Management and Leadership Strategies at Tesco: A Detailed Analysis

This report provides a comprehensive analysis of Tesco's management and leadership practices, focusing on the roles of managers and leaders in crisis management and major product launches. It introduces Tesco's organizational structure and defines the distinctions between management and leadership, examining their respective roles in different scenarios. The report explores behavioral theories and their application in crisis management and new product launches, assessing the strengths and weaknesses of various leadership approaches like situational and system leadership, and Fiedler's contingency model. It concludes by highlighting the impact of managers and leaders on Tesco's performance and offers recommendations for further improvements, emphasizing the need for adaptability to the external environment and proactive leadership.

Management and
Operations

Table of Contents
INTRODUCTION...........................................................................................................................1
ACTIVITY 1....................................................................................................................................1
1) Introduce Tesco and it's management structure......................................................................1
2) Define role of manager and leader as well as differences between management and
leadership....................................................................................................................................2
3) Analysis various role of management and leadership in application to Crisis management
and major product launch , supported by Behavioural Theories................................................3
4) Assessment of the strength and weaknesses of various approaches to leadership and
management. ..............................................................................................................................5
5) Conclusion regarding how manager and leader has made impact on firm and
recommendation for further improvements. ..............................................................................7
ACTIVITY 2....................................................................................................................................7
1) Introduction of the key operations of Tesco...........................................................................7
Covered in ppt.............................................................................................................................7
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................1

INTRODUCTION
Management and operation plays a significant role in growth and development of the
business in the global market (Babich and Hilary, 2019.). Effective management helps the
organization to attain productive results in set time span. Management and operation need to be
changed as per the dynamic environment so that business can survive for longer time duration.
For the completion of the report Tesco is undertaken. It is located in Welwyn garden City, UK
and deals in distinguish groceries and general merchandise retailer. The CEO of the firm is Dave
Lewis. The subsidiaries offered by company are, Tesco, mobile, Tesco bank etc. This report
covers, role and characteristics of leader and manger. Various theories are studies so that most
suitable theory can be adopted in the premises. Deep evaluation of operational approaches like,
TQM, JIT etc. are done properly. Numerous ways are identified to understand how operational
efficiency can meet set standards with the management and leadership approaches. Additionally,
examination is done regarding the impact of external business environment factor on decision
making process .
ACTIVITY 1
The to different scenario where the role of leader and manger look in different situation
are Crisis management and a major product launch. In both the condition manger and leader play
their role as per the requirement. Crisis management is about what form need to do when things
go wrong (Copacino, 2019). Whereas, product launch is about how new product permits
organization to exploit new market and helps in attaining growth and secure long term
employment workforce.
1) Introduce Tesco and it's management structure.
Teco is the third retailer in the world measured by gross revenues. It came into existence
in the year 1919 by jack Cohen. It is listed on London Stock Exchange. Numerous products
which is offered by the firm are Hypermarket, Supermarket, Convenience shop and Superstore.
Hierarchical structure is adopted by Teso so that all the departments can be operated smoothly.
In order to establish internal control management need a structured hierarchy.
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2) Define role of manager and leader as well as differences between management and
leadership.
Manger are those who have employees working for them and manges the entire
organization activities. On the other hand they are accountable top plan the things in detail as
well as they adopts transactional leadership style (David and David, 2019).
Role of manager:
Act as spokesperson: Manger of Tesco is accountable to to talk about the picture of the
product and it's vision. Along with this it allow firm top exploit in new market and directly assist
in achieving long term employment workforce. Mangers by performing their role effectively
they will be able to retain skill staff members for longer time duration as well as act as
spokesperson for the firm at the time of launching the product in the global market to the other
party.
Monitoring: In Tesco all the day to day activities are monitored by manger so that the
allotted work can be completed in the set time duration. By performing the role of manger
properly competitive advantages can be gained against rivalry.
Leader is one who motivates it's team members to work hard so that assigned task can be
completed in the set deadline as per the expected standards. They act as mentor, supporter, friend
etc. with their workers according to the situation by this can be pished to come up with
productive results.
Role of Leader:
Execute Strategy: In order to full-fill the work leader is accountable to frame strategy.
By this Tesco is able to meet the emerging needs of the customers. Effective tactics framed by
leaders aid employees to carry out their work smoothly without conflict and mis-understanding
at the time of major product launch (Feng and Shanthikumar, 2018).
Describe Vision: Leader in Tesco clearly define their team members what actually they
have to perform and how they have to do it. A vision is designed by them so that they can easily
meet their desire outcomes despite of management crises.
The differences between management and leadership are as follows:
Basis Management Leadership
Meaning It involves coordination of
business activities so that day
The art of encouraging others
to perform effectively so that
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to day activities can be
performed smoothly.
common goal can be
accomplished in the set time
duration is termed as
leadership.
Skills Hard management skills is
adopted by management.
Example: typing speed,
computer programming,
Machine operation and so on.
Delegation, critical thinking,
communication and many
more are examples of soft
skills which are adopted by
leadership (Gibson and
Parkman, 2018).
Functions Planning, organizing,
controlling and directing are
functions of management in
Tesco. By effectively
performing them competitive
advantages can be gained.
Action centred leadership,
Transformational dealership
and transactional leadership
are used by leadership so that
they can motive their co-
workers of Tesco to perform
the assigned task properly.
3) Analysis various role of management and leadership in application to Crisis management and
major product launch , supported by Behavioural Theories
For both Crisis management and for product launch behavioural theory is adopted. Behavioural
Theories refers to as great leaders are not born they are made. According to this theory learning
is supported by idea that all behaviours are acquired through conditioning. However, people
learn to become successful leader with the help of observation and teaching. Here, this particular
leadership theory does not focus on mental qualities rather focuses on action of leaders.
 Role of management and leadership in application to Crisis management supported by
Behavioural Theories
In Crisis management role of management and leadership are important so that things which are
going wrong can be rectified immediately (Guha and Kumar, 2018). Manger guide Tesco and
leader guide their staff members and suggest what should be done to improve things which are
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going wrong. By this best outcomes can be attained in the specified time duration. Behavioural
theory indirectly helps in understanding attributes of the employees so that crisis management
can be managed appropriately. Some of the role of leadership and management are stated as
under:
Role of leader in application to Crisis management:
Taking tough decision during and after crises: Leader understand the situation in
Tesco and accordingly take best decision and motivate their co-workers to perform better. By
this emerging needs of the customers can be full-filled which is a positive mark for the business.
Providing strong leadership: To achieve the desire result in intense competitive market
place it's difficult. Leader of Tesco provide strong leadership so that employees are assured that
their problems can be resolved by their leader easily. It assist in building healthy relationship
with it's workers.
Role of manager in application to Crisis management:
Gathering information:The role of manger is to gather information regarding crisis
management. By this smooth working premises can be given to the employees so that they can
work effectively and efficiently (Haendel, 2019).
Delegating responsibilities within a department: Manger is accountable to assign the
task according to the employees skills and abilities. By this crisis management can be managed
properly and things can be turned from wrong to right.
 Role of management and leadership in application to new product launch supported by
Behavioural Theories
Product is launched in the market as per customers needs and preferences. Behavioural theory
helps to better understand attributes of the customers. In Tesco role of management and
leadership in application to major product launch is important. Some of the role of leadership and
management are illustrated beneath:
Role of leader in new product launch:
Spokesperson: leaders are spokesperson who motivate their group members to perform better as
compare to earlier bench mark. By this launching of new product can be done smoothly in the
global market.
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Vision: Leader in Tesco is accountable top clear vision of new product among team members so
that they can raise their workforce efficiency accordingly to complete the assign task
accordingly.
Role of manager in new product lunch:
More hands on responsibility: Role of manger in Tesco at the time of launching new product in
the market there are more hands on responsibility on them. They need to monitor all the
activities and assure that they are completed in the set time duration.
Decision regarding investments: Manger of Tesco take decision regarding investment. They
decide how many new candidate will be required, which type of skills do they have, work
experience and negotiating criteria. Effective decision helps the firm to achieve their set
objectives in the specified time duration (Hazen and Hill, 2018).
4) Assessment of the strength and weaknesses of various approaches to leadership and
management.
The different types of approaches to leadership and management are stated below:
Situational Leadership: It refers to as there is no appropriate or correct way to lead an
company. Firm is lead according to the conditions faced by them in the given time frame.
Strengths:
 This model is easy to understands and use in Tesco.
 Numerous developmental phases is taken into account so that best outcomes can be
attained by Tesco.
Weaknesses:
 Situational Leadership focuses on short term needs instead of long term needs.
 In task orientated environment this model is ineffective (Thanasekaran, 2019)
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Illustration 1: Types of Leadership Theory
Source: Types of Leadership Theory, 2020.
System leadership: In this case, company is made up of different functions. All this
functions are working effectively so that set goals and objectives can be attained effectively. By
this competitive advantages can be gained against rivalry (Heizer and Munson, 2017).
Strengths:
 This leadership style raises firm's adaptability to external change
 System leadership study Tesco as a whole not partially. By this loop holes can be
improved immediately.
Weaknesses:
 Lot of time is consumed while performing this leadership style in Tesco
 Designed goals are not achieved in the set deadline.
Fiedler's contingency: This model refers to as effectiveness of of leadership style and is
determined in distinguish conditions. It consists of three factors such as, leader employee
relationship, structure of work and leader's power. This model is adopted in both the condition
because it helps in identifying which leaders are best and for which situations as well as
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determine the effectiveness of a leader. Moreover, changes in this variables will explain
appropriateness of the leadership style like, task or relationship orientation.
Strengths:
 This model is very flexible in nature so Tesco can adopt this easily
 in this model staff members opinions matters a lot in decision making process
Weaknesses:
 Fiedler's contingency is reactive in nature due top which in certain conditions it become
difficult for manger to tackle them.
 It is very complex approach and consumes lot of time while executing it in Tesco
piratically (Meredith and Shafer, 2019)
5) Conclusion regarding how manager and leader has made impact on firm and recommendation
for further improvements.
From the above discussion it can be concluded that leaders and mangers has made
significant impact of firm growth and development. By playing their individual role effectively
they are able to meeting the emerging needs of the customers. As well as crisis management and
new product launch situation are managed and handled properly in the global market.
Recommendations for further improvements are showcased as under:
 Both leader and manger need to perform their role according to the external environment
requirement so that firm can cope up with external forces easily.
 In an organization both manger and leader need to be more flexible so that employees can
share their grievances easily without hesitation.
ACTIVITY 2
1) Introduction of the key operations of Tesco
Covered in ppt
CONCLUSION
From the above discussion the meaningful conclusion drawn is that role of leader and
manger play a significant role in achieving the desire results. Their identical role helps the
organization to survive in the competitive world for longer time duration. The difference in
management and leadership is studied in order to clearly understand their skills, functions and
7

amening. Fiedler's contingency model is deeply evaluated so as to gain best results as compare
to other competitors prevailing in the open market place. Additionally, strengths and weakness of
various approaches to leadership and management such as, system leadership, contingency and
situational leadership are studied so that necessary improvements can be done in the initial
stage. TQM, JIT and Kaizen are determined properly so that best one can be selected for the firm
premises. Distinguish ways are identified to upgrade operational efficiency for meeting set
objectives.
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REFERENCES
Books and journals
Babich, V. and Hilary, G., 2019. Distributed ledgers and operations: What operations
management researchers should know about blockchain technology. Manufacturing &
Service Operations Management.
Copacino, W. C., 2019. Supply chain management: The basics and beyond. Routledge.
David, F. R. and David, F. R., 2019. Strategic management: A competitive advantage approach,
concepts and cases. Pearson.
Feng, Q. and Shanthikumar, J. G., 2018. How research in production and operations
management may evolve in the era of big data. Production and Operations
Management. 27(9). pp.1670-1684.
Gibson, P. and Parkman, R., 2018. Cruise operations management: Hospitality perspectives.
Routledge.
Guha, S. and Kumar, S., 2018. Emergence of big data research in operations management,
information systems, and healthcare: Past contributions and future roadmap. Production
and Operations Management. 27(9). pp.1724-1735.
Haendel, D., 2019. Foreign investments and the management of political risk. Routledge.
Hazen, B. T., Skipper, J. B., Boone, C. A. and Hill, R.R., 2018. Back in business: Operations
research in support of big data analytics for operations and supply chain
management. Annals of Operations Research. 270(1-2). pp.201-211.
Heizer, J., Render, B. and Munson, C., 2017. Operations management. Pearson Education
Limited.
Meredith, J. R. and Shafer, S. M., 2019. Operations and supply chain management for MBAs.
Wiley.
Qi, W. and Shen, Z. J. M., 2019. A Smart‐City Scope of Operations Management. Production
and Operations Management. 28(2). pp.393-406.
Reid, R. D. and Sanders, N. R., 2019. Operations management: an integrated approach. John
Wiley & Sons.
Rumble, G., 2019. The planning and management of distance education. Routledge.
Slack, N. and Brandon-Jones, A., 2018. Operations and process management: principles and
practice for strategic impact. Pearson UK.
Thanasekaran, V., CommVault Systems Inc, 2019. Intelligent local management of data stream
throttling in secondary-copy operations. U. S. Patent Application 10/313,243.
Online:
Types of Leadership style. 2020. [Online]. Available through:
<https://corporatefinanceinstitute.com/resources/careers/soft-skills/leadership-theories/
Key operation of Tesco. 2020. [Online]. Available through:
<https://ivypanda.com/essays/operations-management-of-tesco/