakness of Recruitment and Selection Process..............................7
TASK 2.......................................................................................................................................................7
P3 State benefits of different HRM practices used by TESCO................................................................7
P4 Determine the effectiveness of different HRM practices in terms organizational benefits.................8
M3 State different methods used by TESCO for developing its employee and employer........................9
D2 Critically evaluate TESCO’s HRM practices.....................................................................................9
TASK 3.......................................................................................................................................................9
P5 Determine the importance of employee relation.................................................................................9
P6 Identify and explain the main elements of employment legislation....................................................9
M4 Evaluate the aspect of employee relation management and employment legislation.......................10
D3 Critically evaluate employee relation and application of HRM practices in ITV.............................10
TASK 4.....................................................................................................................................................11
P7 Conduct an Investigation..................................................................................................................11
CONCLUSION........................................................................................................................................12

INTRODUCTION
Human Resource Management deals with managing employees of the company in an
effective and efficient manner. The role of HR Manager is to hire skilled and competent
personnel for the firm who with their skills achieve objectives of the company in a structured
way and within given time frame (Boxall and Purcell, 2011). HR is mainly resource centered
which means emphasize more on handling the problem of employees, gives them fair
remuneration as per their performance, provide them training which help in improving their
productivity. This assignment talks about different case studies namely Woodhill College,
TESCO and ITV. It mainly covers the impact of HRM on their business practices and how
skilled and competent employees help in generating revenues for the firm.
TASK 1
Case Study: Woodhill College
P1 State the role of HR Manager and purpose of workforce planning
Workplace planning is considered as a part of human resource management that aims at
finding skilled and competent personnel for the company. It is a systematic process which
ensures that right night people is placed at right place. It is based on the fact that a firm can be
operated more efficiently and effectively if it estimates its employee need and supply of future
talent. It is often known as talent planning as it combine all forecasted HR element related to
employee development, recruitment & selection, retention and leadership etc. The main purpose
of HR Planning is to ensure continuous supply of skilled, competent and educated workforce to
the business organization who accomplish its strategic objectives and goals in a structured and
thorough manner. They are also liable to improve the productivity of their workforce by giving
them adequate training which help in constructively achieving both long and short term target
within a specified time period.
Manager perform different role in the business organization which help in maintaining
good relation with its employees and fulfils company’s objective. Detailed below are the
different roles of manager:
As a Business Partner: It help in formulating plan and policies related to the company. Manager
review the performance of their worker which help them to increase their overall performance
(Beardwell and Thompson, 2014). It also help in communicating the message of top level to the
employees, basically it act as a mediator between them.

As a Change Agent: In this competitive world, it becomes important for a company to alter
themselves and their operations according to the dynamic changes. Managers must possess good
communication skill which help them to explain the implication of change in a better way
(Brewster and Hegewisch, 2017). Managers are require to first understand themselves about the
need for change and then only they can explain it to their staff members. It is the duty of the
manager to imply the change in the organization. For instance, if Woodhill College wants to
introduce new technology, then in such cases managers are require to arrange training for its
employees regarding the use of new technology.
As an Employee Advocate: The first and foremost role of HR Manager is to clearly define all
roles and responsibilities related to particular task to workers. They act as mentor and provide
them guidance regarding the fulfilment of task or goal. They handle their grievances as well and
provide them the best possible solution to their problem.
P2 State the strength and weakness of different approaches to recruitment & selection
Recruitment refers to the process stimulating candidate to apply for job in the company.
It means to create interest among the candidate regarding the vacant position in the business
entity. On the other hand, Selection refers to the process of selecting the best candidate among
the pool of applicant. Manager critically evaluate the skills and ability of each applicant and then
select the best one who can effectively and efficiently achieve firm’s long and short term
objectives. There are different sources via which company can recruit & select the competent
personnel. Large number of vacancies available in Woodhill College which needs to fulfill by
skilled and knowledgeable candidate. Earlier, college was hiring employee through one source of
recruitment & selection which limits their option in terms of searching for best personnel. Now
their HR Manager has created effective strategy in terms of hiring employees and they have also
decided to choose different sources of Recruitment & Selection.
Internal Source of Recruitment& Selection: Under this, College will hire or recruit from
within the College. This can mainly done by promotion, transfer etc. Woodhill College fill the
vacancy with their existing staff only.
Strength Weakness
 Increase the morale of existing or current
staff.
 It is an economical process, requires less
cost as compared to external source.
 Lower the risk factor.
 No extra cost related to training, as
employees are already trained.
 Restrict the flow of new idea.
 Creates conflict among existing
workforce.
 Promoted person creates another
vacancy which needs to fulfill.
 Lack of fresh talent.
O
External Source of Recruitment & Selection: Under this, College recruit candidate from
outside the college premises. They hire fresh talent who brings lots of innovative and creative
ideas with them (Bratton and Gold, 2012). College can hire employees through employment
exchange, direct recruitment, job portals etc.

Strength Weakness
 Provide opportunity to fresh talent.
 Encourage existing personnel
development.
 Enhances and promotes Diversity.
 New employees are already trained, so
there is no need for training program.
 Expensive Process
 Time consuming
 Uncertainty level is high
 Creates competition level among
existing and new employees.
M1 State the function of HR in terms of achieving company’s goal
The main function of HR Manager is to hire personnel who with its skills and capabilities
attain the organizational goal in structured manner (Guest, 2011). They are also responsible to
increase the productivity of workforce which ultimately led to firm’s success and growth. HR
Manager is also provides training to its workforce which enable them to deal with any issues
effectively and gain competitive advantage over its rivals.
M2 Determine the strength and weakness of different approaches of Recruitment & Selection
Internal Sources of Recruitment & Selection:
Advantages Weakness
 Improves morale of employees.
 Flexible and economical
 Lack of fresh talent.
 Generates another vacancy.
External Source of Recruitment:
Advantages Disadvantages
 Opens gate for fresh talent.
 Supports Diversity.
 Costlier process
 Time-Consuming
D1 Critically evaluate strength and weakness of Recruitment and Selection Process
According to Wilson, (2014) the main strength of internal source is it improves the
morale of existing employees which enables them to work hard and generate more profits for the
firm. On the other hand, it weakness is it limits the choice of hiring for competent and skilled
employee.
TASK 2
Case Study: Tesco
P3 State benefits of different HRM practices used by TESCO
Both employee and employer are considered as an important asset of the company in
terms of yielding higher profitability. For smooth functioning of business operation, it is
essential to have good relation between workers and managers. HR Managers are responsible of
taking care of interest of both parties. For employers, the responsibility is related to managing
employee relation and develops ways that reduce the overall labor cost and for employees, the
responsibility is to safe their rights, motivates them and enhance their productivity (Jiang and et.
al., 2014). HR Managers helps to manage conflicts between both parties. There might be chance
when both did not agree upon one thing, which may lead to create disturbance between them and

which adversely impact the working of TESCO. They are also liable to train their workforce in
order to improve their productivity. HR Manager is liable to choose the best appropriate method
of training and development via which an employee can improve themselves both personally and
professionally. Continuous Training gives the benefit to modify themselves with dynamic
changes and also provides competitive advantage over its rivals. Human resource manager
supports their workforce and their rights. They provide them good working environment and
effectively deal with their grievances (Lepak and Baer, 2012). Another way in which HR
Manager supports the both employer and employee is they provide them with information related
to changes takes place in the company itself, outside world etc. They also include both parties in
decision making process which enables them to feel as a part of TESCO. Manager provides
useful information to its staff members in terms of its job responsibilities, working hour, leave
details, compensation benefit etc. Both parties work together and share responsibility that
ultimately led to achieve company’s goal in an effectual manner. Employer is liable for making
effective strategic plan that will help in accomplishing company’s target within specified time
frame. They also ensure that firm can continuously make profits and success for longer period.
From the point of worker, it is all about enhancing productivity and provide them better living
standards to work with. When workers are not happy, they cannot concentrate on their work.
They are the one who earns profits for the company as they directly involve with the customer.
So the foremost duty of TESCO is to satisfy their employees as they generate revenues for them.
P4 Determine the effectiveness of different HRM practices in terms organizational benefits
Human Resource Management practices has always proves to be effectives for TESCO in
terms of raising company’s growth and productivity. The company has achieved various
milestones with its effective and efficient HRM practices as it makes TESCO to achieve growth
and success within a short span of time and take the advantage of higher competitiveness level
among its rivals. Following are the different perspective whose involvement had affected the
TESCO growth are as follows:
Creative and Innovative employees: TESCO promote good working environment which
motivates the employee to work hard in terms of yielding more profits for them and capture
larger market share. This will also affect the productivity of worker as they are the one who
directly get involved with target audience.
Effective execution: Managers and Leaders plays important role towards setting objective,
target, purpose of the workplace. HR Manager the company in recruiting right person at right
place within specified time frame as they are the one who earns profits for the firm.
Effective rewards impacts performance: HR Manager is liable to pay rewards and benefits to
its workforce depending upon their performance level. Monetary rewards helps in boosting the
morale of employees and make them to work hard with better focus and enthusiasm (Meredith
Belbin, 2011). Such type of strategies help in retaining employees with the company longer
period. TESCO is providing free holidays package to its employees who have effectively met the
yearly target and earns more profit for the company.

Team and Individual Goal with constructive communication: TESCO make policies and
objective for the employee and employer but it needs to be deliver to them via effective
communication channel. Sometimes this channel creates obstruction in their performance, which
may result in creating conflicts between them, thus company is required to have better
communication channel via which they can directly contact with its managers and workforce
(Wright and McMahan, 2011). The main responsibility of HR Manager is to listen what their
employees and employers are saying and then end up with best possible solution that satisfies the
objectives of both parties. TESCO is liable to establish good relationship between its employee
and employer.
M3 State different methods used by TESCO for developing its employee and employer.
TESCO focuses on providing effective training to its workforce which in return will
improve their overall productivity which further results in attaining organizational goal or
objective in an effective and efficient way. HR Manager clearly define the roles and
responsibilities to employees which makes their work easier and motivates them to put their best
in their work and accomplish their goal in a systematic manner.
D2 Critically evaluate TESCO’s HRM practices
According to Stephson, (2016) TESCO provides effective training to its employees which
motivates them and improve their productivity. Company provides both ON and OFF the job
training which assist in providing better understanding about their specified job role and duties.
Training helps in enhances the productivity of employees which effects its personal and
professional performance both.
TASK 3
Case Study: ITV
P5 Determine the importance of employee relation
In order to accomplish organizational success, it is important to have healthy employee
relationship amongst the company. Strong worker relation depicts higher productivity and job
satisfaction. It generally deals with solving grievances of worker at the workplace. It is mainly
depend upon how company is treating their employees or providing work environment. Different
kind of people working together in an organization and earns profits for the company. Thus it
become important that they all should talk with each other. An isolated atmosphere makes
personnel highly dissatisfied and de-motivates them. There are various ways in which in an
employer can make healthy relationship with its personnel which ultimately help in
accomplishing organizational goal both long and short term in an effectual manner. Employees
are required to work together as a family. Each should build trust among each other so that they
share their minute problem with their co-worker. Healthy relationship among employees
discourages the conflicts and supports positivity. Health environment makes employees to come
daily which reduces the chance of their absenteeism. ITV connects with its employees via direct
communication method. In-fact ITV is having its own communication channel which is mainly
designed in order to keep their employees updated (Huselid and Becker, 2011). With their
Watercoller Intranet channel, they provide daily updates to its workforce and also provide 60

second update on what’s going on in the company on monthly basis. This motivates their
employees and make them to retain with the company for longer duration.
P6 Identify and explain the main elements of employment legislation
Employment : Legislation is mainly attached with hiring and
selecting best personnel for the company who
with their efficiency and effectiveness achieve
the goals of company in a structured and
thorough manner.
Wages and Remuneration : Employee work in the company and in return
they expect fair remuneration according to
their performance or output. ITV is required
to provide extra benefits to its employees
rather than salary which motivates them and
make to stay with the firm for longer period.
Equality: ITV is required to treat all their employees
equally and fairly. This reduces the chance of
bias among them and promotes healthy
culture and work environment of the company
(Berman and et. al., 2102).
Working Condition: This element covers working condition of
employees in terms of vacation, working
hour, rest period, special provision related to
women, regulation for young employment etc.
Data Protection: Workers of ITV is not allowed to share any
confidential data with other party or company.
If in case, employees have share company’s
data with an unauthorized person or use it for
their own benefits, then in such cases
employees are liable solely for the
consequences.
Health, safety and welfare: Regulation related to health included in this.
ITV is required to take care of its workforce
by providing them welfare and consideration.
There should be clinical room available in the
company.
M4 Evaluate the aspect of employee relation management and employment legislation
Employee Relation promotes the positivism and motivation among the workforce. It
helps in attaining company’s objective in an effectual manner. It is important for a company to
establish healthy relationship with workforce so that they also feel contributed and remain with
company for longer duration (Lengnick-Hall, 2105). ITV is also taking into consideration various

key elements of employment legislation in terms of equality, working condition, health and
safety measures that are all essential for firm and its employees.
D3 Critically evaluate employee relation and application of HRM practices in ITV
According to Roberson, (2014) ITV is maintaining healthy relationship with employees in terms
of updating their knowledge about outside world and also provide them with a brief of 60 seconds
updates which gives them a glimpse of what is going the organization. They focuses on improving the
productivity of employees which results in accomplishing overall organizational objective in a better
way.
TASK 4
P7 Conduct an Investigation
a) Prepare Job Advertisement
JOB OPPOURTUNITY
Woodhill College requires skilled and knowledgeable personnel to fill up the position of
Marketing and Finance Lecturer.
Qualification
Preferred MBA in marketing or finance from a recognized university.
Experience
Minimum two years of teaching experience is required
Age
Between 28-40 with good health
Salary
30,000 in pounds
Working Hour
10.00 AM – 5.00 PM
Interested candidates are required to revert within 15 days of advertisement on college
website. For further assistance, visit the college link
HR Manager
Woodhill College

B) Suitable platform to publish advertisement
 Social Media like facebook, twitter
 College Website
 Publish on various job portals.
 Print Media
 Television
 Digital Media
C) Prepare person specification
Name : XYZ
Phone No: 77844567
Location: London
Educational Qualification:
Post-Graduation University
Graduation University
Senior Secondary Xyz School
Secondary Xyz School
Experience: Two years of experience in marketing with reputable firm.
Achievement : Star performer of the month
Team Leader for two projects
Excellent Communication Skills
I hereby declare all above information is correct as per experience and knowledge
PQR
CONCLUSION
As per the above report it can be concluded that human resource management plays
important role in organizational success and growth. The HR Department is responsible for
hiring and selecting best and knowledgeable personnel which helps in achieving both long and
short goal of business enterprise in an effectual manner.HR Manager provides effective training
to its workforce which help them in improving their productivity. They also focuses on
maintaining healthy relationship with its employees as they are directly involve with the
consumer. The human resource manager taken into consideration various elements of
employment legislation which is important for both employee and employer inn terms achieving
the objective of company within the given time-frame.

REFERENCES
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