MG629 Developing Leadership & Management Skills: Tesco Evaluation

This report provides an analysis and evaluation of leadership and management skills within Tesco, a multinational retail company. It begins by defining leadership and management, comparing relevant theories such as contingency, situational, behavioral leadership, scientific, human relations, and bureaucratic management theories. The report then examines key performance indicators (KPIs) like benchmarking and comparative analysis used by Tesco to measure employee and organizational performance. It assesses the impact of leadership on fostering a positive business atmosphere, increasing productivity, and supporting decision-making, as well as the impact of management on building a strong organization, ensuring resource utilization, and supporting organizational objectives. The report concludes that both leadership and management are crucial for Tesco's success and growth.

Developing Leadership
and Management
Skills

EXECUTIVE SUMMARY
Leadership skills is defined as an abilities and strength of individual person which is
utilized manager within organization. Due the effective use of various skills and ability of
manager the overall activities of firm are run in smooth manner. But management is defined as a
set of entities which is very important for sustaining the company's vision, mission and
objectives in long term. The chosen company is TESCO and it is headquartered United
Kingdom. The company was established in 1919 and they are dealing with wide range of
products. The report will be covered introduction to report and outline the chosen organization,
analysis and comparison of leadership and management, key performance metrics of
organizational sector/market/industry. It also covers organizational leadership and management
performance.

Table of Contents
EXECUTIVE SUMMARY.............................................................................................................2
INTRDUCTION..............................................................................................................................4
TASK...............................................................................................................................................4
Analysis and comparison of leadership and management...........................................................4
Key performance metrics of organizational sector/market/industry...........................................6
Organizational leadership and management performance...........................................................7
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRDUCTION
As already mentioned above leadership skills is concerned with the talent and ability of
individual person which is applied by manager of organization for managing the workers
systematically. But management is concerned with the entities of group which is important for
serving best quality product and service to customers. When both leadership and management
combine together then definitely organization is able to expand their services in other locations
also. The name of the company which is chosen for understanding the concept of leadership and
management is TESCO (Bayighomog and Arasli, 2022). TESCO is basically an international
retail based store and this firm is dealing with wide range of products. Products includes
telecommunications, financial services, books, electronic items, furniture toys etc. In aspect of
generating profit or revenue it is the ninth largest retail store in world. Due worldwide presence
of this organization their services and products are quickly delivered to customers in time. The
main highlight of this organization is that the price of their products are average and affordable
for all customer segments. Due to this the goodwill and profit margin of the organization is
effectively sustained in market for long time. With help of best quality service organization are
able sustain their goodwill or reputation for long duration.
TASK
Analysis and comparison of leadership and management
Leadership theory is referring to a concept which is utilized by organization for increasing the
productivity for every lower level workers regarding their job roles and responsibilities. Due to
this company is able to maintain their relations with all categories of consumers for long time.
The theories which is considered by organization in the aspect of leadership are -
 Contingency leadership theory – The other name of this theory is situational theory.
With help of this theory TESCO is able to run their business activities, services and their
employees in right direction. This theory is mainly focused on some key elements which
is connected with various styles and atmosphere is influencing according to current
scenario. In respect of TESCO, management must apply this theory for keeping
flexibility or balance in the aspect of work, need and behaviour of employee's.
 Situational leadership theory – The main focus of this theory is on different variables
which is depend on various situations. That means this theory is worked according to

different types of situations and styles. Here this type of leadership style is applied by by
the manager of TESCO for handling the problems of all categories of employees in
smooth manner. As a leader it is also important for manager that they must have
effective problem solving ability in aspect of handling critical situations within business
activities smoothly.
 Behavioural leadership theory - The primary focus of this theory is on the actions and
behaviours of leader not on their threat. Due to utilizing behavioural leadership theory
effectively positive relations are easily sustained between employee and employers. In
context to management must use this theory for enhancing the performance of both
organization and employees.
Management theory is defined as the process of organizing and managing of different types of
functions which is carried by organization for sustaining their vision and mission effectively
(Eguia, 2022). It is basically a process of five stages which includes planning, organizing,
staffing, controlling and directing.
Different types of management theory are -
 Scientific management theory – This theory is designed by Fredrick Taylor and in this
theory job responsibilities and roles of workers are completed in scientific way.
According to this theory it essential for TESCO management that must utilize only
talented and hardworking workers within organization. In this company easily achieved
the positive result at maximum level. According to this theory talented workers is highly
important for facilitating quality service and products to customers in time.
 Human relation theory – This theory is developed by Elton Mayo and it is highly
focusing on changing working scenario which is responsible for creating both negative
and positive impact in worker’s mind. This theory states that productivity and motivation
level of employees are effectively increased at higher rate in work place area. In the
context of TESCO, their workers are highly capable and also willing to do different types
of task systematically and in smart way. It is basically psychological concept in human
nature. In comparison with other management theory it is highly beneficial for company.
 Bureaucratic management theory – This theory is developed by Max Weber, and it is
mainly focused structuring organizations in a hierarchy way. Due to this rules and
regulations are highly clear for the employees of TESCO. His principle for creating this

system includes a chain of command, clear division of employees, separation of
organizational and personal assets etc.
Difference between leadership and management –
Basis Management Leadership
Strategy Here strategies are used by
organization for managing
their whole business activities
and resources properly.
In leadership strategies are
made for providing right
direction to employees
regarding their job roles and
responsibilities.
Focus But in context to management
it is focusing on keeping
stability within business
activity.
In aspect of leadership it is
mainly focusing changing
approaches (Grgasović and
Šoštarić, 2022). Due to this
the positive relationship is
effectively sustained between
employee and employer
Vision development In aspect of management the
duty of the leader within
organization is to create
effective procedure. With help
of this process company is
able to set by budgeting and
planning.
The leader of this
organization is developed a
high mission and it also
provide guidance to their
workers. In this way the
responsibilities of the firm
are accomplished in
prescribed time.
Key performance metrics of organizational sector/market/industry
KPI stands for Key Performance Indicator and it is basically a tool which is used by
organization for measuring the performance of their employees effectively. Due to this the
success rate of the firm and their employees are effectively increased within short duration.
There are different types of key performance indicator which is used by organization for

increasing their performance. The authorities of TESCO are used different types for measuring
their performance which are are described below -
 Benchmarking – It is a one type of performance measuring tool which is used by
TESCO. Due to the effective use of this tool, firm is able to analyse the current and
previous performance and quality in their goods and services. Then according to that they
set their standards in various aspects which includes use of high quality materials for
producing quality product, provide effective training to their employees etc. In this the
future and economic growth of organization is highly secured for long time.
 Comparative – It is a another technique which is utilized by company for measuring
their actual and previous performance (Kozhakhmet and Nurgabdeshov, 2022). With help
of this tool also the success rate of the firm is highly increased. Metric comparison
computation helps the company to compare their values in different measures. In context
to TESCO, authority will compare its current sale of their product from previous sales in
systematic manner.
The KPI tools which is applied by the authority of TESCO will assist them in aspect of
developing effective strategies and measuring their performance level effectively.
Organizational leadership and management performance
The concept of leadership plays major role for the success and growth of organization.
Here the management of TESCO have the full responsibility in aspect of creating various types
of strategies along with the execution which is essential for setting company’s mission and
vision. But in context to leadership it supports the organization for increasing its performance,
keeping strong relationships, increasing the level of employee engagement and others. Both
leadership and management has a great effect on the performance of TESCO
Impact of leadership on organizational performance
 Developing positive business atmosphere – Effective leadership style plays crucial role
for sustaining the positive work atmosphere within organization which leads to increase
the overall performance of company effectively. In context to TESCO the leader of this
organization provide effective support to their employees which leads to enhance the job
satisfaction level and engagement of workers for the company goals. Here leaders also
motivate the workers for improving their mental and learning health effectively.

 Increasing productivity of organization – In the approach of leadership it supports in
the aspect of motivating all categories of workers. Due to this the employees are able to
perform very well in their task and increased their overall performance. Advanced
training is facilitated by the TESCO to their employees which is essential for developing
their new skills and also for increasing coordination in their activities. In this way the
relationship between employees and employers are effectively sustained for long
duration.
 Provide support in decision making – With help of this leadership style the
performance of organization is highly improved which permitted the leaders for taking
right decisions. Due to taking various right decisions organization will get effective
support for increasing their overall performance effectively (Mans-Kemp and Flanegan,
2022). In respect of TESCO, due to effective use of various leadership only beneficial
decisions is taken by higher authority. This decision is based on proof which leads to
enhance company growth.
Impact of management on organizational performance
 Build strong organization – Here management is maintaining effective coordination in
various functions of company which leads to decreased overlapping in their functions. In
context to TESCO, management must maintain strong infrastructure in their business.
Due to this Due to this the job role of every employee is completed in time and the
operational activities of firm is run in smooth manner. Department of management is also
ensuring that all job positions in company is filled with right candidates only.
 Ensuring proper utilization of resources – Management department of TESCO ensures
that all types of human and physical resources are utilized properly. It leads to increase
the overall performance and productivity of organization at higher rate. It also supports
the organization for reducing the cost of business and provides it to achieve competitive
advantage over various competitors. Management ensures proper use of scars resources
through identifying their alternatives.
 Provide support to organization objectives and goals – Management of TESCO
arranged all types of resources of production in systematic way. In this way it supports
the business for attaining determined objectives and goals in time with high effectiveness
and efficiency. Management is referring to various types of responsibility and task among

workers clearly decreased the changes conflict and save the effort, time and money of
organization. Management also supervise performance of employees and facilitates them
right direction for perform their activities in effective manner.

CONCLUSION
After the analysis of above data, it is concluded that leadership and management both
plays important role for increasing the success and growth of organization at maximum level.
Because with help of these two elements the potentiality and ability of company and their
employees are highly increased. Due to this organization is able to increase their productivity
and work efficiency. Management and leadership also supports the employees to handle any type
critical task smoothly. Due to the use of effective or suitable leadership and management style
manager is able to handle the lower level employees smoothly. Effective leadership also supports
employees of company for accomplishing their job roles and responsibilities in time. The other
advantage of effective management is that positive relationship is easily maintained between
employer and employee for long time. With help of maintaining positive relationship with
between employer and employee organization is able to facilitate best quality products to
customers in long term.

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