Analysis of Leadership and Management Roles in Tesco

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MANAGEMENT AND OPERATIONS 1
Management and Operations

MANAGEMENT AND OPERATIONS 2
Table of Contents
P1 Define and comparison of different roles and characteristics of a leader and a manager..................3
P2 Examples of the role of a leader and the function of a manager apply in different situational
contexts.................................................................................................................................................6
P3 Different theories and models of approach, including situational leadership, systems leadership,
and contingency.....................................................................................................................................7
P4 Role of leaders and managers in key approaches of operations management...................................9
P5 Importance and value of operations management in achieving business objectives.......................12
P6 Factors within the business environment that impact operational management and decision-making
by leaders and managers......................................................................................................................13
M1 Differentiate between the role of a leader and function of a manager by effectively applying a
range of theories and concepts.............................................................................................................14
M2 Strengths and weaknesses of different approaches to situations within the work environment.....14
M3 How leaders and managers can improve efficiencies of Operational management to successfully
meet business objectives......................................................................................................................15
M4 How these different factors affect the business environment and wider community.....................16
D1 Different theories and approaches to leadership in given contexts.................................................17
D2 Application of operations management and factors that impact on the wider business environment
.............................................................................................................................................................18
References...........................................................................................................................................19

MANAGEMENT AND OPERATIONS 3
P1 Define and comparison of different roles and characteristics of a leader and a manager
Bothmanagers and leaders of Tesco Company are an essential parts in increasing the growth
and development of an organization. Functions of managers are described as below:
Confidence
Managers should express their knowledge and skills of making an effective decision to the
consumers. Confidence is the most imperative factor that can help the managers to influence
people towards their company. Hence, every manager should have more confidence to attract
their clients and consumers and it could also be beneficial to enhance the profitability of the
organization (Erasmus, et. al., 2016).
Communication
Managers should be proficient to effectively communicate with their team members that
would support to increase the success rate of the organization. The main responsibility of
managers is to work with the team members and deliver the wider services to the Tesco
Company. Effective communication would also be useful in obtaining quality services
(Fernie, and Sparks, 2018).
Roles of a manager
Planning
Appropriate planning is a vital aspect that facilitates the managers to forecast the upcoming
events and would also evaluate the necessary future activities for an organization. Hence,
managers should be capable to make a good plan for the Tesco Company (Christopher,
2016).
Organizing
It is also known as the delegation. This function of managers may consist the certain ways
that would support to develop the structure of the company. This task also helps in

MANAGEMENT AND OPERATIONS 4
distributing the authority and responsibility to the managers of Tesco Company (Wood, et.
al., 2016).
Commanding
Commanding refers to the process of how managers of the company would lead the
employees through managerial behave, by using reward and punishment trick, and effective
communication. It also focuses on how managers give the command to their team members
(Evans, and Mason, 2018).
Coordinating
This function would assist the organization to achieve their targeted goals and objectives by
developing the association among all the activities and efforts of Tesco Company. Specified
activities are designed by the managers to coordinate all the task of the company.
Controlling
Controlling function depicts how a manager could evaluate the performance of the workforce
towards the organizational goals and plans in the Tesco Company (Akhtar, et. al., 2016).
Functions of a leader
Planning
Planning is the unique characteristic of the leaders that make them different from other
employees of the organization. Leaders collect the information, allocate the task to the
employees and describe them about their task, give a briefing to maintain the quality of
service. Along with this, leaders would also support the organization to develop the aim and
set the standards in Tesco Company (Brewster, et. al., 2016).
Controlling
Leaders make an effective decision in favor of the organization; maintain the standard of the
company’s product and confirming the growth of the company.
Supporting

MANAGEMENT AND OPERATIONS 5
In the Tesco Company, leaders inspire the workforce and increase their morale that helps in
attaining the goals of the organization.
Evaluating
Leader assures the validity and relevance of ideas and gets the desired performance from the
employees of Tesco Company.
Informing
In Tesco Company, leader delegates the task and plan as per the updated feedback and
gathered information (Bailey, et. al., 2018).
Roles of a leader
In the Tesco Company, leaders act as an essential facet as they are responsible for guiding the
team members in the appropriate way to accomplish the organizational objectives and goals.
Leaders have depth knowledge about the essential activities of the organization, therefore,
they could effectively lead the team of employees. Leaders time to time evaluate the duty of
workforce to check the performance of the employees and monitor them accordingly
(Jenkins, and Williamson, 2015). They also give a motivational example to the employees for
encouraging them towards their task attainment. In Tesco Company, leaders should improve
the team and develop the required skills in the team members that would support to increase
the success rate of the organization. It could be done by pushing the team, supporting the
team and motivate the team for accomplishing their task (Lasserre, 2017).
Management and leadership both are distinguished from each other. Difference between functions
and roles of managers and leaders are described as below:
Leaders Managers
Leaders are advance in nature Managers have managerial nature
This is the unique nature of the leader that
they always depict their own perspective
Managers have command based nature and
they always show the company’s

MANAGEMENT AND OPERATIONS 6
perspectives.
Leaders focus on ‘what is the task and why
this task is necessary’ (Simon, and Fassnacht,
2019).
Managers concentrate on ‘when this task
would be done and how the task would be
completed’ (Ivanov, et. al., 2017).
Leaders concentrate on the result of the task Managers concentrate on the aim of the task
(Thorpe, 2016).
P2 Examples of the role of a leader and the function of a manager apply in different
situational contexts
The role of leader and the function of management arefocused byTesco organization for
enhancement and alterations in the operation of the organization. There are different types of
characteristics and traits of leadership in business functioning. This aspect permits the
transformation for a factor that initiates the understanding regarding managerial practices.
Different situation that emphasizes the effectiveness of a company involves someaspects
related to depth practices of results (Chiu, et. al., 2016). These situations are described as
given below:
Stable situation:
These circumstances contain the organization that would not incline to any further
transformation. It may affect the organization purpose and maintains the stability of
outcomes. For example, if in the market, there are not transformations arise related to
inflation, boom, and recession, as well as the market is uniform, in such case, the situation
would be stable and will not be influenced by the company (Wood, et. al., 2016).
Slow to the moderate changing situation:

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When rivalry is not offended then the situation will not rise and slow to outcomes whereas
transforming scenario will impact the factors that moderately transformed in an organization
purpose. For instance, when in the market, the inflation increases then the changing situation
would be moderately affected the results (Richards, 2017).
Fast changing situation:
This condition is present the most rapid circumstances with the purpose of Tesco as it
declined productivity because of market atmospheres. For example, in the stock market, there
was rapid transformation driven as per the variation in indices such as BSE, and NSE. It can
directly affect the investors (Lane, and Maznevski, 2019).
P3 Different theories and models of approach, including situational leadership, systems
leadership, and contingency
Tesco could use different models and approaches for operating the business and supports to
make a reliable decision. The leadership theories of Tesco have been discussed as below:
a) Situational Theory (Hersey – Blanchard theory)
(Sources: Saghiri, et. al., 2017).
The situational theory could consider certain factor like telling, delegating, selling, and
participating. Telling is leadership is practiced for conducting one-way communication. This
style of leadership could assist to the leader for giving instruction to the team leader for
operating the business process. Moreover, the second lead is selling that could be effective

MANAGEMENT AND OPERATIONS 8
for converting the message among group members. In the stage of participating, a leader
could encourage the group member for giving their opinion and views of a team member for
the attainment of the organizational task. A leader could be accountable for monitoring the
task progress (Fernie, et. al., 2015).
b) Contingency theory (Fiedler’s contingency theory)
(Sources: Ramanathan, et. al., 2017).
The contingency approach should be implied by the executives of Tesco to develop the
relationship between situation and situation. On behalf of the contingency approach, the
manager could consider two kinds of methods like task-oriented and relationship oriented.
The team leader efficiency relies on three factors that could be task structure, power
designation, and team member. The structure of task demonstrates towards the level in which
the work is well settled and dignified (Scott, et. al., 2018).
C) Systems theory
Tesco should use this approach to increase its business of the market. The system theory
works as an open structure, which could present in a different atmosphere as well as it could
survive such as living organism of the different atmosphere. This approach could support to
make the connections without situation as the procedure of revitalizing. It is also stated that
the company practice feedback, views, and opinions of other people and its consumers for

MANAGEMENT AND OPERATIONS 9
introducing any goods and services in the specified market among specified people (Scott, et.
al., 2018).
P4 Role of leaders and managers in key approaches of operations management
Introduction
Operation management is business management practices to create higher efficiency in the
organization. It is related to materials transforming and labor into the products and services
that are accountable for increasing the company profit (Sparrow, et. al., 2015).
Six Sigma
Business practices the six sigma tool to increase the quality of its manufacturing process by
evaluating and modifying the cause for errors and limitations. Moreover, the six sigma tool is
determined as the tool, which is controlled in nature as well as the data-driven tool. By
considering the six sigma tool in the operation management, a company could be capable to
meet the higher competitive benefits (Mou, et. al., 2018). It could support to get a reliable
outcome. The six sigma tool is practiced for operating the business process. Through this, the
organization could be capable to meet higher competitive advantages. It could increase the
investment and sales return for the process of manufacturing (Edger, 2016).
Lean production
The lean production structure is practiced for implying the simple tool, which assists to attain
the wastes in the procedure of lean. The implication of the lean process in the manufacturing
process could assist to the operation management of Tesco to improve its product quality,
improve the management of visual, increases the effectiveness of lean process, declines the
practices of human resources, supports into the simple management of entire process (Padma,
and Wagenseil, 2018).
Total Quality Management (TQM)

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The total quality management is demonstrated as the supervising acts in which all potential
uses are needed to maintain the highest-level superiority. This leadership style is practiced for
the execution of the quality plan with quality assurance and improvement (Park, et. al., 2015).
The following principles are considered in the total quality management that are discussed
below:
Customer Focus
Tesco could concentrate on the needs of the consumers for increasing the satisfaction level of
them. The consumer plays an imperative role in increasing the growth of the organization.
The organization could also be accountable for influencing the huge number of consumers.
Tesco could deeply evaluate the needs and desired of consumers due to obtaining the higher
benefits (Jary, and Wileman, 2016).
Strong Leadership
Strong leadership is a key tool of total quality management as it could lead to gettinga
reliable outcome. Strong leadership could lead to effectively operate the business. Tesco
could also lead to the organization for improving the business quality. It could also lead to
making the decision (Goffin, and Mitchell, 2016).
People Involvement-
The people involved in the total quality management is imperative for integrated management
of people variety within the Tesco. It could also be effective in the attainment of the
organizational task.
A systematic approach to management-
Tesco should concentrate on the systematic tools of the management to increase the quality of
products and services for meeting the aim and objectives of the organization (Powell, and
Netland, 2016).
Continual important movement-

MANAGEMENT AND OPERATIONS 11
Tesco should make their efforts as well as looking for a continuous improvement to survive
in the marketplace. It could also be effective in obtaining a higher profit in the marketplace.
Therefore, Tesco shall make efforts of nonstop incensement as compared to being content in
the organization.
Factual approach to decision making-
The decision making could be effective in evaluating the diverse evaluation report which
identifies the significance of the decision-making process and shows the scope of
development.
Mutually beneficial supplier relation-
For evaluating the TQM in Tesco, the firm should ensure they create an association among
the suppliers of the organization. The suppliers are one of the most stakeholders to get an
adequate supply of material in the affordable rate on behalf of the organization (Siebers,
2016).
The following activities are accomplished by the leader of the operation management:
• To ensure the effective consumption and participation all workforces who are
available in the organization
• To assist the workforces for operating the business activity and solve the query of
the employee towards their allocated work.
• It could also enable the workforces for more working and responsibility about lads
to the higher production.
• A leader could be accountable for deeply evaluating the gathered information in
making the decision towards the organizational task.
• A team leader of the firm could also be accountable for the make the progress of
report and supports to get higher outcome (Akhtar, et. al., 2017).
Roles of manager in the operation management

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• The executives could directly meet with their specified consumers for offering
their goods and services.
• The executives could practice six sigma tools for saving of the cost and the
attainment of objectives and aim of the research issue.
• The executive could gather all the opinion and views of workforces with respect
to the top management in improving the existing situation of the organization
(Górska-Warsewicz, et. al., 2018).
P5 Importance and value of operations management in achieving business objectives
The operation management could lead to the firm for operating in a systematic way for the
attainment of organizational objectives in limited cost and time. Moreover, the operation
management could entail many acts such as production procedure control, business
production products, overseeing, and designing of goods and services. It is imperative for the
process of business along with monitoring the whole procedure of Tesco organization. It is
illustrated that the operation management could play an effective role in enhancing the
performance of the firm and supports to get a reliable outcome (Fitzpatrick, 2017).
Along with this, it is found that there are many activities such as controlling and distribution
structures, the transformation of raw materials into the final products and services. Moreover,
it is evaluated that the distribution acts and controlling could be effective for the attainment
of the desired aim and goal. It is also found that the process of production and products
distribution could directly impact on the organizational performance. It could be effective for
the attainment of the organizational task. It could support to meet the objectives with the
research natter (Sparrow, et. al., 2016).
It supports to accomplish the aim and objectives of the firm by considering the available
resources due to getting higher profit. In addition to this, it is examined that the operational