Report: Leadership and Operations Management at TESCO

This report provides a comprehensive analysis of TESCO's operations management, focusing on key concepts, theories, and practical applications within the retail giant. It begins with an introduction to the core principles of management and operations, emphasizing their role in transforming raw materials into finished products and achieving organizational success, with a particular focus on the leadership of Dave Lewis. The report then delves into the theories of operations management, including Six Sigma, lean production, and queuing theory, illustrating how these frameworks can be applied to enhance efficiency and quality. Various operations management approaches like TOM, JIT, and Kaizen are then discussed, highlighting their impact on improving business activities and profitability. The report also examines the operational functions of TESCO, such as transforming raw materials, process design, and the importance of operations management in maintaining product quality and efficiency. Finally, the report concludes by exploring the dimensions of the contemporary business environment, including culture, values, stakeholders, and corporate social responsibility, and how these elements affect the decisions of leaders and managers within TESCO. The report underscores the significance of effective operations management in navigating a dynamic business landscape and achieving sustained growth.

Management and
operations

Contents
INTRODUCTION...........................................................................................................................1
LO3..................................................................................................................................................1
Theories of operations management.......................................................................................1
Operations management approaches......................................................................................2
Operational functions.............................................................................................................2
LO4..................................................................................................................................................3
Dimensions of contemporary business environment..............................................................3
CONCLUSION................................................................................................................................4
REFERENCES................................................................................................................................5

INTRODUCTION
Concept of management and operations is mainly related with transformation of raw
materials into finished products. Effective implementation of all practices related with operations
of organisation is very essential to attain growth and success. Leaders and managers are the one
that play a crucial role in success of an enterprise (Zeng and et. al., 2014). TESCO, which is a
multinational general merchandise and groceries retailer is consider under this report. Dave
Lewis, is the leader of TESCO, various qualities and skills of his are presented in this report.
Various theories and approaches of operations management that could be implement by
enterprise to achieve its set goals and objectives is all given in this report. Further, relationship
between management of organisation with other key elements such as values, culture, CSR and
with stakeholders is all given in this project.
LO3
Theories of operations management
Concept of operations management is consider with planning and controlling
manufacturing process of organisation. This support in attain high level of efficiency in
production process that help company in maximise the number of its profits which ensure its
sustainability in market. Various theories of operations management are there that that help
management in analyse the situation and take appropriate action. These theories can be
understood by following points:
Six sigma: This is a theory that is used by company to improve the quality of all the
operations implement by company by removing all the errors and defects. Further, this support in
saves both cost and time (Wild, 2017). With this, management of TESCO can implement all its
activities by maintain a quality level.
Lean production: This is another most useful theory of operations management that is
concerned with cut out all the waste and focuses more on quality. Main feature of this theory is
that management of TESCO can apply this is all aspects of business from design to distribution
of its products and services.
Queuing theory: It is a technique of operations management that is employ by
management to identify the staffing needs, inventory level and scheduling of raw materials that
help in achieve customer satisfaction and also provide competitive benefit to enterprise.
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Operations management approaches
Various approaches of operations management are there that help both leaders and
managers in improve the efficiency of all business activities that improves profitability of
company. These approaches are as follows:
TOM: This a procedure that support management in carry out planning for long time
period to achieve set objectives with available resources. Further, this support in maintain the
quality of company products and improves profitability (Webb, 2017). With this, TESCO can
offer quality products to its customers and can retain them for long time period.
JIT: This approach of operation management is concern with the procedure of
production. That process of production should be implemented with set time frames that help in
achieve set objectives. With optimum utilisation of all business resources and with minimum
wastages of resources company can implement all its activities in given time frame.
Kaizen: This concept is related with make the work environment more efficient by involve
all employees in order to achieve set goals and objectives. With this philosophy, TESCO can
maintain the quality of its products and can fulfil the requirements of its customers.
All these are the major approaches of operations management that can be employ by
management of TESCO to bring efficiency in production process and to improve the profitability
of company.
Operational functions
Number of functions are there that are perform by different organisation in order to fulfil the
requirements of its customers. TESCO also perform variety of function to satisfy the needs of its
customers and to retain them for long time period. Following are the main functions of TESCO:
Transformation of raw materials into finished goods: This is one of the main function
perform by TESCO. Company manufacture different type of products and sell the same under its
brand name . In this function, role of manager is to plan and allocate resources in a manner so
that production process can be carried out in an effective manner (Thornburg, Ustun and Krogh,
2016). Role of leader is to define roles and responsibilities of employees so that process can be
complete in timely manner. Dave Lewis set robust objectives for the employees that encourage
them to perform well and also enhance their productivity at workplace.
Process design: Manufacturing process is known as one of the main function of every
organisation. In this management design the steps and ways of manufacturing process. In this,
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function of manager is to look after all the activities that are require to be complete on time to
attain desired results. Role of leaders is to direct employees so they can perform their job roles
and can attain set goals. Dave Lewis is a influencing personality so he direct employees in a
manner that enhance their morale to work well which results in achievement of set goals.
Value of operations management in TESCO
In present competitive business environment, management of all operations is very
essentials in order to achieve success and growth of company. This concept is very effective for
TESCO in order to maintain the quality of all its products and to offer products to its customers
on time. This concept is effective for is effective as this help in utilise all the resources at an
optimum level and at the same time enhance efficiency. Design all the process is also essential
for company as this support in design products that help in meet the expectations of customers.
Another essential function of operational management is management as this help in
provide direction to activities of employees that results in achievement of set goals and
objectives (Shirae and et. al., Fujitsu Ltd, 2015). Further, management of inventory and logistics
is also important for TESCO as with this management can carry out effective procurement of
raw materials through which company can provide right product to its customers at right time.
Control is another functions of operational management. With this, TESCO can improve its
operational efficiency with help of control measures and techniques. Further, this support in
determine any kind of defect in production process and help management in take corrective
decision at time.
It can be summarised that concept of operation management is an essential one for an
organisation like TESCO because with this company can determine any kind of defects in its
production process and can improve efficiency of all its business operations.
LO4
Dimensions of contemporary business environment
TESCO operates in a dynamic and flexible business environment. Number of elements are
there which affect the decisions of leaders and managers. Resources available in organisation is
the major element (Rushton, Croucher and Baker, 2014). Major resources that require in an
organisation like TESCO is raw materials, human resources, financial resources and many more.
Managers require to manage every kind of resource in a systematic manner in order to take right
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decision an to achieve desired results. Further, every day new trends come in market that are to
be require by company to better identify the requirements of its target customers. By analyse
trends and by carry out innovations in its products and services TESCO can better satisfy the
needs of its customers. Other elements that affect the decision making process of leaders and
managers can be understood by following points:
Culture and values: Culture is known as the defined norms, rules and regulations of an
organisation that are follow by the employees or every member of organisation to perform their
duty and job role (Punyateera and et. al., 2014). Values are the one that make an employee able
to make the difference between what is right and what is wrong. Culture and values that exist in
organisation play a big role in direct their behaviour and largely affect their decisions at
workplace. managers and leaders require to consider the values and culture adopt by company
before take any decision. Dave Lewis always take decision by consider values and also
encourage workers to work as per set values and norms that help business in operate in an ethical
manner.
Stakeholders: One of the main element that affect the decision making process of company
is the relationship with its external and internal stakeholders. Employees come under the
category internal stakeholder while suppliers, investors and customers are come under the
category of external stakeholders. It is significant for both managers and leaders to develop and
maintain good relations with stakeholders. Managers require to consider the expectations of
stakeholders, expectations of these stakeholders should be met as this help in maintain good
relations with them for long time period. Dave Lewis also set business process in a way that help
company in meet all expectations of its stakeholders that help in keep them satisfy sor long ti,e
period. s
Corporate Social Responsibility: Activities that are perform by organisation for
development and welfare of society are come under the concept of corporate social responsibility
(Penn and Pennix, 2017). Being a global organisation, TESCO also perform variety of activities
that offer long term benefits to company and also improve its public relations. Managers require
to consider, corporate social responsibility of company before take any action or decision. Dave
Lewis always take initiative to carry out social activities that enhance brand image of company.
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CONCLUSION
From the above given information, it can be summarised that in order to sustain in a
competitive and flexible business environment it is essential for business organisation to
maintain the cost of its business activities so it can better satisfy the needs of its customers and at
the same time can generate large amount of profits. Different type of operation management
approaches are there such as total quality management, lean production, six sigma and many
more that can be use by managers and leaders in order to ensure optimum utilisation of all
available resources. Further, various elements are there such as value, ethics and expectations of
stakeholder that affect the decision taken by leaders and managers at workplace.
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