Examining Leadership and Management Concepts in Tesco Operations

This report provides an overview of leadership and management concepts within Tesco's operations. It begins with an introduction to Tesco, including its history, mission, vision, and key operations such as Tesco Superstores, Tesco Extras, Tesco Metro, and Tesco Home plus. The report then delves into the roles and responsibilities of managers, focusing on resource management and ensuring timely store operations. Operational approaches like lean manufacturing, Six Sigma, and benchmarking are discussed, along with an analysis of the impact of external factors such as political, economic, social, technological, environmental, and legal influences on Tesco's business. Recommendations are provided for improving employee monitoring, customer satisfaction through social media promotion, legally increasing inventory, and adopting a democratic leadership style. The report concludes by emphasizing the importance of effective operations management for Tesco's overall success and suggests future improvements in products and services to increase revenue.

LEADERSHIP AND
MANAGEMENT
CONCEPTS

Introduction
 The research is based on the
overall improvement of the
operations of Tesco
 A brief history of the company is
provided
 The research investigates the
external factors that impact the
operations of the business

About the company
 Tesco is a multinational grocery
store set up in 1919
 It has its subsidiaries in the form of
banks and mobiles
 The revenue of the company is
about £55,917 million
 It has over 6000 locations all
around the world

Objectives
 To become a pleasing place for
employees to work
 To provide customers with the best
quality of services
 To upgrade the existing stores and
technologies
 To make profits so that it can help
in gaining high returns

Mission
 To be the best retail supermarket in
the world
 To increase the value of the
customers
 To earn the loyalty of the
customers
 To respect the values and ensure
employee satisfaction at all level

Vision
 To expand the sale of organic
materials to about £ 1 billion in the
next five years
 To increase share of the non-food
items as well as the food items

Key Operations
 Tesco Superstores
 Tesco Extras
 Tesco Metro
 Tesco Home plus

Key functions
 Tesco Superstores: These are set up
based on the standard store format
 Tesco Extras: These are the
hypermarkets of the company used
mainly as inventory
 Tesco Metro: Medium sized stores that
have large food lines
 Tesco Home plus: This contains all
other range of products expect food
items based on the warehouse style units

Roles and
responsibilities
 The managers need to ensure that
the resources in each of the
departments are managed
 The resources include the
employees as well as the financial
stability
 Managers also need to ensure that
the stores are opened on time so
that the company can reach its
goals

Operational approaches
 The operational approaches
undertaken in Tesco includes a lean
manufacturing process to eliminate
any kind of wastes
 The application of six sigma can
help the company to focus on its
qualities
 Benchmarking is also adopted so
that the best products or services
of the competitors can be analysed

Impact of external business
environment
 Political: The increase in the rate of VAT
has affected Tesco due to the lower rate of
customer spending
 Economic: The positive recovery sign from
the financial crisis have helped in
increasing the rate of sales in the company
 Social: Due to the increased number of
aged people, the introduction of mobile
applications for the company need to be
reanalysed as it has a negative impact

Contd..
 Technology: The technology
improvement may have a positive impact
in the modern world particularly in the
supply chain management of the company
 Environmental: Tesco contributes in
diminishing utilisation of greenhouse
gases so that the speculated melting of
the Arctic can decrease
 Legal: This affects the company in a
negative manner as it markets a variety of
products and services

Recommendation
 The managers of Tesco need to undertake
a close monitoring of the works of the
employees so that they can achieve their
objectives
 Customer satisfaction can be maintained
by promoting the operational stores in
social media such as Facebook or Twitter
 The inventory of the operations can be
increased in a legal manner so that it can
help in increasing the production
 The leaders need to guide the employees
by adopting a democratic style and
maintain its objective of satisfying the

Conclusion
 It can be concluded that Tesco
need to consider its operations
management in a manner that can
help in the overall success of the
company
 In future, Tesco can aim to increase
their revenue by improving its
products and services

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