Evaluating Tesco's Management: ICT, Talent, Leadership in COVID

This report critically evaluates contemporary management issues at Tesco, focusing on the role and impact of information and communication technology (ICT) on workforce management, talent acquisition, learning and development, and change management processes, especially in the context of the COVID-19 competitive landscape. Drawing on contemporary schools of leadership, the report discusses the roles of Tesco's leaders in implementing new initiatives. It provides recommendations for new initiatives that Tesco should adopt to survive and thrive in the new normal, emphasizing the increased use of technology for monitoring employee performance and sustaining customer relationships. The analysis concludes that effective management and the implementation of relevant policies are crucial for maintaining organizational efficiency, employee satisfaction, and customer loyalty.

Contemporary
Management issues

Table of Contents
INTRDUCTION..............................................................................................................................4
TASK...............................................................................................................................................4
Using relevant theories and models, critically evaluate the role and impact of information and
communication technology on the management of workforces in organization........................4
Critically evaluate and discuss its existing policies in the context talent acquisitions, learning
and development and change management process in order to compete more effectively in
COVID 19 competitive landscape..............................................................................................5
Drawing on contemporary schools of leadership, discuss the roles of leaders of your selected
organization in terms of implementing these new initiatives.....................................................6
Make relevant recommendations of new initiatives that this organization should adopt in order
to survive and thrive in new normal............................................................................................7
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9

INTRDUCTION
Management issues refer to those problems which is faced by all level of employees in
various aspects at the time of doing their job which includes communication, problem solving
etc. Therefore, effective management by the higher authorities is highly important in
organization for increasing their productivity and work efficiency at maximum level. Due to the
effective management company are able to deliver their products and services to customers in
time. The chosen company is TESCO for analysing the management issues effectively and it is
the largest supermarket in UK (Adžić and Al-Mansour, 2021). The company was established in
1919 and it is headquartered in UK. This company is dealing with wide range of products such as
grocery items, home appliances, food products and others. This report will cover relevant
theories and models, critically discuss and evaluate its existing policies in the context talent
acquisition, learning and development and change management process. It also covers drawing
on contemporary schools of leadership, discuss the roles of leaders of your selected organization
in terms of implementing these new initiatives. In last Make relevant recommendations of new
initiatives that this organization should adopt in order to survive and thrive in new normal.
TASK
Using relevant theories and models, critically evaluate the role and impact of information and
communication technology on the management of workforces in organization
In today's time technology are developing day by day which leads to increase the
productivity of employees at maximum level. The various roles and impact on IT are -
Roles of IT on management of employees -
 Utilization of AI technology – It is a highly updated software and programme which is
used by TESCO for run their activities smoothly. Due to use of effective AI technology
company are able to deliver their services and products to customers quickly. Due to the
use of this technology stress and workload of the workers are easily reduced at higher
rate on regular basis. In this way the work efficiency of employees are easily sustained in
long term.
 Research and analysis – The other role of using information technology is that various
types of research are easily done by manager effectively or quickly. With help of these
type of software and programme automation are easily or highly increased in TESCO and

also for customers. Due to the effective use of technology manager of TESCO are able to
identify the real problems of the customers and employees quickly. In this way the
problems of the employees and customers are solved in appropriate time. In this process
technology are utilized by manager for decreasing misunderstanding between all
categories of employees.
Impact of IT on management -
 Increasing productivity – It means due to the use of updated equipments and
technology, TESCO easily increased their work efficiency and productivity at large scale.
The other positive impact which is caused due to the use of information technology is
that meaningful and reliable informations are delivered to customers within low time
regarding their services and products. In this way positive relationship is strongly
developed between employee and customer for long time.
 Providing customer satisfaction – In context to TESCO, when organization is
delivering their products and services timely to customers (Clegg, 2022). Then definitely,
satisfaction level of customers are easily sustained towards organization in long term.
Due to the use of advanced technology queries and complaints of customers are easily
solved in few minutes which leads to increase the satisfaction level of consumers
effectively.
Critically evaluate and discuss its existing policies in the context talent acquisitions, learning and
development and change management process in order to compete more effectively in
COVID 19 competitive landscape
Talent acquisition – Talent acquisition is defined as an procedure which is applied by
employers within organization interviewing, tracking, recruiting and on boarding new candidates
effectively. The policies which are comes under talent acquisition are – Job description and
personal specification, Advertising the vacancy, application an short-listing, providing equal
opportunity etc. Due to the effective use of these policies in COVID pandemic TESCO are able
to identify highly skilled and talented employees easily in every locations. Due to the use of
effective advertising agency young generations are easily attracted in large number for various
jobs.
Learning and development – Learning and development is basically a training process
which is used by organization effectively for developing the confidence and overall personality

of their employees. The policies which are comes under the learning and development are job
specific development, professional development, personal scheme and Making training
accessible. Due to considering all these policies organization are able to provide advanced
training to their employees during the time of COVID pandemic also. Out of these policies
professional development and making training accessible is a very is a suitable techniques for
enhancing the overall growth of company and their employees. With help of these developments
ability and capability of employees are effectively for handling any type of customer easily.
Change management - The change request management process in systems engineering
is the process of requesting, determining attainability, planning, implementing, and evaluating of
changes to a system. Its main goals are to support the processing and traceability of changes to
an interconnected set of factors (Davies and van Vuuren, 2021). The policies which are comes
under change management are pay protection policy, redeployment policy, grievance resolution
policy and employment right act 1996. Due to considering this policy it is mandatory for
company that they must facilitate decent wage to their employees. Due to facilitating extra and
decent financial benefits the loyalty of workers towards TESCO are effectively sustained for
long long duration.
Drawing on contemporary schools of leadership, discuss the roles of leaders of your selected
organization in terms of implementing these new initiatives
In organization manager plays the crucial role in the form of leader and leadership which
are described below -
Firstly, as a leader of the team it is necessary for manager that they always provide right
direction and guidance to their lower level employees for run their activities smoothly. Because
with help of proper guidance job roles and responsibilities are easily cleared for them. Due to
having clearance in their responsibilities work are done systematically and finished in time.
Secondly when leader are effective in organization then definitely the communication
between all levels of employees are easily sustained for long duration. Due to having proper
communication the work is done in effective manner and risk are also highly decreased in their
business activities
Thirdly as an leader it is mandatory for the manager of the TESCO that they must always
keep good behaviour with all categories of employees. Because due to keeping good attitude
lower level employees always give respect and also do their work with high passion and interest.

With help of good behaviour positive relationship are easily sustained between employee and
employer for long time. In this way the goodwill of the organization are easily increased at
maximum level within short duration.
Make relevant recommendations of new initiatives that this organization should adopt in order to
survive and thrive in new normal
From the above analysis of data it is concluded that management must increase the use of
new technologies effectively within organization during the time of COVID pandemic (Heinola
and Sörelius, 2021). Because in COVID pandemic only technology is one of the factor who
gives major contribution for the success of company. Therefore, technology is highly important
for organization and also for their employees for sustaining the company' s productivity level in
positive manner. The other use of technology is to manager are able to monitoring the
performance of employees on regular basis. Due to regular monitoring it mandatory for lower
level workers that they must deliver deliver quality product and service to customers in time. In
this way the positive relationship between company and customer are easily sustained in long
term.

CONCLUSION
From the analysis of above data it is concluded that the higher authority and management
of employees plays the major role for sustaining the work efficiency of organization in long
term. The above mentioned policies are also essential in various aspects for company which
includes identifying talented employees, facilitating best quality products and service to
customers, sustaining the job satisfaction level of employees and also for keeping positive
relationship with customers for long duration. Due to using effective policies risk are also
decreased in business activities at higher rate.

REFERENCES
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