Roles of Leaders and Managers in Tesco: A Comprehensive Analysis

This report provides a comprehensive analysis of leadership and management practices within Tesco, a British multinational retail company. It begins by differentiating between the roles and characteristics of leaders and managers, highlighting their respective responsibilities in organizing, directing, and motivating employees. The report then explores the roles and functions of leaders and managers in various situational contexts, particularly focusing on employee recruitment and motivation strategies. Furthermore, it delves into different leadership theories and models applicable to Tesco, including situational leadership, system leadership, and contingency theory. These theories are examined in terms of their advantages, disadvantages, and practical implications within the company's operational framework. The report concludes by summarizing the key approaches to operations management and the crucial roles played by leaders and managers in ensuring Tesco's success.

MANAGEMENT &
OPERATIONS

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
LO1..................................................................................................................................................3
P1 Different role and characteristic of leader and manager.........................................................3
LO2..................................................................................................................................................6
P2 Roles and functions of leaders and managers in different situational context.......................6
P3 Different theories and models of approach.............................................................................6
LO3..................................................................................................................................................8
LO4..................................................................................................................................................8
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
Management refers as a set of principles which is relating to the activity of organizing,
directing, controlling and controlling . Management has main function to organize and
coordinate overall activities of companies in term of accomplish defined objectives. While
operation refers as the business functions which is performed by the manager to meet business
vision over the time. Operation and management both plays crucial role in company. For
example management sets goals while operation helps to meet objectives. Organization can get
competitive advantage over the competition market by the helps of both management and
operation. Manager and leader both plays different role within company for example manager
implements decision on company while leader commands group of employee to perform well.
To understand role of management and operation there is an example of Tesco company. It is a
British multinational and general merchandize company which is headquartered in Welwyn
garden, England, UK. It offers wide variety of product like home product, financial services,
food items, clothing product etc. to customer. This report covers roles and characteristic of leader
and manager along with various theories like situational leadership, system leadership and
contingency theories.
LO1
P1 Different role and characteristic of leader and manager
Manager plays various function such as organizing, planning, controlling, motivating,
task delegation and decision-making etc. within company. Manager monitors overall employees
performance and decision-making of company so that performance improve in well manner. On
the other hand, leader commands group of team to complete task successful which leads
profitability in company. Leader also motivate group of member to give highly performance
within workplace.
Attributes Manager Leader
Roles and responsibilities Tesco's manager plays
essential role in business
where they set objectives and
implements decision on
company for achieving well-
On the other hand leader
commands to each employee
to do task on time. Tesco's
leader has main role to
motivate group of

formed (Reunanen and
Kaitonen, 2017). Manager
control overall employee’s
function that they perform
well a not.
employees by resolving their
conflicts, related to work
pressure, salary issues, task
confusion etc. The main goal
of leader to provide healthy
working environment to
staff which improves
working efficiency of
employees. Leader helps
Tesco to lead high turnover
of employee within
workplace.
Characteristic There are various
characteristics of manager
which make them more
effective in organization (Ellis,
2018). For example Time
management, reliability,
knowledge, problem solver,
quick decision maker, highly
experience and good organizer
etc. must require in a manager.
Tesco's manager has all
characteristic which helps
them to control on overall
employees' performance.
Additionally, manager
introduces profitable strategy
in company which helps them
to take competitive advantage.
A good leader must have
these characteristics i.e.
communication, confidence,
positive attitude,
commitment, creativity,
honest and ability to
delegate task. Tesco's leader
possess overall characteristic
which makes them as role
model for employees.
Leader helps organization to
keep staff intellectual and
creative mind. Leaders also
motivate employees to give
high performance within
company. Transparency in
task delegation improves
employees trust on leader.
Thus they support company

to build good relation
between management and
leader.
M1 Differences between manager and leader
Difference Manager Leader
Role Manager has main role to set
objectives for company.
Decision also implement by
them on organization so that
meets objectives in minimum
time.
On contrary, leader has
main role to direct group of
employees and supports
them to complete task in
minimum time. Leader
offers friendly atmosphere
to staff at workplace which
improves their working
efficiency.
Vision & goals Tesco's manager sets goal to
promote firms in wide scale by
analysing external and internal
environment factors impact on
decision. To achieve profitable
aspects implements various
strategies.
While Tesco's leader has
vision to improve work
performance of employees
so that vision transforms
into reality. It is main goal
of the leader.
Build process and
relationship
Manager has focus on
organization structure and
operation which is conducted
by them for getting
competitive advantage.
Manager just focus that
whatever decision is taken by
the manager that should be
Leader builds good
relationship with employees
which maintains their well-
being at workplace and
inspires them to give high
performance within
company. To maintain
healthy relation between

accepted by the employees so
that work quality is
maintained.
employee and management,
leader meets their
objectives. Thus, leader
maintains their relation with
group of employees.
LO2
P2 Roles and functions of leaders and managers in different situational context
The roles of leaders and managers are different in different situations in Tesco,
understanding that factor is very essential so that the functioning and productivity of the
organization can be maintained. The situation which is in front of Tesco is hiring and motivating
employees in the company.
Tesco is a very established company in market of United Kingdom therefore it is very
important for the company to hire managers who are going to be efficient in the work they are
going to be assigned (Garza-Reyes and et.al., 2017). Managers of the company have to make
sure that there is no extra recruitment in the company of employees so that they can have cost
saving. The decision-making of recruitment is not just in the hands of the human resource
department but it is also in the hands of the managers of the company. It is very important that
the right skilled employees are got in the company for the best of Tesco which will increase the
productivity of business. Final interview is taken by the manager of the company so that the right
candidate would be selected which will help the company maintain their standards in market and
in front of the customers. Motivation is given to the employees not just by human resource but
also the managers and they have to make sure that the employees of Tesco are giving their best
in the company for the better productivity of organization.
Leaders have to make sure that standards is being maintained in the company so that they
can have a better functioning for themselves which will make the company function effectively
and efficiently. Leaders have to use the skills of the employees in the right place and their
expertise in the right manner for the organization to profit from it. Motivation to the employees
is also given by the leaders of the company. Hiring is not in the hands of the leaders but leaders
can make the employees work and put in their personal best in company (Dierynck and Labro,
2018). Directing and motivating the employees is in the hands of the leaders of the company.

P3 Different theories and models of approach
 Situational Leadership
In situational leadership there are four types of styles which are involved, directing,
delegating, supporting and coaching. Leaders of Tesco must follow these steps to get the
employees of the company working (Hill and Hill, 2017). Leaders have to train the employees so
well that they can complete the tasks on time and make the company have a better market for
themselves. Targets and objective of Tesco have to be completed which the leader motivates the
employees to do so that the company can have a good brand image and meet the demands and
needs of the customers. Healthy and safe environment is expected by employees which the
leaders must make sure that they are providing the employees with that factor.
Advantages of this style are that the employees will give their best to the organization
because this style gets a friendly environment in the organization. Disadvantages of this style
are that there is no clarity in organization because of lack of information provided to leaders.
Limitations on the creativity of the organization and it are very important for Tesco to get new
ideas so that they can capture the competitive market for themselves.
 System Leadership
Leaders of Tesco need to understand the human behaviour so that the processing and
functioning of work can take place in a better and systematic manner. Experience will help the
leaders to make the right decisions for the company which is going to be very beneficial for a
long run of Tesco (Fiorentino, 2016). Leader of Tesco are answerable to managers of the
company and therefore it is very important for the leaders to give their best in the company.
Right decisions have to be taken by managers and leaders have a say in that process therefore it
is very important for the leaders to understand the employees and then make decisions
accordingly.
Advantages through this style the employees of Tesco will get motivated and increase
the efficiency of the company which will help the company to meet the demand and needs of the
customers from time to time. Disadvantages of this style are that there will be slower processing
and will be more time-consuming. This is not suitable for Tesco because of the time restrictions
otherwise this is very beneficial for larger organizations (Khan, 2018).
 Contingency Theory

Tesco always analyses the internal and external factors which have an influence on the
company so that the decisions the company is making are accordingly. Managers of Tesco
always keep in mind that the decisions they are making are going to be accepted and
appropriated by the employees so that the company will find it easier for the changes to come in
the company from time to time. To increase the productivity it is very important to make the
employees feel comfortable in the working environment. There are standards of Tesco which are
ready set which the managers have to maintain by taking the right decisions for the company
(Belvedere and Grando, 2017). Employees of Tesco must be kept under control so that the
company can reach their targets and make the most from that factor for a long run in market.
Trends in the market are changing therefore it is very important for the managers to keep making
changes in the company so that there is a better functioning in the organization.
Advantage of this style is that the decisions will be taken by Tesco according to the
employee’s satisfaction so that the productivity of the company is better and the company will be
able to have a better market for themselves. Disadvantage of this style is that it is very complex
in nature and the company will not be able to function properly. This is going to be time-
consuming and the company will not be able to keep too many determines while following this
method.

LO3 and LO 4