Knowledge Management, Technology, and E-commerce in Tesco Operations

This report examines the strategic implementation of knowledge management, technology, and e-commerce within Tesco's business operations. It begins by defining and highlighting the benefits of these elements, emphasizing how knowledge management improves decision-making and encourages collaboration, while technology streamlines data flow and reduces costs. The report then analyzes specific examples of Tesco's initiatives, such as digital store innovations, the Clubcard loyalty scheme, and the adoption of big data analytics. It also explores the impact of e-commerce on consumer purchasing habits and Tesco's efforts to enhance the online shopping experience with 3D stores. The report concludes that the integrated use of these strategies has been crucial in maintaining Tesco's competitive edge, transforming its operations, and adapting to changes in the global market. The report references several academic sources to support its findings.

Knowledge management, technology and e-commerce in Tesco

Introduction
• The business environment has become much more
polarised as well as uncertain
• This is because in today’s world, the business leaders
are experiencing different classical model of
competition.
• The organizations are taking the help of Knowledge
Management, Technology and eCommerce which will
help the business in coming to the forefront.
• In this paper, the benefits of Knowledge Management,
Technology and eCommerce are elaborated in order to
showcase how they are helpful in transforming the
operations of Tesco.

Knowledge Management
• Knowledge management is mainly defined as one of the
systematic managements within the organization’s
knowledge assets
• This is done for the proper purpose of creating proper
value and for meeting the tactical as well as strategic
needs.
• The concept of knowledge management is utilized by the
organization for improving the decision-making procedure
• In addition to this, KM generally helps in enabling and
encouraging sharing of different types of ideas,
collaboration as well as cess to the latest information.

Technology
• Technology generally helps the business in maintaining
proper data flow as well as managing different type of
contracts.
• It generally helps the business for operating quite
effectively with very much minimal manpower for
reducing the cost.
• Furthermore, technology generally helps the business in
understanding the need of the cash flow for properly
preserving the resources.
• It is found that different types of warehouse inventory
technologies generally let the business owners for
understanding the ways for successfully managing the
storage cost.

E-commerce
• The prevalence of e-commerce generally helps the
organization in growing and there is no sign of
slowing down.
• It is found that the organizations generally help the
organization for reducing the cost in order to create
proper process
• This is done for managing the paper-based
information by successfully digitizing the information
effectively.
• In addition to this, e-business helps in providing
proper opportunity for reach a greater number of
customers

Benefits of knowledge management in
improving the operations
• One new knowledge management method is
generally dependent on the model of
communication framework
• The new knowledge management-based framework
mainly utilizes current method in order to justify the
knowledge effectively
• In addition to this, the new KM mainly reflects on
the employee’s perception which is generally not
exploited by other competitive retailers in UK.
• Therefore, it is considered as one of the major
competitive advantage for Tesco.

Benefits of knowledge management in
improving the operations Contd.
• Tesco mainly spreads explicit knowledge to
its various employees during the time of
assembly line production analysis
• It generally needs to reflect a proper
documentation by effectively explaining the
explicit knowledge.
• Moreover, the Tesco employees also
explains different types of shortcomings
through the tasks that they performed so that
they can leave an effective room for
achieving proper performance.

Benefits of technology in improving the
operations
• In order to improve the efficiency of the organization’s
operating model, Tesco has invented in-digital store
initiatives.
• It is found that scanning handheld devices as well as self-
check-out stations
• It help the customers with proper technology for performing
checkout without involving the employees of Tesco
• Additionally, the use of in-store video cameras helps in
detecting when the trays of vegetables and fruits are depleted

Benefits of technology in improving the
operations Contd.
• Tesco Clubcard loyalty scheme helps in tagging a
unique ID of the customer to each of the purchase
which results in amalgamation.
• Tesco leverages a number of big data analytics as
well as algorithm for adopting with the supply chain.
• This generally increases a number of opportunities of
the entire business of Tesco which further helps in
driving the customer lifetime value.

Benefits of e-commerce in improving the
operations
• Tesco generally played an important role in effectively
changing the habits of purchase for the consumers.
• It is found that the consumers do not need to visit the
supermarkets for shopping as the website of the Tesco.
• It generally helps in providing a number of product
offerings in different categories.
• It is found that e-commerce has generally revolutionized
the entire mode of purchase for the consumers.

Benefits of e-commerce in improving the
operations Contd.
• Tesco has generally intended to launch proper 3-dimensional
e-commerce experience for helping the consumers
• They are generally focussing on the proper creation of the
3D store
• Users generally need to enter 3D stores with the interface of
smart television such that they can be able to select the
products.
• This particular initiative that is taken by Tesco will generally
be helpful in taking e-commerce to the next level.

Reasons of having knowledge management in E-
commerce Contd.
• Tesco generally utilizes proper interactive model that
is known as the Market portal model for all its e-
commerce activities.
• It generally helps in integrating the buyers as well as
suppliers’ side for entire conducting the business in a
very much efficient fashion.
• This particular model is also utilized by the leading
retailers who have very much high utility for
inventory distribution as well as management.